Requests
38Applied by 1
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Network Power<100 people
Roles
🔥50%
Startup Founder
✔️50%
IT
✨50%
Business Owner
Geos
🇺🇦50%
Ukraine
🇺🇸50%
United States
Work Background
NTT DATAServiceNow BSA/Consultant
May. 2023 - Feb. 2024Philadelphia, Pennsylvania, United States
Plat4mationServiceNow Functional Consultant
Nov. 2022 - Apr. 2023Boston, Massachusetts, United States- Familiarized clients with CSDM framework for CMDB optimization;
- Responsible for all SDLC-focused workshops to drive CSDM implementation; - Assisted in CMDB Health assessment;
- Prepared and delivered all supportive assets (presentations, meeting minutes, requirements and data-gathering templates, stories, etc.); - Assisted in application modeling & data migration in SN;
- Developed client-tailored CMDB/CSDM governance to support LCM of the services;
Teiva Systems - ServiceNow development expertiseServceNow Business Analyst
Apr. 2020 - May. 2022Kyiv City, UkraineFocused on providing consulting services regarding ITSM configuration at ServiceNow Platform;
Worked with APIs and helped to set up catalog forms synced with Azure/Cloud; Documented and tracked Business Requirements. Created artifacts to support SDLC process throughout all stages (e.g. user stories, test cases, process maps, meeting minutes reports); Conducted Demos for clients and Training Sessions for the users; Worked on optimization of SLAs and created approaches to set correct KPIs for all ITSM related processes.
Worked on creation of supportive documentation and case studies to depict developed functionality in an easy to understand manner.
TranswesternServiceNow Business Analyst/Engineer
May. 2019 - Apr. 2020Kyiv, UkraineFocused on Request Mgmt., Service Catalog, Change Mgmt., Incident Mgmt. & Service Portal configuration;
Wrote Business Rules, Scheduled Jobs, Client Scripts and created Workflows from scratch
Developed UI policies, Scripts Include and Item Designer Items to support growth of Service Catalog
Managed Service Catalog Categorization, worked on optimizations of SLAs, managed approaches for Knowledge Bases set up; Documented and tracked Business Requirements;
IAT Insurance GroupBusiness Analyst
Nov. 2018 - Apr. 2019Raleigh, North Carolina
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