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Work Background
NoneUnemployed
Jan. 2025Customer-Obsessed Leader and Strategic Program Manager with a proven track record of delivering global, enterprise-level initiatives that create measurable value for clients and end users. Known for building strong customer relationships, deeply understanding user needs, and driving results that prioritize long-term satisfaction and adoption. Skilled in navigating complex, matrixed environments to lead digital and agile transformations, system integrations, and business process improvements across mobile, web, and SaaS platforms. Experienced in managing full SDLC, launching customer-facing products, and collaborating cross-functionally to ensure solutions meet both technical requirements and real-world use cases. A trusted communicator and advocate who engages confidently across all organizational levels—from technical teams to senior leadership and stakeholders. Recognized for aligning strategy with execution, resolving ambiguity with clarity, and championing customer success at every stage of the project lifecycle.
AngiSr. Program Manager
Jan. 2024 - Jan. 2025
NisosDirector Program Management
Jul. 2023 - Jan. 2024
NisosSr Program Manager
Jan. 2022 - Jul. 2023
Blue NileDirector Program Management
Mar. 2020 - Feb. 2022Seattle, Washington, United States
TCS World TravelSr. Technical Project Manager
Jun. 2019 - Mar. 2020Greater Seattle Area
WatchGuard TechnologiesSr. Technical Program Manager
Jan. 2018 - Jun. 2019Seattle, Washingtonresponsible for driving successful delivery of technical projects/initiatives (software releases) for our TDR, DNSWatchGO and InfraRED (internal tools and operations) products from initiation to completion. I work closely with the Internal partners/stakeholders to manage priorities and execute delivery of high-quality solutions in alignment with the vision of the Product Owner. As a member of the PMO team, I am working to create new and improve existing process and communication within the Engineering organization across the United States and WatchGuard international offices, specifically as process relates to Agile development and continuous delivery and what that means for the business
Tableau SoftwareSr Product Manager
Apr. 2017 - Nov. 2017Greater Seattle Arearesponsible for driving continuous improvement in our Foundational Systems, Gated Check-In and Server Build teams. My customers are the developers that make Tableau. I help guide business-critical decisions that will ultimately increase the efficiency and effectiveness of the larger software development organization. Tableau is all about helping people see and understand their data, and in my role, my teams help Tableau engineers use data to improve and optimize the engineering workflow. I am responsible for developing an effective high-level backlog and actively participating in the Agile development process as an Agile Product Owner for the team. I am also responsible for establishing team priorities and handling a steady stream of unplanned engineering.
Port of TacomaSr. IT Project Manager
Jun. 2015 - Apr. 2017Tacoma, WAI am responsible for managing highly complex Information Technology projects utilizing formal methodologies, best practices, business knowledge, creativity and stakeholder engagement to ensure successful project execution and completion. As the Sr. IT project manager for the Northwest Seaport Alliance Operations Service Center, I manage a set of related initiatives supporting the development of the Operations Service Center. I also am actively working on software system selection and procurement, software system implementation, and technology enabled business process improvement using standard project management methodologies, principles, practices, techniques. My work contributes to overall Seaport Alliance strategic goals and requires me to work collaboratively with project owners, sponsors, stakeholders and Business Process Analysts to define project requirements and scope and work regularly to align related sub-projects while maximizing opportunities, resources and benefits.
Internet IdentityProgram Manager
Jan. 2015 - Jun. 2015Tacoma, WAAs the sole Program Manager at Internet Identity, I wore many hats including. My primary role involved working with the Product Manager to manage the entire product lifecycle from strategic planning through successful feature launches to customers. I also functioned as the scrum master for this team and as the company was new to agile processes, I helped encourage and teach agile best practices for the product managers, developers and testers this included driving grooming/prioritization of the backlog for all products, including leading planning sessions, and population of sprint backlog. I am also worked with all key stakeholders on gathering requirements and vetting possible replacements for an outdated incident management system (a core tool used by 35 analysts). I was an admin for our Jira and Confluence instances, including setting up and maintaining new projects and spaces, company wide as well as educating and encouraging the teams in using the tool, and industry best practices relating to documentation and general sdlc. My work contributed to overall company strategic planning and required collaboration with internal and external stakeholders to foster teamwork and improve processes and IID products.
ExpediaTechnical Program Manager II - Voyager/Agent Tools
Mar. 2014 - Jan. 2015ExpediaAs part of the Voyager and Agent Tools Infrastructure team, I am responsible for a multi-disciplined team which is tasked with support and improvement of all Agent Tools used by Expedia. My teams are actively working on improving our build and test platforms by implementing a new testing framework as well as moving the entire Agent Tools organization to a continuous delivery model. Daily, I work with developers, testers, release and application engineers as well as sr. management (my stakeholders) to ensure all requirements are gathered, tracked and delivered. I also function as the scrum master for this team, I lead the daily standups, managing the backlog, running sprint planning and bi weekly retrospectives I also assign tasks and monitor progress to ensure work is balanced and on track. In this team, we use Jira as our agile project management tool as well as our bug tracking/resolution/reporting tool.
ExpediaTechnical Product Manager II
Mar. 2012 - Jan. 2015Bellevue, WAWork closely with business stakeholders to understand requirements for a wide variety of projects for the Expedia Online Marketing Group to implement technical solutions for partners including solutions such as Widgets, site deeplinks and tracking tags. Collaborate with software developers and testers to identify feature details and document them in a functional specification. I am responsible for effectively managing trade-offs between cost/schedule versus business benefit. I manage product development lifecycle through agile methodologies and document lessons learned for each project and drive continuous improvement into all project management processes. Daily, I work with developers, testers, and operations during implementation in order to get features released to live site and drive problem resolution once the new feature has gone live. This work includes requirements gathering, writing technical specifications, and project management to ensure that a high quality product is delivered on time. I have worked with the entire technology stack of Expedia and with all the major lines of business. . I also functioned as the scrum master for this team, I led the daily standups, managed the backlog, ran sprint planning and bi weekly retrospectives I also assigned tasks and monitored progress to ensure work as balanced and on track. As there were multiple teams I worked with in this role, I also had multiple sprints to track. Some of my teams were on a weekly sprint cadence while the others were on a two week cadence In this team- we used Mingle as our agile project management tool, and Jira for bug tracking/resolution/reporting.
ExpediaProject Manager II
Aug. 2011 - Mar. 2012Bellevue, WADefine and implement best practices for driving projects efficiently and effectively across our organization. In this role, I was responsible for bridging the gap between product development using agile development methodology and release & operations teams and reporting against highly visible initiatives to executive leadership.
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