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Work Background
Generalist World 🌀Member
Feb. 2025🌀The fastest-growing & most-loved generalist community in the world. You'll find deeper connections, lots of learning, supportive peers and incredible opportunities: www.generalist.world
NaNLABSChief Operations Officer
Jul. 2024 - Mar. 2025🌳 Business integrator – strategic advisor and connector 🚀 Key Contributions
• Led cross-functional teams across Marketing, Tech, Sales & Admin, managing 25+ strategic projects annually and increasing operational efficiency by 20% through aligned workflows and shared metrics.
• Spearheaded strategic planning, contributing to a 15% growth in company performance by co-creating roadmaps and fostering ownership across leadership.
• Boosted team engagement by 25% through a culture of collaboration, inclusive processes, and continuous improvement practices. 🔗 Cross-Team Collaboration & Client Strategy
• Aligned Sales and Engineering teams, breaking silos to enable smoother project launches and faster resolution of blockers.
• Led client-facing conversations to identify needs and position the company as a strategic partner delivering high-impact solutions.
• Co-developed lead acquisition and retention processes with feedback loops that improved customer experience and delivery. 🤝 Leadership & Organizational Development
• Mentored department heads (Marketing, Tech, Admin), strengthening leadership, business acumen, and decision-making skills.
• Collaborated on leadership development for the four founders, promoting role clarity, strategic focus, and scalable governance.
NaNLABSHead of People Operations
Jun. 2021 - Jun. 2024🌿 Strategic enabler – team builder and culture shaper ✨ People Strategy & Growth
• Transformed People Operations through holistic strategies, improving employee satisfaction by 30% and aligning HR with business goals.
• Launched performance management programs that increased engagement by 20% and supported personalized growth.
• Built and scaled a cross-functional People team (Recruiting, People Care, Admin, Quality) with compliance-ready, scalable systems. 🧩 Process Design & Remote Readiness
• Led the LATAM remote work transition, ensuring legal compliance and team well-being.
• Standardized people processes (onboarding, offboarding, feedback, exits) with async-first communication and strong documentation.
• Streamlined internal comms, reducing response time to employee inquiries by 30% using async tools and clear protocols. 🎉 Culture & Engagement
• Conceived and launched the company’s first remote engagement ritual (Winter is Here), now in its 4th annual edition.
• Provided strategic support to managers on employee relations, cultural alignment, and policy compliance.
NaNLABSHR Manager
Apr. 2019 - May. 2021🌱 Foundation builder – hands-on, focused on structure and culture 🔧 HR Foundations & Scaling
• Built the HR function from scratch, laying the groundwork for People Operations in a growing tech company.
• Designed and implemented core people processes—hiring, onboarding, check-ins, and offboarding—centered on async communication and employee experience.
• Led hiring and onboarding during rapid growth, ensuring cultural alignment and readiness. 📣 Feedback, Support & Culture
• Introduced structured feedback and recognition practices, fostering transparency and continuous improvement.
• Supported managers in employee relations (performance, leave, team dynamics), balancing empathy with compliance.
• Created rituals and engagement initiatives to promote belonging in a remote setup. 📚 Enablement & Strategic Partnership
• Developed internal handbooks and resources to standardize people practices and enable autonomous leadership.
• Partnered with founders to turn business needs into actionable, values-aligned people strategies.
CONEXIONHRFreelance IT Recruiter
Jan. 2019 - Mar. 2019* Recruited top IT talent (developers, programmers, analysts) for various roles.
* Evaluated technical skills and cultural fit through targeted interviews.
* Leveraged social media and job boards to source and engage ideal candidates.
OSPe. Obra Social de PetrolerosOperations Assistant
Jan. 2016 - Nov. 2018Partido de La Plata, Gran Buenos Aires, Argentina* Optimized administrative processes, achieving a 20% increase in operational efficiency
* Developed and implemented procedures and training materials, leading to smoother task execution for the team
* Introduced best practices that reduced processing times by 15%, significantly enhancing productivity
Sanatorio La PlataHR Manager
Nov. 2013 - Nov. 2015La Plata, Buenos Aires, Argentina* Led a diverse team of 20 professionals to successfully recruit top talent, achieving a 30% increase in client satisfaction through enhanced performance management initiatives
* Designed and implemented an efficient hours tracking system, improving resource utilization across the organization
* Coordinated scheduling, purchasing, and payroll processes, ensuring operational efficiency and compliance
Hospital Privado SudamericanoCustomer Care Specialist
Aug. 2013 - Nov. 2013* Provided exceptional customer service by handling over 50 patient inquiries daily, ensuring a seamless experience for families and patients
* Managed the switchboard operations and directed calls efficiently, contributing to a 30% reduction in wait times
* Processed administrative patient admissions and referrals, maintaining accurate records and enhancing the overall workflow of the hospital
Santana Música RestóEncargada de Restaurant
Jan. 2012 - Apr. 2013La PlataEn Santana tuve dos desafíos: coordinar un grupo de 9 personas y responder a las demandas de los 6 propietarios. Sí, era casi la misma cantidad de personas en cada lado. En el medio, aprendí a cumplir desde tres ángulos: los propietarios, los empleados y los clientes. El primero es el más difícil. Aprendí a dirigir las tres visiones hacia un objetivo común y gané confianza para tomar decisiones autónomas. Logré crear un ambiente amable para los empleados, un lugar alegre para nuestros clientes y un lugar de confianza para los propietarios.
FreelanceGraphic Designer
Jan. 2011 - Mar. 2015La Plata, Buenos Aires, Argentina* Developed and executed creative design solutions for diverse clients, enhancing brand identity and visual communication
* Created professional corporate imagery, including logos and stationery, for over 15 clients, resulting in a 30% increase in brand recognition
* Designed promotional graphics and storefront visuals, contributing to a 25% boost in client engagement and foot traffic
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