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Work Background
Life Changing Support LLCOffice Manager
Oct. 2023 - Jul. 2024Houston, Texas, United StatesI managed and operated a one-person office for a medical supply company in Houston, Texas. My responsibilities included all aspects of mail processing, such as scanning, filing, bank deposits, and shipping and receiving merchandise. Key achievements included: - Developing and implementing a document control system that improved accuracy and ensured regulation compliance.
- Creating a system to streamline office tasks, which resulted in a reduced administrative workload.
- Answering and managing incoming calls, providing accurate and timely information to callers.
- Organizing and managing multiple calendars, prioritizing and responding to emails, and scheduling meetings.
- Tracking, monitoring, and promptly following up on all customer inquiries.
- Editing and formatting documents and presentations for accuracy, clarity, and consistency.
- Handling confidential information with discretion and tact, ensuring the privacy and security of sensitive documents.
- Providing administrative support to the executive, including conducting research, preparing reports, and summarizing findings as needed.
Tokyo Gardens CateringExecutive Administrative Assistant
Jul. 2023 - Aug. 2023Houston, Texas, United States
Exquisite Catering CuisineExecutive Personal Assistant
Feb. 2022 - Jul. 2023Patchogue, New York, United StatesProvided extensive administrative support to executive management in leading all aspects of catering business operations. Conduct research and prepare reports, presentations, and other materials as required. Manage all scheduling aspects for an off-premise catering service to ensure smooth coordination of events and satisfied clients. Assist in planning and executing off-premise catering events. Facilitate production of food for off-premise catering events including coordinating with the culinary team, food production, and delivery.
● Increased engagement and brand awareness by creating engaging and informative monthly newsletter content for website and email distribution.
● Acted as the main point of contact for barter/rental companies, and venues, facilitating effective communication and strengthening business relationships with third-party entities.
● Oversaw an online web store and managed weekly meal program titled Exquisite Healthy Eats, leading to increased sales and revenue. I am also responsible for creating our monthly newsletter for our website and email blast. I am the liaison with our barter company, rental company, venues, as well as first contact for clients. We also have an online webstore and a weekly delivered meal program called Exquisite Healthy Eats.
Collins AerospaceCustomer Service Representative
May. 2021 - Dec. 2021Bohemia, New York, United StatesSteer the full spectrum of duties associated with customer services management by handling inbound/outbound customer calls and emails in timely and professional manner. Provided accurate information to customers regarding product availability, pricing, and lead times. Perform accurate and timely data entry for all incoming RMA’s, resulting in improved tracking and management of customer requests. Labeled units and prepare RMA folders for efficient tracking, leading to faster processing and turnaround times. Monitored daily incoming/outgoing units and communicate with customers promptly regarding shipment dates, resulting in improved customer satisfaction.
● Maintained status of RMA items on the B/E portal, leading to better tracking and management of customer requests.
● Allocated resources strategically to support burndown and incoming items, resulting in more efficient use of company resources and faster turnaround times.
● Delivered products within defined timelines without any delays by ensuring daily preparation of items for shipping and maintenance of RMA reports in ERP system.
● Prioritized dollar values and quantity of part numbers for rebuild to expedite burn down while managing inventory of priority items to ensure availability, which reduces the overall processing time.
BLISS HAMMOCKS, INC.Customer Service Support Manager
Jan. 2013 - Oct. 2020Hauppauge, New York, United StatesDeveloped and implemented customer service policies and procedures to ensure consistency and quality across all channels. Managed customer service operations including order placement, shipment creation, tracking, and resolution of lost shipments. Collaborate with account managers and manage the Barter Account system to ensure smooth flow of operations. Assist with troubleshooting and fixing computer issues by employing technical skills. Supported in collection of outstanding payments and obtained proof of delivery for outstanding payments.
● Enhanced personal and team performance by providing strategic vison and leadership to staff members.
● Oversaw website order portals for major accounts such as Wal-Mart, Macy's Backstage, Sierra Trading, QVC, Zulily, and CVS.
● Contributed to all aspects of the Bliss Hammocks business, demonstrating the ability to adapt to changing demands.
● Attained utmost client satisfaction by resolving customer complaints and offering alternative solutions for buyer’s remorse, such as replacement or repair parts.
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