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The Coca-Cola CompanyDirector - Customer Operations
Jan. 2024Boulder, COStreamline pipeline of sales concept to equipment planning to beverage quality with advanced knowledge of operations, equipment, and service within the Coca-Cola system. Manage the portfolios of Sodexo, UHS, Vizient, Encompass, Scheels, and Bass Pro encompassing over $10 million in assets across volume of 11 million cases. Focus on reducing costs and increasing Operating Income, which led to $675K in FY23 savings through work order reduction and equipment rationalization.
The Coca-Cola CompanyNational Customer Operations Manager
Mar. 2021 - Jan. 2024Boulder, Colorado, United StatesCollaborated with the cross-functional Sales Teams to plan and execute superior Operations Planning for the Sodexo and Domino's Pizza portfolios. Developed streamlined equipment and service platforms to maximize customer needs at 7000+ locations with aggerated system sales of $500mm and 10 million cases. Key responsibilities and accomplishments include: - Flawless planning and oversight of installation projects at T-Mobile Field and Protective Stadium with 400 assets/$1 million equipment spend - Generated Service savings of $150K on FY22 service spend through streamlined accounting processes - Refined inefficient account management process after 2022 reorganization to reduce Sales Teams administrative load by 10 collective weekly work hours
The Coca-Cola CompanyArea Customer Operations Manager
Aug. 2018 - Feb. 2021Greater Denver AreaI manage equipment and service operations for a portfolio of 130 premium food service partners based in the Inter-mountain West with aggregate sales of $30 million. including Boston Market, LHM Megaplex Theaters, Cafe Rio, and Costa Vida. Primary responsibilities include: - Deal with highly complex customer operations issues; - Provide advanced technical information, advice and assistance regarding the organization’s products and services to maintain and improve the organization’s customer relationships - Responsible for operations support activities and resources along with creative problem solving - Execute highly complex and specialized projects
Starbucks Coffee CompanyBusiness Development Manager - Branded Solutions
Jan. 2012 - Aug. 2018Colorado, California, Wyoming, Montana, and Northern NevadaEffectively represent and augment the premium portfolio of Starbucks Coffee Company in five states through two lines of business: 27 Licensed Stores and 300 Foodservice accounts representing $30 million in annual revenue. Responsibilities include new Licensed Store and Foodservice business development, management of account growth and retention, coordinating the development of Licensed Stores and fueling strategic growth to deliver Starbucks Experience within key customer segments. Coordinates resources from design, legal, store development, operations, and the licensee to ensure new stores are opened on schedule and existing stores are maintained at or above Starbucks standards. Major contributions include:
- Led FY17 contract renewals with Vail and Intrawest Resorts worth $3 million in annual revenue - 10 new Licensed Stores Openings and 12 Major Store Renovations completed
- Opened 40 Tier 1 Foodservice accounts encompassing $2 million in incremental revenue between FY13 – FY17
- Consistently overdelivered on Licensed Store and Foodservice sales the last 5 years
StarbucksTerritory Manager
Apr. 2011 - Jan. 2012Greater Denver AreaGrew Foodservice portfolio sales 9% to approximately 350+ accounts across Colorado. Finalized and implemented new partnership terms with key clients including Marriott, Starwood, Vail Resorts, and Intrawest Resorts. Served as field ambassador for successful rollout of new CRM program to network of 300 peers to streamline sales process.
Vail ResortsSponsorship Manager
Aug. 2002 - Jun. 2011Broomfield and Avon, ColoradoManaged six strategic partnerships (Anheuser Busch, Starbucks Coffee, Nature Valley Granola Bars, Bacardi USA, Coleman Natural Foods, and Atlas Snowshoes) in the areas of marketing, advertising, events, and operations within the Mountain and Lodging Divisions of Vail Resorts. - Orchestrated the renewals of multi-year contracts with Coors, Pepsi, Bacardi, Hewlett Packard and Atlas, while generating $12 million in revenue and manage an annual budget of $2 million.
Tazo TeaPromotions Manager
May. 2002 - Aug. 2002Denver, COSolely researched, planned, and flawlessly executed 40 sampling events for Tazo's summer products across Colorado. Individually represented the industry leading Starbucks tea brand at sporting events, concerts, and festivals, distributing over 50,000 samples and exceeding the 30,000 sample threshold.
Salt Lake Organizing CommitteeOperations Manager
Jan. 2002 - Mar. 2002Greater Salt Lake City AreaManaged daily training operations of the Acord Ice Arena for men’s and women’s hockey teams during the 2002 Winter Olympic Games. Collaborated with security agencies, team hosts and several SLOC operations departments to ensure flawless execution of practice and training schedules for athletes.
Assisted eight functional areas in daily responsibilities while managing 40 employees. Worked with specialized ice hockey department to ensure the “greatest Games ever” for the largest hockey tournament in Olympic history.
Galles Performance MarketingSponsorship and Marketing Manager
Feb. 2001 - Sep. 2001Greater Denver AreaDeveloped, scheduled, and managed the Al Unser Jr. Indy show car program for fledgling race team with sponsors and clients. Responsible for the daily management of six Al Unser Jr. sponsor accounts and promotion fulfillment. Assisted with the planning and execution of full-service hospitality program complete with catering, staffing, and pit tours at twelve races nationwide for thousands of guests. Organized and managed first-ever Al Unser Jr. merchandise program ($100K budget) including inventory and sales team staff.
The Creative GroupRacing Sponsorship Manager
Apr. 2000 - Feb. 2001Greater Denver AreaSuccessfully managed company's sponsorship of Al Unser Jr. in the 2000 Indy Racing League.
Developed and implemented six national promotions with affiliates in conjunction with sponsorship. Solely organized hospitality arrangements for affiliates and guests before races including contracts, travel and hotel needs, suite preparations, premium fulfillment and entertainment details. Executed on-site responsibilities in twelve racing markets including pit tours, driver appearances and hospitality to thousands of guests and clients. My contributions to the program were instrumental in upgrading sponsorship from associate to primary status for the 2001 season.
Career Sports ManagementAccount Executive
Mar. 1999 - Jan. 2000Atlanta, GAManaged the daily operations of the following properties as part of BellSouth’s $25 million corporate sponsorship package: ACC Properties, Chick-Fil-A Peach Bowl, Georgia Tech, Jefferson Pilot Communications and the Southeastern Conference (SEC).
Duties included fulfilling the media requirements of contracts, development of interactive projects, coordinating and executing of tournaments and events, and handling ticket requests/distribution to clients and entities.
Professionally handled the staffing, menu placement, and ticket distribution for BellSouth’s corporate executive suites at Turner Field, Georgia Dome, and Philips Arena covering hundreds of events.
Made strong contributions to three-year retainer renewal with BellSouth.
MomentumAssistant Account Executive
Mar. 1998 - Mar. 1999Atlanta, GARecruited, trained, and managed employees at forty stores in twenty states to represent Coca-Cola at client's top retail customer. Spearheaded custom program development efforts with local bottlers to manage Coca-Cola's premier greeter program with the world's largest retailer. Successful management of program led to doubling the amount of states and retailers participating in 1999 program.
Burger King Frymobile PromotionAdvance Coordinator
Nov. 1997 - Mar. 1998Atlanta, GATraveled independently to seventeen cities to select locations for Burger King's most expensive sampling program ever of new French Fry product. Single handedly established event site contacts, vendor details, civil permits, and crew logistics in each market that resulted in flawless execution of national program. YOY Sales in each market increased 40%.
Oscar MayerGoodwill Ambassador, "Hotdogger"
Jun. 1996 - Sep. 1997Madison, Wisconsin AreaOne of twelve individuals selected out of 2,000 applicants to be a goodwill ambassador. Thoroughly researched and coordinated events with all facets of the media across the West Coast. Auditioned over 9,000 California children in two of Kraft Foods' top national markets as part of Talent Search II.
Planned, coordinated, and flawlessly executed hundreds of grassroots promotions with the Kraft Foods sales force across the country to build brand awareness.
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