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Work Background
Metric Mentor LabsDirector of Operations
Sep. 2023 - Jan. 2024United States · Remote
Nutritional Coaching InstituteEducator
Sep. 2022 - Oct. 2023Remote · RemoteEducating clients on nutrition coaching, administrative assistant work including event planning and operations.
Good Times Styled EventsLead Planner and Owner
Jan. 2020Boise, Idaho, United StatesWedding and Event Planning
Earned Not GivenOwner & Nutritionist
Sep. 2019 - Jan. 2022Boise, Idaho, United StatesI help hard workers develop a customized wellness blueprint so they can achieve the healthy lifestyle they have always dreamed possible through sustainable habit creation.
VestcomShopper Marketing Client Account Specialist
Apr. 2018 - Mar. 2020Little Rock, Arkansas
AppleGenius Administrator
May. 2012 - Jun. 2017As a Genius Admin with Apple I am responsible for the daily tasks and organization of the repair room. This includes receiving and organizing repair inventory, as well as customer devices. I am a resource for the technicians in the store as I am up to date on the latest emerging issues and processes needed to complete repairs and troubleshooting. I prioritize customer repairs within the store and order parts as needed, as well as maintain open communication with customers during the repair process. In order to provide the best experience for both our customers and our technicians I also maintain and encourage dialog in order to give and receive feedback.
AppleTechnical Specialist and Trainer
May. 2012 - Jun. 2016Boise, IdahoIn this position I excelled at Customer Service as well as mobile device repairs and troubleshooting to find the best resolution for the customer. My attention to detail in this field allowed me to re structure training materials and in turn train new technicians. I was also able to lead New Hire and new product Training for the course of six months while in a guest trainer experience. This included training new hires on the culture and processes of the Apple retail stores. I led the entire store through training with Apple Watch through presentations, interactive lessons, and discussion. This experience allowed me to work on the development of training within the store. Organizational agility allowed me to tailor the materials to our store in particular while still keeping the underlying and important key take always from Apple Inc.
Snake River WineryTasting Room Associate
Sep. 2009 - Jun. 2012At Snake River Winery I was responsible for the customer experience in the Tasting Room. Having a deep knowledge of wine varietals, descriptions and food pairings allowed for me to lead them through tastings as well as make recommendations for them to take home. Keeping a well stocked and organized Tasting Room was key in the customer experience. This included wine, accessories, and tasting supplies.
Beauty FirstWorking Manager
Jul. 2006 - Aug. 2009Beaverton, OregonAt Beauty First Salon and Spa I worked to improve the daily customer experience through product knowledge and demonstrations. This included improving the product knowledge of the staff and training on customer service skills. As Manager I was responsible for creating a dynamic schedule that worked for both stylists and product specialists as well as interviewing potential candidates and in turn moving them through he hiring process. In addition, I would ensure that all in store book keeping was complete and kept a well stocked salon and spa through working with vendors and completing and receiving orders as needed. Our product specialist team was responsible for making appointments for the salon and staying up to date on the latest services we offered and run times for such. This ensured that both the stylist and client were set up for success as they were prepared in advance.
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