Nexgen HBMExecutive Project Manager & Business Strategist (Sales and Operations)
Jul. 2017 - Jul. 2020Greater Minneapolis-St. Paul Area · On-site• Led cross departmental team to transition from an enterprise model to a fully automated SaaS model.
• Restructured Logistics department by bringing all print work in house & reallocating department manager's time, resulting in an overall cost savings of over $250k.
• Automated new client contract creation & delivery process integration that seamlessly connected sales, accounting, & client services, changing onboarding process from 2 months to 10 mins.
• Rewrote existing new client contracts from 14 pages to 2 pages, negating the need to go through a legal review process, which resulted in a more expedited negotiations process, allowing for 2,000+ new SaaS clients to onboard over a period of 16 months.
• Designed, built, & integrated automated billing system to allow for scalability of new SaaS clients, resulting in a 90% adoption from the 2000+ new SaaS clients, increased monthly receivables by 47%, decreased the number of delinquent accounts by 38%, & increased existing client retention by 64%.
• Supported design, development, delivery, and management of internal & external communications to convey changes & increase adoption.
• Identified, analyzed, & prepared risk mitigation tactics during company restructuring.
• Promoted from project management to the executive leadership team to plan & promote corporate strategy.
• Collected data requirements from enterprise clients in order to manage, build & integrate custom IT implementation projects.
• Implemented Zoho CRM with custom integrations for sales, marketing, & training departments to create more efficient processes.
• Renegotiated existing vendor contracts resulting in first-year savings of over $100,000.
• Contributed to the mergers & acquisitions team to assist with streamlining divestiture of one corporate division during eight-figure sale, streamlining operations of remaining divisions, & communicating changes to existing clients.
• Assisted in planning & execution of regular software update releases.