Viktoriia Kondratova - Business Analyst/Functional Consultant, NTT DATA

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Network Power<100 people

Roles

🔥50%

Startup Founder

✔️50%

✨50%

Business Owner

Geos

🇺🇦50%

Ukraine

🇺🇸50%

United States

Work Background

NTT DATAServiceNow BSA/Consultant

May. 2023 - Feb. 2024Philadelphia, Pennsylvania, United States

Plat4mationServiceNow Functional Consultant

Nov. 2022 - Apr. 2023Boston, Massachusetts, United States- Familiarized clients with CSDM framework for CMDB optimization; - Responsible for all SDLC-focused workshops to drive CSDM implementation; - Assisted in CMDB Health assessment; - Prepared and delivered all supportive assets (presentations, meeting minutes, requirements and data-gathering templates, stories, etc.); - Assisted in application modeling & data migration in SN; - Developed client-tailored CMDB/CSDM governance to support LCM of the services;

Teiva Systems - ServiceNow development expertiseServceNow Business Analyst

Apr. 2020 - May. 2022Kyiv City, UkraineFocused on providing consulting services regarding ITSM configuration at ServiceNow Platform; Worked with APIs and helped to set up catalog forms synced with Azure/Cloud; Documented and tracked Business Requirements. Created artifacts to support SDLC process throughout all stages (e.g. user stories, test cases, process maps, meeting minutes reports); Conducted Demos for clients and Training Sessions for the users; Worked on optimization of SLAs and created approaches to set correct KPIs for all ITSM related processes. Worked on creation of supportive documentation and case studies to depict developed functionality in an easy to understand manner.

TranswesternServiceNow Business Analyst/Engineer

May. 2019 - Apr. 2020Kyiv, UkraineFocused on Request Mgmt., Service Catalog, Change Mgmt., Incident Mgmt. & Service Portal configuration; Wrote Business Rules, Scheduled Jobs, Client Scripts and created Workflows from scratch Developed UI policies, Scripts Include and Item Designer Items to support growth of Service Catalog Managed Service Catalog Categorization, worked on optimizations of SLAs, managed approaches for Knowledge Bases set up; Documented and tracked Business Requirements;