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Work Background
MirantisSenior Technical Account Manager
Nov. 2019 - May. 2023Central / West Region• Ensure enterprise customer success with microservices guidance, strategic support, and advocacy. • Engage with customers to translate business needs into technical solutions, aligning with Mirantis products. • Coordinate critical support issues, ensuring seamless team collaboration for optimal customer outcomes. • Advocate for product improvements with Engineering and Product Management to address customer challenges. • Present Docker platform strategies and roadmaps to technical executives, driving product adoption. • Spearhead customer engagement initiatives, presenting Docker platform strategies and roadmaps to technical executives for enhanced product utilization. • Orchestrate critical support resolution, providing seamless coordination across teams to ensure optimal customer outcomes and satisfaction. • Advocate for product enhancements, bridging customer challenges with Engineering and Product Management to drive continuous improvement. • Lead strategic customer engagements, translating complex business needs into tailored technical solutions aligned with Mirantis products. • Champion product enhancements by bridging customer challenges with Engineering, driving continuous improvement and fostering innovation. • Orchestrate cross-functional teams to resolve critical support issues, ensuring optimal customer outcomes and maintaining high satisfaction levels.
Docker, IncLead Technical Account Manager
Feb. 2017 - Nov. 2019Remote• Led global team of 10, delivering microservices guidance and strategic support to enterprise clients. • Presented Docker platform strategies to technical executives, fostering adoption. • Orchestrated cross-team efforts to resolve critical support issues, ensuring seamless customer experience. • Positioned enterprise clients for future success in microservices architecture. Advocated for cutting-edge product enhancements with Engineering team. • Spearheaded global team of 10, delivering strategic microservices guidance to enterprise clients, fostering adoption through executive presentations. • Championed product enhancements, bridging customer challenges with engineering solutions, positioning clients for success in microservices architecture. • Orchestrated cross-team efforts to resolve critical support issues, ensuring seamless customer experience and driving enterprise client satisfaction. • Translated complex business requirements into actionable technical plans, aligning customer needs with Docker platform strategies for optimal outcomes. • Facilitated synergy between customer success and engineering teams, advocating for cutting-edge product improvements to address evolving client needs.
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