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Work Background
DEI Engagement Sr
Freddie MacDEI Engagement Sr
Oct. 2022McLean, Virginia, United States• Plan, manage, and execute over 50 community outreach events annually, resulting in increased volunteer hours by over 15%. • Collaborate and maintain relationships with community partners and stakeholders to enhance support for events and organizational mission. • Supervise and manage volunteer logistics, ensuring smooth execution of events. • Develop event concepts, budgets, timelines, and work plans, leading to successful event outcomes. • Engage and coordinate with Diversity Division Officers (DDOs) to support SERVE events. • Maintain accurate records related to special events, volunteer engagement, and donor interactions.
Settlement Operations Sr
Freddie MacSettlement Operations Sr
Jan. 2016 - Nov. 2022Virginia, United States• Managed all aspects of premium payment process and credit-risk related workflow, processing over $30M in payments monthly. • Developed and maintained comprehensive policies and procedures to ensure adherence to FHFA guidelines. • Provided timely and accurate performance metrics and capacity models for key stakeholders. • Served as contributing subject-matter expert on a project team responsible for process automation. • Identified process inefficiencies and implemented process improvements in collaboration with business partners.
Cash Manager
Freddie MacCash Manager
Jul. 2013 - Jan. 2016• Analyzed, planned, and controlled transactions for Multifamily Cash Desk, ensuring accuracy and timeliness. • Prepared monthly reports for management and facilitated successful audits. • Interacted with internal and external customers to address inquiries and resolve issues.
Recoveries Management Sr/Team Lead
Freddie MacRecoveries Management Sr/Team Lead
May. 2010 - Sep. 2013• Performed accounting activities related to general ledger maintenance and financial reporting. • Provided excellent customer care and monthly training sessions to mortgage insurer (MI) staff. • Improved the overall MI claims process using Six Sigma methodology.
Various
Freddie MacVarious
Jul. 2002 - May. 2010McLean, Virginia, United StatesHeld various positions at Freddie Mac starting in July 2002 until present. Began as an Administrative Coordinator moved to the business area after graduating with a degree in Business Administration. Worked in multiple areas.

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Admin Assistant, Data Entry, Receptionist, Travel
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