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Work Background
Ajuda ConsultingOperations Consultant
Nov. 2023Houston, Texas, United States · RemoteAs a Holistic Operations Consultant at Ajuda Consulting, I bring a comprehensive, hands-on approach to solving the operational challenges of Main Street businesses. My role is to act as a strategic partner, providing tailored solutions that streamline operations, enhance efficiency, and improve overall business resilience. By leveraging my extensive experience and passion for community-building, I help businesses overcome obstacles and achieve sustainable growth. Holistic Operations Consulting: Analyze business operations to identify inefficiencies and areas for improvement. Develop and implement robust strategies that align with the company’s long-term goals. Engage in deep, meaningful interactions with clients to understand their unique challenges and aspirations, fostering a collaborative environment to spur growth. Operational Optimization: Offer guidance on technology solutions, inventory management, cash flow enhancement, and employee processes to ensure smooth daily operations Fractional Management: Step in to temporarily manage operational roles, providing expertise and relief to business owners. Project Management: Lead projects from conception through execution, ensuring that all aspects of the project align with the business’s strategic objectives.
Marfa Chamber Of CommercePresident of the Board of Directors
Jan. 2010 - Dec. 2012Marfa, Texas, United States · On-siteAs the President of the Chamber, spearheaded initiatives to organize local events and enhance tourism in Marfa. A significant contribution involved the creation of roadside advertising that continues to draw visitors to the area. Strategic allocation of funds supported local organizations hosting events and promoted businesses within the community. Tourism Impact:
Developed and implemented an innovative tourism tracking system, affixing stickers to $1 coins and tracking their circulation through local businesses for a month. The analysis revealed that each of the 1000 coins introduced into circulation had been spent five times, providing valuable data to emphasize the impact of tourism on the local economy and underline the crucial role it plays in sustaining small communities. These coins now serve as a lasting physical reminder of the economic significance of tourism.
TUMBLEWEED LAUNDRY LLCFounder, Managing Co-Owner
Nov. 2006Marfa, Texas, United States · On-siteTumbleweed Laundry was founded in 2006 to serve the needs of 2000 people living in a small town 200 miles from a major city. Tumbleweed's mission included providing the essential need of laundry services while fostering social connections through an integrated coffee shop. The business grew over seventeen years to include a network of three shops, employing 300 individuals and demonstrating resilience through various economic downturns. This initiative also involved transforming neglected properties into profitable real estate investments, strategically revitalizing a small hospital, an abandoned gas station, and a car wash into warm welcoming spaces. Start-Up
Built on a $20k investment, the business approach was proactive and community-centric, reflecting a commitment to responsive solutions for community needs. The business generated approximately $20K in weekly revenue and required keen financial and strategic skills to launch, grow, and maintain a business under incessant challenges and changing local pressures. This journey underscores not only entrepreneurial success but also a profound commitment to community building and sustainable growth. Strategic Vision:
Transformed neglected properties into vibrant community spaces, attracting 60k customers. The combination of a laundromat and coffee shop provided essential services while fostering joy and meaningful connections within the community. Employee Development:
Facilitated meaningful employment opportunities with a focus on skill development. Guided a diverse workforce, promoting collaboration and providing comprehensive support. Employees not only acquired valuable skills but also developed lasting relationships, attributing their satisfaction and growth to the supportive work environment. Resilience:
Managed daily operations with resilience, crafting performance indicators to drive strategic decisions. Implemented efficient processes and integrated a comprehensive tech stack to optimize operations.
Sum Of All PartsDirector of Operations
Jul. 2002 - Aug. 2006Austin, Texas, United States · On-siteEmbarked on a journey with a modest $750 investment in a cardboard box filled with 1964 Honda Dream motorcycle parts to build a leading online supplier of motorcycle parts and accessories. SOAP swiftly emerged as a leading online supplier, boasting an impressive $2 million in Annual Recurring Revenue (ARR). Recognizing the limitations of traditional dealership models, SOAP strategically leveraged quality used parts, nurtured strong supplier relationships, and implemented precise inventory management practices, surpassing traditional dealer markets in both speed and cost-effectiveness. PROFESSIONAL EXPERIENCE Co-Owner, Director of Operations (cont.) >> Impacts Lean Inventory Cycle: Created advanced sales prediction models and data analytics to maintain a lean inventory cycle of 4 days, ensuring efficient stock management. Operational Efficiency: Developed a SQL-based Customer Relationship Management (CRM) system to track inventory and update customer orders seamlessly, enhancing overall operational efficiency. E-commerce: Automated the daily listing of 500 unique items on multiple online platforms which streamlined operations and significantly expanded SOAP's online presentation.
KLACustomer Support Engineer
Oct. 2001 - Aug. 2003Austin, Texas, United StatesReporting directly to the Regional Field Service Manager, assumed responsibility for meticulous preventative maintenance, precise calibration, and proficient troubleshooting and repair of electronic, pneumatic, robotic, and optical systems within semiconductor wafer inspection equipment. Specialization involved servicing KLA-Tencor equipment and was focused across the Statistical Process Control divisions of semiconductor fabs at leading companies such as AMD, TI, and Samsung
KLAFinal Test Technician
Sep. 1999 - Oct. 2001Milpitas, California, United StatesReporting to the Final Test Manufacturing Manager, helped spearhead the final assembly, initial calibration, troubleshooting,
final testing, and customer preparation of the KLA-Tencor 21xx wafer inspection system. Working in collaboration with
partners, rigorous adherence to performance specifications was ensured before customer delivery. Demonstrated expertise
in diagnosing and rectifying issues across multifaceted systems, crucial for uninterrupted operations in semiconductor
fabrication processes. Additionally, advanced troubleshooting procedures were conducted on intricate equipment
subsystems, showcasing adeptness in resolving complex technical issues. Furthermore, played a pivotal role in documenting
troubleshooting processes, facilitating the initial ISO 9001 certification of KLA-Tencor.
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