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United Kingdom
Work Background
BMSHead of Architecture and Engineering
Oct. 2024 - Jun. 2025São PauloI lead the Architecture and Engineering team through a phase of strategic expansion. By leveraging my experience and industry best practices, I aim to enhance IT team performance and foster career growth. Key Achievements: ✓ Process Optimization: I implement practices that maximize efficiency in architecture and engineering, directly boosting team performance and delivery quality. ✓ Talent Development: I foster a learning culture by promoting professional growth and identifying individual advancement opportunities. ✓ Strategic Growth: I spearhead initiatives that support BMS’s service expansion, aligning IT operations with the company’s strategic goals.
SofttekEnterprise Solutions Architect
Aug. 2024 - Nov. 2024São Paulo, São Paulo, BrasilI accepted the challenge of working as a Solution Architecture Specialist, responsible for analyzing, designing, and configuring cloud-based software solutions. I utilize APIs in critical organizational components, consistently applying design patterns aligned with best practices in solution architecture. I ensure efficiency, scalability, and seamless system integration, delivering high performance in large-scale, impactful projects. Key Achievements:
✓ Cloud Solutions Design: Develop and implement solutions using WCF, REST, SOAP, and relational databases like DB2 and Oracle, ensuring efficiency and scalability. ✓ System Integration: Create complex integrations using SOAP, REST, and protocols like FTP and SFTP, improving system communication and boosting productivity. ✓ Test Management: Closely monitor QA, SIT, and UAT testing, quickly resolving reported issues to ensure the delivery of high-quality products. ✓ Technical Documentation: Ensure comprehensive documentation for analysis, design, implementation, and testing, facilitating system maintenance and support. ✓ Support and Training: Train end users and support teams to ensure the correct adoption of implemented solutions while monitoring system performance in production. ✓ Technical Decision-Making: Make strategic decisions using Git and DevOps practices to ensure solutions align with the company's architectural guidelines and development standards.
Claro BrasilSystem Architect Manager
Feb. 2022 - Aug. 2024São Paulo, BrasilI embraced the challenge of leading a solutions architecture team comprising 4 architects, 2 coordinators, 3 tech leads, 2 scrum masters, 1 DevOps, 6 QAs, and 22 developers, responsible for implementing innovative projects to meet the demands of digital transformation and large-scale system integration. Key Achievements:
✓ Self-Service Kiosk: Developed an autonomous solution allowing customers to perform operations such as bill reprints and plan viewing, using technologies like C#, Rest API, and AWS, significantly enhancing the user experience. ✓ Omnichannel Project: Created a seamless integration between human and digital channels, including WhatsApp and Claro apps, enabling uninterrupted customer service. This improved customer satisfaction and optimized internal processes. ✓ Campaign Manager: Developed a CTA management system, responsible for 60% of the company’s e-commerce sales, generating R$70M in sales during the first year after implementation. ✓ Application Improvements: Led improvements in the usability and performance of mobile applications, which resulted in increased customer satisfaction and enhanced operational efficiency.
Claro BrasilSystem Architect
Nov. 2020 - Feb. 2022São Paulo, BrasilSystems Architect for the Minha Claro Móvel program, with a mission to optimize and integrate solutions to enhance the customer experience in mobile services. Key Achievements:
✓ Application Management: Managed and developed mobile service applications (app and website) for customer inquiries and transactions, ensuring usability and service efficiency. ✓ Solution Architecture: Maintained, reviewed, and proposed new solution architectures for applications, ensuring effective integration with legacy systems and partners, resulting in a more robust and integrated service.
Mortgage Network, Inc.Líder de equipe de TI
Feb. 2018 - Nov. 2020I joined Mortgage Network to drive innovation and apply the expertise I had developed over the years. I led development teams with a hands-on approach. My goal was to maintain and enhance a 15-year-old ERP system while building a support team in Brazil and introducing agile methodologies. Key Activities and Results:
✓ Team Building: Established a support team in Brazil responsible for maintaining and continuously improving the company's ERP system. ✓ Agile Methodologies: Implemented agile methodologies in project management, increasing efficiency and collaboration between the Brazilian and U.S. teams. ✓ International Integration: Strengthened team relationships through several trips to Boston, totaling two months of immersion and daily meetings with the teams. ✓ Leadership in Modern Projects: Led a project team that utilized Node.js and Angular 9+, focusing on serverless solutions based on AWS. This resulted in continuous improvements in development efficiency and team integration, ensuring the stability and evolution of the company’s ERP system.
IpsosGerente de Sistemas
Mar. 2014 - Jun. 2017São Paulo Area, BrazilI was responsible for leading the scripting area and developing online data collection tools, managing technical teams, and addressing the demands of complex international projects. Key Activities and Results:
✓ Multi-Project Management: Managed multiple simultaneous projects, efficiently coordinating resource allocation and team efforts in high-pressure environments. ✓ Resource Management and Allocation: Optimized resource usage, ensuring that teams had the tools and support to deliver online data collection and Business Intelligence (MS BI) solutions. ✓ Crisis Management: Actively resolved operational crises by providing rapid and effective technical support, ensuring the continuity of data collection processes in international projects. ✓ User Support: Led user support efforts, addressing critical issues and requests, ensuring high satisfaction and the continuous functionality of data collection tools.
IpsosSenior System Analyst
Dec. 2004 - Mar. 2014As a Senior System Analyst, I led a development team focused on Business Intelligence (MS BI) solutions, worked on international projects, and served global clients. Key Activities and Results:
✓ Development Team Leadership: Led a development team to implement BI solutions using MS BI tools (SSIS, SSRS, SSAS) and deliver online reports. ✓ International Projects: Managed international projects, working directly with global clients to ensure the delivery of technical solutions tailored to their needs. ✓ Technical Solutions Development: Developed custom technical solutions using C# to optimize processes and improve data collection and analysis.
Competitividade InformáticaAnalista Programador
Nov. 2001 - Nov. 2003
Dall BrasilProgramador
Mar. 2000 - Feb. 2001
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