Hewlett Packard EnterpriseService Level Manager
May. 2016 - Mar. 2017Sofia, BulgariaAccountable for the implementation and execution of service level management for a client, group of clients, or an internal organization and ensuring service level requirements are met, monitored, controlled and planned.
Ensuring accurate service level reports are produced in a timely manner, monitoring and reviewing actual service levels achieved against their SLA targets.Initiating and managing SIPs as deemed necessary.
Making sure specific and measurable service targets are documented and agreed in SLAs in order to provide a clear and unambiguous expectation to IT provider and customer of the level of service to be delivered. Ensuring that the OLAs or UCs support the SLA.