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Work Background
New U Life Product Owner
Apr. 2021Lehi, Utah, United StatesCollaborate closely with stakeholders, including business leaders, customers, and cross-functional development teams, to define product vision, strategy, and roadmaps for receiving and generating secure payments using Agile and Scrum frameworks. Consistently improved software with two-week value increment deliveries. Led the design and development of cutting-edge commission payout software which has saved corporate more than $3.2 million in bank transfer fees, and has directly increased customer respend by 15%. Continuously support company growth by spearheading the launch of new markets including Mainland China (2021), Japan NFR (2021), South Korea (2023), Hong Kong Cross-Market (2023), and Thailand (2024). Combined, these markets now account for 45% of total sales. Consistently analyze product metrics, including user engagement, conversion rates, and customer feedback, to identify areas for improvement and inform product roadmap decisions. Example: Reducing checkout clicks in the shopping cart which increased purchase attempts by 8% globally.
InfoTrax SystemsProject Manager Team Lead
Oct. 2019 - Mar. 2021Orem, UtahMentored and led a team of up to 5 project manager direct reports. Streamlined internal business analyst processes saving the cross-functional team $160K annually. Managed resource planning and project management bandwidth; 95% on-time project completion across 13 clients. Creative problem solving for both internal and client obstacles; for example, I proposed and implemented the merging of two internal teams saving the company $250K annually and fostered quicker project turn around times for clients. Frequent meetings with client leadership at all levels of each organization regarding software customizations and business planning.
InfoTrax SystemsProject Manager
Jan. 2018 - Oct. 2019Orem, UTCollaborate with business partners both internally and externally in order to ascertain requirements and complete projects in a timely manner. My personal projects had a 90% on-time delivery rate. Write project charters, testing instructions, and proprietary internal documentation - my charters proved to have a 50% reduction in reworks. Conduct user testing to ensure quality of completed projects. Manage, prioritize, and complete more than 30 projects at any given time across 13 clients.
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