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Work Background
GraceStone FactoryGraceStone Factory Founder
Oct. 2024Nashville, Tennessee, United States
Acadia HealthcareRevenue Cycle Manager
Apr. 2023 - Oct. 2024Tennessee, United States
Steward Health CareSupervisor
Oct. 2017 - Apr. 2023Franklin, Tennessee, United StatesSupervises daily activities of Billing Specialists. Monitors team to provide guidance and training to improve individual skills with patient insurance billing, payer back-end denials, benefit investigations, and insurance authorizations. Manages Billing Specialist workload to reallocate resources to meet KPIs. Tracks distribution of accounts and conducts ongoing need assessments to identify staffing opportunities. Audits claims processed by the team to ensure accounts are accurate and appropriately worked in compliance with policies and procedures. Assists in identifying program and operational improvements across organizational teams. Identifies opportunities to promote associate morale with management and initiates changes to improve productivity and associate retention. Reviews accounts receivable reports, claim acceptance, and rejection reports to perform necessary activities to correct and resubmit rejections.
Community Health SystemsAR Analyst
Apr. 2015 - Oct. 2017Reviewed account receivable reports and workflows with the designated clinic personnel to identify trends that impact the clinic's financial performance. Researched back-end denials to identify and rectify any circumstances affecting submission of insurance accounts or payment of accounts. Provided training on policies, procedures, and practice management systems to clinic personnel. Identified opportunities for improvement within clinic operations and central billing office work flow processes. Worked on compliance projects as assigned by leadership.
MedAssist, a Firstsource companyAccounts Receivables Supervisor
Sep. 2008 - Apr. 2015Managed and monitored resolution of accounts receivable, billing, and back-end denials to ensure favorable resolutions of denials and underpayments. Balanced team workload and managed associate schedules and payroll to suit demand and service standards of the business. Completed and maintained daily, weekly, and end-of-month reports. Attended weekly meetings with CEOs, CFOs, Directors, and Case Managers.
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