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Work Background
Ducky's Office FurnitureChief of Staff
Apr. 2021- Collaborate with the owner to develop key performance indicators (KPIs), effectively track sales performance, measure productivity, and report on business metrics - Ensure Ducky's online shop operates seamlessly, consistently delivering an exceptional customer experience and efficient order processing - Serve as the dedicated liaison between the online shop and the warehouse, achieving flawless coordination of product inventory and delivery - Handle business invoicing with meticulous care, ensuring all transactions are recorded accurately and promptly - Manage inventory costs by monitoring stock levels and expenses, ensuring precise tracking of goods from procurement to delivery, and maintaining a seamless supply chain process - Oversee weekly sales reports with diligence, expertly distinguishing between billable and non-billable hours, and implementing strategies to optimize revenue - Plan and coordinate company events, including organizing annual Halloween festivities and other special events to boost team morale
Ducky's Office FurniturePurchasing and Sales Support Admin
Jan. 2020 - Apr. 2021- Cultivated strong supplier relationships, consistently achieving cost-effective procurement through strategic order placement and masterful negotiation - Ensured timely and precise delivery of products by coordinating order pickups with customers, serving as the go-to contact for inquiries and order status updates - Improved customer relationship management and sales data accuracy by administering Salesforce, maintaining accurate inventory records, and boosting system efficiency - Empowered the sales team by preparing detailed sales reports, processing orders with unparalleled efficiency, and maintaining impeccable customer records in Salesforce - Maintained accurate inventory levels by collaborating closely with the warehouse team, conducting regular comprehensive inventory audits, and meticulously documenting stock movements
Ducky's Office FurniturePurchasing Assistant
Jun. 2019 - Jan. 2020- Procured office furniture and related products, ensuring exceptional value for the company through rigorous market research and competitive analysis - Managed and maintained purchase orders, invoices, and related documentation, driving streamlined operations and minimizing errors with meticulous attention to detail - Cultivated strong vendor relationships by effectively resolving issues and negotiating favorable terms, resulting in significant cost savings and elevated service quality - Handled warranty claims with urgency, ensuring unparalleled customer satisfaction by coordinating with suppliers and providing timely updates to stakeholders - Supported seamless business operations by monitoring and tracking shipments, swiftly resolving logistics issues to ensure timely delivery, and maintaining an accurate inventory
Ducky's Office FurnitureReceptionist
Nov. 2018 - Jun. 2019- Improved communication flow by managing incoming calls, ensuring calls were promptly directed to the appropriate personnel - Welcomed and assisted visitors, ensuring all visitors were directed to the appropriate person or department, enhancing the visitor experience - Coordinated and scheduled appointments for staff and clients, maintaining an organized calendar that increased productivity and reduced scheduling conflicts - Increased customer satisfaction levels by handling customer inquiries and write-ups, accurately recording all necessary information and resolving issues promptly - Provided comprehensive warranty information to customers, addressing any issues or concerns efficiently, leading to increased trust and repeat business - Assisted with purchasing orders and supported project management tasks, ensuring smooth office operations and timely project completions - Increased brand visibility and customer engagement by managing and updating social media platforms, effectively engaging with the Ducky's community, and promoting products and services
Washington FederalIT Project Coordinator
Nov. 2015 - Jul. 2018Seattle, WA
Pivotal ConsultingQA Analyst
Apr. 2015 - Nov. 2015Seattle, WA
CompuComV- Software Test Engineer
Aug. 2014 - Apr. 2015Redmond, WA
Corvidae CraftsOwner/ Sole Prop
Jan. 2014Washington, United StatesOwner / Partner of greater Seattle area small handmade craft company specializing in geek themed accessories, and ornament. Investor and creator, treasurer and booking agent, travels to conventions and faires to sell handcrafted product.
Aditi StaffingSoftware Test Engineer
Mar. 2013 - Mar. 2014Redmond, WA
Insight GlobalDigital Catalog Specialist
Aug. 2012 - Mar. 2013
COMPUCOM SYSTEMSTest Associate 1
Jul. 2011 - Jul. 2012Tests software for malfunctions. Detailed reporting of malfunctions in areas including
but not limited to: audio, visual, functionality, performance, stress and multiplayer.
Created and updated living documents and instructions for test procedues and proprietary
tools for current and future team members. Familiar with Product Studio, Visual Studio.
Follows detailed instructions via Test Passes and Directed Ad-Hoc Tasks. Specialized for
French Localization, familiar with Canadian as well as European dialectical differences in
the language. Credited on: Kinect Sports: Season 2
RADER FARMSQuality Assurance Technician
May. 2010 - Aug. 2010Charged with the task of testing food products for harmful contaminates, kept detailed
logs of findings and multitasked in a busy environment. Familiarization with Oracle
software. Followed strict health codes and procedures to test fresh berries and berry products for contamination or imperfection. Worked over 100 hours a week in a high stress environment, worked close with others in a large but close knit team
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