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Work Background
CventProject Manager II
Sep. 2024India
CventProject Manager
Jun. 2021Gurugram, Haryana, India
WNS Global ServicesAssistant Manager with WNS Global Services at Google
Nov. 2019 - Mar. 2021
TeleperformanceSr. Trainer - Google Ads
May. 2017 - Sep. 2019Gurgaon, Haryana, India
Oversee the creation and delivery of training content for NHT batches and production floor Manage the book of business of different verticals to ensure product adoption and usage on Google Ads Accounts for North American and Indian clients. Campaigns managed- Search, Display, Video, Shopping and UACs with budgets managed over 2 Million USD per quarter Attend Teach back sessions of Trainers Assist the OJT trainees by monitoring calls and sharing robust feedback Conduct Training Need Analysis and Training Need Identification for the operations team Developing training modules and strategies
Hero MindmineBusiness English Trainer
Oct. 2016 - May. 2017Gurgaon, India• Teaching English courses by phone and video-conferencing to French business employees and individual learners
• Creating lesson reports and diagnostic reports
• Creating lesson material/content
Kings LearningFreelance English Trainer
Jul. 2016 - Aug. 2016Mumbai, Maharashtra, IndiaBusiness communication workshop for the hotel staff of Oberoi Cecil and Wildflower Hall, Shimla, Himanchal Pradesh. - Grooming hotel stuff to communicate with guests in a friendly and professional manner - Speaking about hotel related topics with confidence - Dealing with customer communication like welcoming guests, food orders, cultural awareness, complaints/ feedback - Language at work ( describing hotel, food, duties)
St. George international language centerFreelance English Language Teacher
Jun. 2016 - Aug. 2016- Preparing lessons, providing an engaging learning environment to a class of Beginner and Upper intermediate students from Afghanistan to higher level via communicative language teaching - Conducting placement testing
Genlish.ComFreelance Spoken English language trainer
Apr. 2016 - Sep. 2016Teaching one on one spoken English to working professionals over the phone.
One direction skill solution (ODSS)Freelance Trainer
Apr. 2016 - Jun. 2016New Delhi Area, IndiaTaking care of contractual projects for leading BPO’s, centred towards improving skill sets of English language for learning as per respective company standards
DeepalayaVolunteer Work
Mar. 2016 - Jul. 2016New delhiTeaching English, Library management and story telling
John keells BPO solutionsAssistant manager training
Jul. 2013 - Jul. 2015Gurgaon, India• Training NHT batches on the product for the Canadian Process, “The Brick”
• Responsible for overall team management, performance check, feedback, and reviews • Team management for inbound customer service
• Primarily responsible for managing client communication, escalations and time sensitive requests. Contributor to client relationship management • Refresher sessions based on TNI and error trends. Documented knowledge gap analysis. • Aligning team to process goals through maximizing performance and productivity. Weekly One-On-Ones and Monthly Score Cards. • Managing team motivation/energy using innovative ideas, goals management while mapping out individual growth charts and mentoring members for larger responsibilities. • Attrition management, control, and mitigation. • Ensuring smooth co-ordination of Operations, Training department & Quality Department Across all the processes
• Delivering expected standards of the Process KPI
• Scheduling of training resources including training rooms, trainers, programs, Roster for Trainers and Trainees, Stationary Request • Responsible for identifying training and administration needs, Planning and coordination programs for the Induction
• Providing Vitality Training for Process updates in the instances where a trainer resource is required
• Tracking attendance, Batch stability and training trends, along with maintaining the master trackers
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