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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
🗿100%
HR
Geos
🇬🇧50%
United Kingdom
Work Background
Qatar AirwaysCabin Leader
Mar. 2024Doha, Qatar
Qatar AirwaysCabin Attendant - First & Business Class
Jan. 2018 - Mar. 2024Doha, Qatar* Working daily consistently in group consisted of 8 to 16 team members in a multicultural & multinational environment, operational executing SEP Procedures & Service Excellence Delivery tasks oriented. * Practicing Teamwork, CRM, Cultural Differences & Emotional Intelligence onboard. * As Senior Premium Crew Member tend to Coach & Motivate recently promoted colleagues in order to achieve consistency in 5 Star Service Delivery.
* Coordinating with various departments officers to ensure Scheduled On Time Performance Indicators are meet .
* Performance & Result Oriented highlighted on Business Awareness.
Qatar AirwaysCabin Attendant - Economy Class
Nov. 2014 - Jan. 2018Doha, Qatar* Trained & Tailored in Customer Experience Journey I 5 Star Brand Ambassador I Safety Trained Professional I First Aid Practitioner .
Puzzle Group by Special Travel Agency I Aqua Travel I Barcino ToursDestination Manager I Team Lead Coordinator I Tour Guide
Jan. 2011 - Nov. 2014europeMore than 3 Years of experience as Tour Guide in branch.
Developer & Creator of “ Train the Tour Guide “ Workshop within T.A. * Co-creator & Assistant in project “ Youth Ambassador of Serbia ”- promoting Serbia as new wave of Youth Travel experience.
* Educator & Lecturer Covering Technical Aspects of Tour Guides Duties & Responsibilities; working closely with Talent Development Team on Training & OnBoarding new Tour Guides/ Escorts. * Directly negotiating with On site Accommodation, Service Providers, Rental Owners & Logistic Partners ensuring Travel Package is fully performed from planning to completion.
The College of TourismJunior Project Manager
Dec. 2010 - Dec. 2013SerbiaPart of a successful PM Team consisted of 5 students daily contributing, improving, demonstrating skills in Tourism Destination Management.
Day to Day organizing, planning & executing Travel Exursions, field trips & backing up the team. * Product review & achieving successful operational delivery of final travel product for 1st, 2nd & 3rd Year of College Weekend Tours, Commercial Travel Packages & Field Study trips.
* Leading agile process & fully supporting team members in their needs, addressing daily issues & obstacles, directly negotiating with Service Providers ( Transport Bus Companies, Accommodation owners, Local Tour Guides, in contact with Host Administration agents). * Running simulation of Final product package with rest of Team, minimizing the errors and forecasting financial risks based on collected Data.
PRVA TVUnderstudy
Sep. 2010 - Dec. 2012SerbiaYoung,enthusiastic & motivated by Film Industry enrolled as Actor Understudy, participating in Projects :
* Serbia Got Talent & “ I love Serbia ” TV Quiz (Ja volim Srbiju). Being Part of Vast Projects in period of time guided my capability in Social Communication Skills & Interpersonal Soft Skills which will be practiced late in Tour Guide position.
Hotel Palace I Park I Slavia Lux I Prag I Majestic I Le Petite Piaf I T.A. Fudex I Mladost-T.Senior Student Internship
Oct. 2006 - Apr. 2010Belgrade, SerbiaFront Desk Assistant,Reservation Systems Assistant, Guest Relation Observer, Event Assistant Manager, Marketing & Sales Department Assistant, Bartender periodically, Seasonal Tour Representative Agent, Destination Officer, Tour Lead & Travel Coordinator Apprentice.
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