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Work Background
Honey Dog, LDADelivery Manager, Owner, Business Consultant
Jul. 2021Caminha, Viana do Castelo, Portugal · RemoteLeverage variety of Project Management and Scrum methodologies to support project delivery. Conduct consultations with clients to assess needs and propose optimal solutions. Communicate project plans and progress to key stakeholders and project contributors. Lead extensive restructuring of internal processes, resulting in improved overall performance. Develop and maintain project plans and schedules aligned with organisational objectives.
• Ensured adherence to schedules, meeting crucial milestones in each project phase.
• Achieved successful project deliveries for clients in Europe and US by effectively managing globally dispersed teams.
• Spearheaded identification and implementation of process improvements to enhance effectiveness and traction.
• Collaborated closely with project team members to proactively identify and resolve issues.
• Established and nurtured relationships with key stakeholders, fostering growth opportunities and partnerships.
• Implemented process improvements to shape the organisational culture, optimise procedures for enhanced efficiency, and facilitate company growth and evolution.
nCloudsSenior Scrum Master / Customer Success Manager
Dec. 2017 - Jun. 2021Braga, Portugal · RemoteOrchestrated internal implementation of Agile teams, aligning more effectively with business and client needs. Delivered exceptional client service by maintaining open communication, promptly resolving issues, and facilitating future business opportunities. Ensured transparent communication by providing regular project status updates to customers. Analysed project performance data to pinpoint areas for improvement.
• Led projects for migrating client environments to AWS cloud, adhering to best practice approaches.
• Collaborated closely with sales, operations, and finance teams to prioritise and drive total customer value focus.
• Administered globally-dispersed project teams, overseeing up to 13 client engagement projects simultaneously across diverse industries ensuring new client project delivery and ongoing client relationship management.
• Spearheaded overall identification and implementation of process improvements, along with adoption of standardised project management methodologies.
The Judge Group Senior Scrum Master
Jun. 2017 - Dec. 2017Austin, Texas AreaAssembled dedicated team to design and develop API gateway solution, overseeing implementation of API management system, ensuring secure integration. Provided effective coaching to teams in Agile practices, delivering essential training to foster positive Agile mindset and compliance with Agile methodologies.
• Led internal integration project as Senior Scrum Master for prominent financial investment firm, facilitating successful implementation of customised off-the-shelf (OTS) purchased solution.
• Established robust infrastructure backbone, enabling secure API sharing with partners and customers, featuring multiple layers of authentication.
SogetiManager Consultant
Jan. 2014 - May. 2017Austin, Texas · HybridOversaw multiple large-scale IT and business transformation projects spanning eCommerce and audit systems, with responsibility for requirements gathering, backlog grooming, refinement, and coordination of user acceptance testing (UAT). Generated Agile stories, developed test cases, and offered product management support while serving as Business Analyst, Scrum Master, and Project Manager for eCommerce development team. Formulated detailed plans based on broad guidance and direction.
• Collaborated with UI design team to define design requirements for mobile and desktop applications, supporting Agile team throughout multiple Responsive Design project releases.
• Played key role in test planning/execution for numerous upgrade/enhancement initiatives within financial system and created comprehensive test environment preparation guides for audit system.
• Enhanced team performance through daily activity monitoring and mentoring of team members.
• Facilitated the onboarding of new employees by conducting training and assisting with new hire documentation.
Capital OneTechnical Lead / Scrum Master
Jan. 2012 - Dec. 2013Richmond, VA · Remote
CarMaxProject Manager / Scrum Master
Jan. 2011 - Dec. 2012Richmond, VA
AmentraSenior Consultant
Jan. 2010 - Dec. 2011Richmond, VA
Code X. IncorporatedSenior Business Systems Analyst
Jan. 2008 - Dec. 2010Richmond, VA
Core ConsultingBusiness Systems Analyst
Jan. 2007 - Dec. 2008Richmond, VA
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