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Work Background
XFERALLCustomer Success Manager | Implementations & Product Support
Nov. 2021
XFERALLSenior Implementation Specialist
Oct. 2021 - Nov. 2021Dallas-Fort Worth Metroplex
XFERALLImplementation Specialist
Mar. 2020 - Oct. 2021
InLight MedicalDirector Of Operations
May. 2019 - Mar. 2020Addison, Texas Became the Acting Director of Operation and oversaw the supervision of QC inspection manager, audit/release of finished goods and control of nonconforming product as well as an FDA recall. Increased 2019 Q2 revenue by 100K by functioning as the liaison between the Sales & Marketing team and Development team to stay abreast of project timelines and planed product/feature launches accordingly.
Organized internal product communications to drive continual improvement of marketing strategy based on changing market and internal conditions as identified and qualified through CRM.
Increased Lead generation by 60 % directly identifying, managing and ensuring successful participation in strategic exhibition and tradeshow opportunities, including registration, organization, strategy and coordination at events. Developed new website, case studies, customer presentations, whitepapers, and other marketing.
Successfully launched two new products in 2019 by developing time-integrated communication plans with internal stakeholders and external stakeholders.
Developed and refined new hire training for sales and marketing team utilizing a deep understanding of customer experience and product to design.
Directly proctored new hire training for direct sales employees, to ensure effective translation of materials for use in Authorized Representative sales team as well.
Developed and owned ‘Voice-of-Customer’ gathering effort through CRM tools to quantify and report on customer needs.
InLight MedicalSenior Product Marketing Manager
Apr. 2019 - Mar. 2020Addison, Texas Directly identified, managed and ensured successful participation in strategic exhibition and tradeshow opportunities, including registration, organization, strategy and coordination at events. Developed content for collateral, website, case studies, customer presentations, whitepapers, and other marketing.
Prepared for market introduction of new products and features by developing time-integrated communication plans with internal stakeholders and external stakeholders.
Utilized deep understanding of customer experience and product to design, continually refine and implement new hire training for sales and marketing teams.
Directly proctored new hire training for direct employees, to ensure effective translation of materials for use in Authorized Representative sales team as well.
Coordinated internal product communications to drive continual improvement of marketing strategy based on changing market and internal conditions as identified and qualified through CRM.
Owned and developed ‘Voice-of-Customer’ gathering effort through CRM tools to quantify and report on customer needs
United Allergy ServicesClinical Liaison
Jul. 2012 - Apr. 2019Dallas/Fort Worth Area Actively assessed the medical landscape by meeting with HCPs to understand their needs and expertise.
Maintained status as Subject Matter Expert in treatment strategies, products, unmet medical needs, clinical trials and scientific activities of disease state, to be reliable source for HCP in territory. Fostered Action Plan Targeting any/all declines and provided feedback and recognition to all levels of management regarding performance. Administered frequent periodic regulatory compliance and quality audits at clinical level and implement recommendations to reduce and avoid HIIPA violations.
Oversaw a 50-person Operations Team spread out through satellite clinics. Reviewed, evaluated, reported and communicated activities of the Clinic and CAT/CAS in relation to compliance with UAS’s clinical protocols, policies and procedures.
Reduced turnover rate by 20% by overseeing onboarding and tracking of new employee training and offered corrections or suggestions as appropriate.
Established and coordinated classes to increase performance monthly and competition within the territory while providing ongoing training for product knowledge, need satisfaction selling, sales strategies, and customer service. Created and implemented training program for peers to enhance patient education on the antigen therapy medication, immunotherapy; and acted as a mentor to those struggling with performance numbers.
Top 5% performer for 5 Years Straight achieving monthly testing targets and maintaining an overall consecutive 89% compliance rate. Demonstrated flexible and efficient time management and ability to prioritize workload.
Chemical Information ServicesChemical Research Analyst
Feb. 2012 - Jul. 2012Dallas, TXPlayed a key role in quality assurance control while performing qualitative and quantitative analysis of given samples to deduce the chemical composition, nature and reactive tendencies of the given components. Ensured compliance of the research work with the principles, standards, procedures, and safety measures set by the regulatory body. Managed risks related to chemical research procedures and trained new research assistants on remedial actions to overcome risks. • Developed analytical techniques that reduce time and achieve superior results and thus enhance research methodology.
• Collaborated with vendors worldwide and authenticated manufacturing of products and chemicals.
HKN Inc.Executive/Accounting Assistant
Sep. 2009 - Oct. 2011Southlake, TXWorked as and Executive assistant to the COO as well as the CFO completing assignments such as: • Researched investment and business opportunities for company growth. • Entered invoices and revenue for both accounts payable and receivable resulting in a faster payment turn around.
• Entered coding for and maintained authorization for expenditures and joint investment billing in the database to ensure funds were assigned appropriately.
• Maintained vendor files so records were kept accurate for legal purposes. • Maintained working relationship with vendors to make sure payments were on time and to resolve disputes.
• Acted as executive assistant when needed to the CFO, VPO, and Treasurer.
Walt Disney WorldMerchandise/ Trainer Cast Member
Aug. 2006 - Jan. 2007Lake Buena Vista, FLWorked first as an intern then stayed on with the company to become a field trainer, training new hires, and working in the various gift shops around the parks. • Provided Customer service, including, helping guest find lost family members, medical assistance, and guiding guests through the park.
• Cashier Sales associate, assisted people with purchasing souvenirs to enhance their Disney experience.
• Hosted Magic Moments events, including playing a game with kids and advancing them to the front of the line so that they remember their experience.
• Loss prevention, involving identifying counterfeit bills, shoplifting, and false receipts. • Assisted in inventory management, involving receiving and maintaining accurate records of inventory for restocking. • Attend Disney’s own business and training classes offered at Disney University.
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