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Work Background
DXC TechnologyIT Account Operations Manager (Manager Acount Delivery)
Sep. 2022Responsible for the quality of IT Operation Services and fulfilling the contractual Service Level Agreements. A bridge between the Delivery Capabilities and the client, a trusted advisor to the client on recommendations for infrastructure and service improvement opportunities. Business development through building a trusted relationship with a client, business expansion, increasing revenue, and improving profitability. Providing leadership and direction to a team of IT professionals responsible for the client’s enterprise environment. Managing third party vendors, subcontracted by DXC Technology. Serving as escalation point for high severity incidents. Leading the restoration process and incident reviews for major outages.
DXC TechnologyService Level Manager
Apr. 2017 - Sep. 2022Sofia, BulgariaAccountable for the implementation and execution of service level management for a client, group of clients, or an internal organization and ensuring service level requirements are met, monitored, controlled and planned.
Ensuring accurate service level reports are produced in a timely manner, monitoring and reviewing actual service levels achieved against their SLA targets.Initiating and managing SIPs as deemed necessary.
Making sure specific and measurable service targets are documented and agreed in SLAs in order to provide a clear and unambiguous expectation to IT provider and customer of the level of service to be delivered. Ensuring that the OLAs or UCs support the SLA.
Hewlett Packard EnterpriseService Level Manager
May. 2016 - Mar. 2017Sofia, BulgariaAccountable for the implementation and execution of service level management for a client, group of clients, or an internal organization and ensuring service level requirements are met, monitored, controlled and planned.
Ensuring accurate service level reports are produced in a timely manner, monitoring and reviewing actual service levels achieved against their SLA targets.Initiating and managing SIPs as deemed necessary.
Making sure specific and measurable service targets are documented and agreed in SLAs in order to provide a clear and unambiguous expectation to IT provider and customer of the level of service to be delivered. Ensuring that the OLAs or UCs support the SLA.
UniCredit BulbankCross-border Payments Associate
Oct. 2012 - May. 20167 St. Nedelya Square, BG-1000 Sofia (Bulgaria)Processing of incoming and outgoing cross-border customer credit transfers initiated via e-channels
and/or paper-based and execution of further related operations and activities
Processing of outgoing cross-border transfers in favour of third banks applying the international
SWIFT standards and the specific characteristics and requirements of the correspondent banks
Daily monitoring and control of the outgoing credit transfers traffic via web-based applications
Single point of contact in case of customer inquiries and support
UniCredit BulbankDomestic Payments Associate
Mar. 2009 - Sep. 20127 St. Nedelya Square, BG-1000 Sofia (Bulgaria)Correct and timely processing of paper-based domestic and intra-bank client credit transfers
Daily monitoring and control of the workflow process of subordinated teams tasked with execution of client credit transfers
Point of contact for inquiries and support to internal customers
Golden Fruit ACGeneral Accountant
Nov. 2006 - Nov. 2008Gorna Grashtitsa, BG-2535 Kyustendil Municipality (Bulgaria)Review and processing of invoices and other supporting documentation
Being responsible for the accurate, complete and timely maintenance of the General Ledger, other
journals and reconciliation of accounts assigned and the preparation of financial reporting required
Delivering accurate information for financial, tax and statutory reporting purposes
Ensure adherence with the monthly and yearly accounting reporting cycles, as well as closing the
company books
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