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Work Background
Urban AthleteFront of House Manager
Dec. 2020 - Dec. 2024Chicago, Illinois, United States
Grant Park Music FestivalSupplemental Chorister
Jun. 2018Chicago, Illinois, United StatesSupplemental alto member of the Grant Park Chorus
Floriole Cafe & BakeryAssistant Manager
Nov. 2017 - Jul. 2020Chicago, Illinois, United States-Multi-tasked by making drinks with a semi-automatic espresso machine while keeping the bar stocked, boxing pastries, taking orders, and answering phones -Maintained decorum, professionalism, and excellent customer service in all situations
-Led a team of 3-5 employees each shift, ensuring appropriate employee resource allocation and helping where needed while managing my own station; created a weekly schedule and facilitated shift swaps and coverage
-Resolved conflicts between customers and staff, inter-staff, or between customers in a professional and effective manner
-Performed daily cash counts, review of sales, distribution of tips, and profit reports
-Developed, tested, and implemented various training techniques, policies, and procedures for both veteran and new employees to increase efficiency and allow all staff to feel consistently well-prepared
Church of the Ascension, ChicagoAlto Regular
Sep. 2017Chicago, Illinois, United StatesOne of three regular altos in the Choir of the Ascension
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