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Work Background
AdalinaLead Trainer/Server/Cellar Assistant
Jun. 2021Chicago, Illinois, United StatesServer in a fast-paced, high-volume, upscale restaurant Overhauled training program: creating all-new materials and systems, overseeing day-to-day implementation, coordinating between departments, and directing continuing education classrooms Working in the cellar: receiving, invoicing, creating and managing BINs; training to assist as a floor sommelier
FreelanceGrant Researcher
Oct. 2020 - Dec. 2020Chicago, Illinois, United States• Conducted research to identify grant opportunities & created report including 40+ recommendations; familiarity with Candid search engine
Found Kitchen & Social HouseShift Manager / Server
May. 2019 - Jul. 2020Evanston, Illinois, United States• Implemented a formal side work and revised cutting system for brunch shifts that enabled cleaner and leaner scheduling and a smoother transition to the evening shift
• Initiated a process for more in-depth whisky training for servers and reinforced host protocol for specific greeting/specialized menus to help boost whisky sales on themed evenings
• Assisted in revising evening side work and systematizing documented table sections to ensure shifts were efficiently staffed and restaurant was optimally cleaned, stocked and functional
• Responsible for maintaining sensitive assets, including: access to the safe, register and petty cash; collecting and reconciling cash from servers and register; locking/alarming the building at night
• Liaised between staff and management, helping to pinpoint concerns and clarify policy
• Evaluated new hires and current staff performance, assisting in devising and executing performance metric and exit plans as needed
• Participated in weekly management meetings regarding maintenance, marketing, event planning, employee performance, budget, etc
Mama Milano’s Pizza BarBartender / Server
Apr. 2015 - Jan. 2019Chicago, Illinois, United States• Assisted in developing side work duties, reorganizing dry goods storage and mapping out server stations, thus creating a more streamlined operating protocol, inventory system and standardized training procedures
• Responsible for sensitive assets, including: access to register, opening and locking up the building, inventorying wine, disbursing checks to vendors, and filing invoices
• Revamped wine program, improving selection of varietals and instructing servers on verbiage to promote sales, resulting in more bottle sales and less waste
Waypoint Real Estate InvestmentsEditor
Mar. 2015 - Sep. 2016Chicago, Illinois, United States• Coordinated & systematized changes in language, style and formatting across multiple departments to elevate & streamline the presentation of Private Placement Memorandums (PPMs) to investors
Eddie V's Prime SeafoodPilot Host / Server
Jun. 2014 - Oct. 2019Chicago, Illinois, United States• Assisted in implementing/refining a revised system for taking orders for private dining resulting in quicker service, smoother transitions between courses, less service errors, and improved communication between back and front of house
• Reorganized storage system to improve function of lost and found, coat check, and general inventory, creating a smoother guest experience and less redundancy in orders for replacement menus and office supplies
• Assisted in refining reservation protocols during busy conference weeks by effectively utilizing and manipulating Open Table software to better pace the evening, leading to tighter staffing, increased reservations and a much smoother guest experience (which ultimately saved revenue due to decreased comps)
• Performed general secretarial/front desk duties, including: answering phones, handling reservations, light inventory, facilitating management requests (schedule call-backs, errands, etc) and enhancing guest experience
The Jefferson Educational SocietyGrant Writer / Intern
Jun. 2013 - Jul. 2013Erie, Pennsylvania, United States• Created template for applications to expedite submission process; resulted in increase of submitted grants
N/ANanny
Feb. 2012 - Jun. 2014Chicago, Illinois, United States• Coordinated activities to meet each child’s needs including meals, entertainment, naps, transportation, etc.
• Communicated with parents regarding emotional & physical development; collaborated to address concerns
AlimentariBartender / Server
Feb. 2012 - Oct. 2012Chicago, Illinois, United States• Helped open new restaurant, assisting in developing side work and serving protocol
• Identified significant loss in bar inventory due to outdated tracking/ordering system at after-hours parties; assisted in implementing a new order system to mitigate loss
Goodman TheatreIntern and Overhire
Jan. 2012 - Jun. 2013Chicago, Illinois, United States• Reorganized & categorized 2 major properties storage spaces, creating a uniform system and less redundancy
• Collaborated on multiple projects to research, acquire & create props used in 10+ productions Shows:
Red, Race, The Convert, Camino Real, Fish Men, The Iceman Cometh, Crowns, Sweet Bird of Youth, Measure for Measure, The Jungle Book
Nickel Plate MillsSales Specialist
Jun. 2005 - Nov. 2011Erie, Pennsylvania, United States• Assisted in digitizing accounting system using Quickbooks; completed all data entry of past records and generated invoices for accounts receivable
• Reorganized and cleaned 100+ year old warehouse, creating more usable space and functional storage
• Responsible for general upkeep of store/greenhouse’s appearance and cleanliness, yearly inventory, keeping shelves stocked, assisting customers, creating displays, running register – daily function largely self-directed
Sesler and SeslerSecretary / Runner
Jun. 2004 - Aug. 2005Erie, Pennsylvania, United States• Runner (summer 2004): responsible for delivering court house documents, bank deposits, and updating law library
• Secretary (summer 2005): assisted with typing documents, filing, taking dictation, answering and directing calls, updating schedules
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