Floriole Cafe & BakeryAssistant Manager
Nov. 2017 - Jul. 2020Chicago, Illinois, United States-Multi-tasked by making drinks with a semi-automatic espresso machine while keeping the bar stocked, boxing pastries, taking orders, and answering phones -Maintained decorum, professionalism, and excellent customer service in all situations
-Led a team of 3-5 employees each shift, ensuring appropriate employee resource allocation and helping where needed while managing my own station; created a weekly schedule and facilitated shift swaps and coverage
-Resolved conflicts between customers and staff, inter-staff, or between customers in a professional and effective manner
-Performed daily cash counts, review of sales, distribution of tips, and profit reports
-Developed, tested, and implemented various training techniques, policies, and procedures for both veteran and new employees to increase efficiency and allow all staff to feel consistently well-prepared