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Work Background
The Crane ResortConsultant
Feb. 2023 - Mar. 2025Barbados, BridgetownContinued to manage inventory database and mentor the Director of Owner Services and their team. Analyzed transactions and reconciled to budget.
The Crane ResortDirector, Owner Services
May. 2021 - Feb. 2023Barbados, BridgetownLed a team of 12 to support owners of high-end timeshare resort. Ensured accurate reporting of billing and point systems, entry of reservations and handled customer issues with high degree of customer satisfaction.
The Sipping Room Bar & RestaurantBusiness Owner
Apr. 2021Barbados, BridgetownOwned and operated The Sipping Room, a niche restaurant and lounge bar with over 50 brands of whisky and large variety of wines and spirits.
The Crane ResortInformation Technology Project Manager
Mar. 2020 - May. 2021Saint Philip, Barbados
The Crane ResortSenior Club & Resort Services Manager
Jul. 2006 - Mar. 2020Barbados, BridgetownAs Sr. Club & Resort Services Manager, I am responsible for the efficient operation of the Owner Services Department, supporting 3,500+/- individual owners. The team handles all member reservation requests, internal and external exchanges with a number of global affiliates, maintaining points, and annual fee accounts as well as ownership documentation. I also oversee the Private Residence Manager who is the main point of contact of the Condo owners and liaise closely with both the Membership Accounting and the Sales areas. Throughout the years I was also the lead on the design and business requirements for the development of a proprietary software currently used for inventory tracking, contract management, usage tracking, and data analyses. Paramount to the success of my department is ensuring a high degree of Customer Service, accuracy and efficiency. In order to provide my team with the tools that they need to perform at the highest level, I have focused on analyzing and revising processes and procedures in an effort to minimize costs and maximize efficiency. I also focus on individual and group training of staff and was one of the facilitators of an internal training program that all 500 employees went through within a 6 week period.
Medco Health SolutionsProject Manager - Client Reporting
May. 1995 - Apr. 2005Franklin Lakes, New Jersey, USA
VariousCommercial Real Estate Appraisal
Aug. 1981 - Mar. 1995United StatesI began my career in Commercial Real Estate Appraisal at L. W. Ellwood & Company in Ridgewood, NJ where I was responsible for performing the cash flow projections for the staff of Commercial Real Estate Appraisers. After 7 years there and a year-long course in Commercial Real Estate at New York University, I moved to Landmark Appraisers in Mt. Kisco, NY where I was a Commercial Appraiser in the NY Metro area where I was responsible for not only the cash flow projections of commercial properties, but the entire narrative of the property, market areas and valuation.
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