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Work Background
Freddie MacDEI Engagement Sr
Oct. 2022McLean, Virginia, United States• Plan, manage, and execute over 50 community outreach events annually, resulting in increased volunteer hours by over 15%.
• Collaborate and maintain relationships with community partners and stakeholders to enhance support for events and organizational mission.
• Supervise and manage volunteer logistics, ensuring smooth execution of events.
• Develop event concepts, budgets, timelines, and work plans, leading to successful event outcomes.
• Engage and coordinate with Diversity Division Officers (DDOs) to support SERVE events.
• Maintain accurate records related to special events, volunteer engagement, and donor interactions.
Freddie MacSettlement Operations Sr
Jan. 2016 - Nov. 2022Virginia, United States• Managed all aspects of premium payment process and credit-risk related workflow, processing over $30M in payments monthly.
• Developed and maintained comprehensive policies and procedures to ensure adherence to FHFA guidelines.
• Provided timely and accurate performance metrics and capacity models for key stakeholders.
• Served as contributing subject-matter expert on a project team responsible for process automation.
• Identified process inefficiencies and implemented process improvements in collaboration with business partners.
Freddie MacCash Manager
Jul. 2013 - Jan. 2016• Analyzed, planned, and controlled transactions for Multifamily Cash Desk, ensuring accuracy and timeliness.
• Prepared monthly reports for management and facilitated successful audits.
• Interacted with internal and external customers to address inquiries and resolve issues.
Freddie MacRecoveries Management Sr/Team Lead
May. 2010 - Sep. 2013• Performed accounting activities related to general ledger maintenance and financial reporting.
• Provided excellent customer care and monthly training sessions to mortgage insurer (MI) staff.
• Improved the overall MI claims process using Six Sigma methodology.
Freddie MacVarious
Jul. 2002 - May. 2010McLean, Virginia, United StatesHeld various positions at Freddie Mac starting in July 2002 until present. Began as an Administrative Coordinator moved to the business area after graduating with a degree in Business Administration. Worked in multiple areas.
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