Requests
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Network Power<100 people
Roles
🎥100%
Entertainment
💬100%
Customer Service
📋100%
Assistant
Geos
🇨🇦100%
Canada
Work Background
York Region (The Regional Municipality of York)Process Improvement Lead
Nov. 2023
York Region (The Regional Municipality of York)Project Lead, Transformation Project, Legal & Court Services
Oct. 2023 - Nov. 2023
CUPE Local 905/ York RegionYork Region/Long Term Care Lead Steward
Jun. 2022 - Oct. 2023
York Region (The Regional Municipality of York)Process Improvement Lead
Mar. 2022 - Oct. 2023Process Improvement Lead, Commissioners Office, Public Works
CUPE NATIONALTemporary National Staff Representative
Jul. 2021 - Feb. 2022
ProcessRedesign.caFounder
Jan. 2020 - Dec. 2022
York Region (The Regional Municipality of York)Process Improvement Lead
Jan. 2019 - Nov. 2020Newmarket, Ontario, Canada
CUPE Local 905Treasurer
Nov. 2018 - Jul. 2021
York Region (The Regional Municipality of York)Business Performance Specialist
Mar. 2017 - Jan. 2019Newmarket, OnWorking with the Regional Municipality of York in Environmental Services, Business Planning and Operations Support Branch, Business Support and Administrative Services Team. Our team consists of Learning and Development, Staffing Support, Records and Information Management, Space and Accommodation and Business Process Improvement. Main Duties Include:
- Developing and maintaining our corporate CRM solution (Salesforce) for Environmental services to improve external client delivery and tracking. - Provide user training, mapping current state processes, managing knowledge articles and developing reporting solutions utilizing APEX. - Establish Key Performance Indicators (KPIs) for success within our department and ensure effective tracking and reporting of our client interactions utilizing service level agreements (SLAs) and RASCI methodology.
- Current and future state process mapping, root cause analysis - Identify gaps and opportunities for automation within our department to assist our internal client delivery Working within a support team for the department allows me to utilize my expertise in Adult Education and Business Process Mapping to effectively achieve positive change management, this ensures that as process efficiencies are developed the department is successful in their adoption. This position relies heavily on project management, time management, process improvement, Salesforce CRM, Visio and utilizing change management methodologies.
York Region (The Regional Municipality of York)Revenue Management Analyst
Nov. 2014 - Mar. 2017Working with the Regional Municipality of York under the Strategic Policy and Business Planning section in Transportation Services (YRT/Viva) managing our outgoing fare distribution, maintaining ticket and pass inventories and fostering positive relationships with our customers and vendors. This position also focuses on the implementation of PRESTO on all of YRT/Viva services and the review of our fare policy.
CUPE Local 905Steward
Oct. 2014 - Jul. 2021
York Region (The Regional Municipality of York)YRT/Viva Customer Service Coordinator
Feb. 2014 - Nov. 2014richmond hill, ontarioSupporting contact centre and on street staff with daily functions. Managing escalations, and political inquiries, reporting on various Transit KPIs and supporting the development and roll-out of our CRM System (Salesforce)
York Region (The Regional Municipality of York)YRT/Viva Customer Service Representative
Nov. 2008 - Feb. 2014richmond hill, ontario
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