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Work Background
Spectrum HealthManager Information Services
Apr. 2016 - Oct. 2022Kentwood, MI2016-present-Spectrum Health, Grand Rapids MI
Manger, Information Services - Accountable for the provision of quality services within assigned areas of responsibility, Site Application Support, Archive, Advanced Technology Lab, and Research. Responsible for resource planning and development, fiscal performance/budget management and the attainment of specific organizational goals. Developed policies and procedures to support the overall IS experience and the provision of quality services. Developing staff to meet/exceed expectations of the organization.
Key achievements include:
• Developed and enhanced the application onboarding process to include application governance and application rationalization.
• Manage an application portfolio of 800+ applications, including third party operations and third party clinical.
• Manage application portfolio for Advanced Technology Lab, 80 applications and devices.
• Manage EPIC Research building operational workflow and review of 200+ case studies/clinical trials a year.
• Manage archive portfolio including Harmony, Cerner, Heathquest, Meditech.
• Defining IT strategy and drafting process to align to business strategy.
• Managing diverse skillsets and team members, allocating resources to ongoing enterprise project and daily work.
• Defining project plans, deliverables and monitoring status of projects/tasks.
• Coaching and mentoring team members to ensure relevant and up to date skills.
• Application lifecycle management, capacity management and vendor management.
• Assisted Directors in providing strategies and direction on corporate change and growth.
• Assists in the development of negotiation plans and strategies and coordinates/assists with conducting contract negotiations with vendors.
Spectrum HealthSupervisor, Patient Finance System Support
Apr. 2014 - Apr. 2016Kentwood, MISupervisor, PFS System Support – Supervises directly assigned Patient Finance System Support staff. Responsible for the oversight and coordination of all billing and billing related systems within the Primary Customer Groups. The scope of work includes support of all patient finance system functionality from the point of claim creation through account resolution.
Key achievements include:
• Oversees the maintenance and optimization of business system functionality. • Project manager or lead for department-specific system-related projects • Coordinates with Technology and Information Solutions (TIS), business partners and/or vendors on the prioritization, troubleshooting, and resolution of software problems and issues. • Perform root cause analysis or system optimization of products within our scope of business or in coordination with representatives across the revenue cycle.
• Maintains current knowledge of patient finance and revenue cycle standards and processes across all Primary Customer groups within Spectrum Health. Maintains current knowledge of best practice, current trends, and developments in the billing industry as related to all functional aspects across Primary Customer Group.
• Provides input and guidance into the selection of new vendors and/or software purchases. Assists Primary Customer Groups with evaluation of return on investment.
• Complete performance appraisals and recommends personnel actions such as goal setting, hiring, firing, recognition, promotion, and corrective action.
Corewell HealthManager, Information Services at Corewell Health
Sep. 2003Grand Rapids, Michigan, United States
Priority HealthProvider Information Management
Sep. 2003 - Apr. 2014Greater Grand Rapids, Michigan AreaProvider Information Management – Team Lead - Serve as the internal contact between Provider Network Services and customers, including the Priority Health provider network, contracting, and other departments within the organization to ensure accurate and timely entry of provider information in all active information systems. Team lead responsibilities resulting in reaching departmental and organizational goals.
Key achievements include:
• Served as team lead for three years. Giving direction on complex issues, workflows, documenting changes, communication to the team and or department along with being recognized as a leader in the organization.
• Coordinates the timely and accurate entry of newly contracted Providers in all information systems.
• Ensure necessary approvals are documented to facilitate execution of standard contract templates. Assists in the development of job aides that will assist entry of accurate information in all systems.
• Project lead for Facets upgrade representing Provider Network Strategy.
• Process improvement, policy, and procedure implementation.
• Project Management support.
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