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Work Background
Amazing AUCTANEDatabase Engineer
Jun. 2022Zielona Góra, Woj. Lubuskie, Polska
MetaPack GroupDatabase Engineer
Feb. 2018 - Jun. 2022Zielona Góra, woj. lubuskie, Polska
MetaPack GroupCustomer Support Team Lead
Jan. 2017 - Jan. 2018Zielona Góra, woj. lubuskie, Polska
MetaPackCustomer Support
Oct. 2014 - Dec. 2016Zielona GóraPerform implementation of the new customers;
Maintenance of the customers hosted internally or by customer;
Tests of the new versions of the software and features;
Stay current with system information, changes and updates;
Identify and escalate priority issues per Client specifications;
Research required information using available resources;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Training with customer at customer’s HQ;
Working in international team;
Servers and Databases maintenance;
Perform analysis of the complex issues in cooperation with all departments;
Develope monitoring tools;
XLogics GroupCustomer Service/Support
Sep. 2012 - Oct. 2014Zielona Gora, Lubusz District, PolandPerform implementation of the new customers;
Maintenance of the customers hosted internally or by customer;
Tests of the new versions of the software and features;
Stay current with system information, changes and updates;
Identify and escalate priority issues per Client specifications;
Research required information using available resources;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Training with customer at customer’s HQ;
Working in international team;
Servers and Databases maintenance;
Perform analysis of the complex issues in cooperation with all departments;
Develope monitoring tools;
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