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Network Power<100 people
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Work Background
Shobull ProductionsAssociate Producer
May. 2024Denver, Colorado, United States
Bray Whaler InternationalSenior Project Coordinator
Sep. 2023 - Mar. 2024
Bray Whaler InternationalProject Coordinator
Jan. 2023 - Sep. 2023
The Home DepotCustomer Experience Manager
Jun. 2022 - Oct. 2022As part of the Store Leadership Team, I managed the execution of standards across the entire store, including customer service, department readiness, and operational process. As the Customer Experience Manager I made resolute business decisions by following Standard Operating Procedures, as well as The Home Depot values and the inverted pyramid of servant leadership. 📇 Educated associates on proper customer service skills and ensured team members are providing the highest level of service quality, improving guest satisfaction. 📥 Provided in-the-moment coaching based on associate-customer interactions, increasing customer satisfaction 𝐒𝐤𝐢𝐥𝐥𝐬: Customer Service Management · Coaching · Mentoring · Customer Service · Leadership · Management · Project Management · Training · Process Improvement · Problem Resolution · Communication ·
Penn State UniversityManager, Conference Services and Commons Desk Operations
Dec. 2020 - May. 2022𝐂𝐨𝐦𝐦𝐨𝐧𝐬 𝐃𝐞𝐬𝐤 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
As a Commons Desk Operations Manager, I oversaw five Commons Desk operations, ensuring consistent presence and verifying employees fulfilled customer service responsibilities for residential students, conference and camp participants, and University visitors. 💡 Constructed standard training program for student new hires, including training checklist, quiz, and practical test to assess immediate training gaps 📔 Authored Standard Operating Procedures (SOPs) to streamline continuity across all five desks, improving customer service 💻 Simplified hiring process by creating original tool on Canvas Learning Management System (LMS) to track required onboarding tasks, training course status, and quiz results. 𝐂𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬
Served as point of contact for conference services, consulting with clients to review and confirm event details such as on-campus housing and meal requirements. 💾 Acted as an agent of change in the development of new processes for our internal business, creating organizational clarity, consistency, and communication among our collaborating departments. 🗺 Partnered with other University Departments to improve customer processes, propose updates to current methods, and facilitate adaptation of new technology 𝐒𝐤𝐢𝐥𝐥𝐬: Microsoft Teams · Team Management · Cross-functional Team Leadership · Team Coordination · Team Leadership · Project Team Management · Project Delivery · Strategic Planning · Project Planning · Human Resources · Stakeholder Management · Business Process Improvement · Change Management · Program Management · Project Management · Microsoft Office · Team Building · Management · Performance Improvement · Coaching · Mentoring · Leadership · Resiliency · Problem Solving · Communication · Strategic Thinking · Key Metrics · Process Improvement · Training & Development · Data Gathering/Analysis · Talent Acquisition · Relationship Building
Penn State UniversityAssistant Manager
Aug. 2017 - Nov. 2020State College, Pennsylvania AreaAs part of the Residential Dining Management Team, I oversaw 250+ student workers, including training, professional development, scheduling, coaching, and performance management. As an Assistant Manager I oversaw daily tasks for union, non-union, part-time, and temporary employees. 💡 Facilitated monthly leadership meetings to identify gaps and recommend solutions for student hiring, training, and diversity, equity, & inclusion (DEI) awareness. 📌Maintained detailed documentation and reports of hiring and HR procedures. ✏️ Evaluated performance, collaborated to develop improvement action plans, and took disciplinary actions. 𝐒𝐤𝐢𝐥𝐥𝐬: Microsoft Teams · Team Management · Team Coordination · Team Leadership · Project Team Management · Project Delivery · Strategic Planning · Project Planning · Human Resources · Stakeholder Management · Business Process Improvement · Change Management · Program Management · Project Management · Microsoft Office · Team Building · Management · Performance Improvement · Coaching · Mentoring · Leadership · Resiliency · Problem Solving · Communication · Strategic Thinking · Key Metrics · Process Improvement
Wyndridge FarmPastry Chef
Aug. 2014 - Dec. 2014Dallastown, PA🔍Facilitated the grand opening of venue, designed dessert and pastry menu for tasting room, banquets, and special events. 📚 Developed training process for newly hired employees 📑 Managed and trained the pastry team in restaurant process, food safety, and food cost 𝐒𝐤𝐢𝐥𝐥𝐬: Training ∙ Management ∙ Customer Service ∙ Budgets ∙ Project Management ∙ Hospitality Management ∙ Leadership ∙ Change Management ∙ Process Improvement ∙
Four Seasons Hotels and ResortsPastry Cook
Mar. 2013 - Mar. 2014Baltimore, Maryland Area📝 Managed the production of desserts following Banquet Event Orders (BEOs) for hotels events, served parties of 4 to 400 guests 🗣 Worked with other departments on planning, set-up, and fulfillment of successful events 📅 Managed the daily production of pastries and desserts for hotel outlets 𝗦𝗸𝗶𝗹𝗹𝘀: Communication ∙ Collaboration ∙ Management ∙ Event Handling ∙ Management ∙ Customer Service ∙ Hospitality ∙ Banquet Management ∙ Conflict Resolution ∙ Product Quality
US Air Force ReserveBioenvironmental Engineer Technician
Nov. 2009 - Nov. 2010Dover, Delaware Area
United States Air ForceManager, Consolidated Customer Support
Jul. 1999 - Jun. 2012
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