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Work Background
IT Account Operations Manager (Manager Acount Delivery)
DXC TechnologyIT Account Operations Manager (Manager Acount Delivery)
Sep. 2022Responsible for the quality of IT Operation Services and fulfilling the contractual Service Level Agreements. A bridge between the Delivery Capabilities and the client, a trusted advisor to the client on recommendations for infrastructure and service improvement opportunities. Business development through building a trusted relationship with a client, business expansion, increasing revenue, and improving profitability. Providing leadership and direction to a team of IT professionals responsible for the client’s enterprise environment. Managing third party vendors, subcontracted by DXC Technology. Serving as escalation point for high severity incidents. Leading the restoration process and incident reviews for major outages.
Service Level Manager
DXC TechnologyService Level Manager
Apr. 2017 - Sep. 2022Sofia, BulgariaAccountable for the implementation and execution of service level management for a client, group of clients, or an internal organization and ensuring service level requirements are met, monitored, controlled and planned. Ensuring accurate service level reports are produced in a timely manner, monitoring and reviewing actual service levels achieved against their SLA targets.Initiating and managing SIPs as deemed necessary. Making sure specific and measurable service targets are documented and agreed in SLAs in order to provide a clear and unambiguous expectation to IT provider and customer of the level of service to be delivered. Ensuring that the OLAs or UCs support the SLA.
Service Level Manager
Hewlett Packard EnterpriseService Level Manager
May. 2016 - Mar. 2017Sofia, BulgariaAccountable for the implementation and execution of service level management for a client, group of clients, or an internal organization and ensuring service level requirements are met, monitored, controlled and planned. Ensuring accurate service level reports are produced in a timely manner, monitoring and reviewing actual service levels achieved against their SLA targets.Initiating and managing SIPs as deemed necessary. Making sure specific and measurable service targets are documented and agreed in SLAs in order to provide a clear and unambiguous expectation to IT provider and customer of the level of service to be delivered. Ensuring that the OLAs or UCs support the SLA.
Cross-border Payments Associate
UniCredit BulbankCross-border Payments Associate
Oct. 2012 - May. 20167 St. Nedelya Square, BG-1000 Sofia (Bulgaria)Processing of incoming and outgoing cross-border customer credit transfers initiated via e-channels and/or paper-based and execution of further related operations and activities Processing of outgoing cross-border transfers in favour of third banks applying the international SWIFT standards and the specific characteristics and requirements of the correspondent banks Daily monitoring and control of the outgoing credit transfers traffic via web-based applications Single point of contact in case of customer inquiries and support
Domestic Payments Associate
UniCredit BulbankDomestic Payments Associate
Mar. 2009 - Sep. 20127 St. Nedelya Square, BG-1000 Sofia (Bulgaria)Correct and timely processing of paper-based domestic and intra-bank client credit transfers Daily monitoring and control of the workflow process of subordinated teams tasked with execution of client credit transfers Point of contact for inquiries and support to internal customers
General Accountant
Golden Fruit ACGeneral Accountant
Nov. 2006 - Nov. 2008Gorna Grashtitsa, BG-2535 Kyustendil Municipality (Bulgaria)Review and processing of invoices and other supporting documentation Being responsible for the accurate, complete and timely maintenance of the General Ledger, other journals and reconciliation of accounts assigned and the preparation of financial reporting required Delivering accurate information for financial, tax and statutory reporting purposes Ensure adherence with the monthly and yearly accounting reporting cycles, as well as closing the company books
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