Renovo Home PartnersNetwork Manager
Aug. 2022 - Jul. 2024-I am an integral senior member of the IT Operations team, I oversee the management and support of networks, cloud infrastructures, and systems.
-Administer operational technologies, encompassing network monitoring, Endpoint Detection and Response (EDR), backups, and disaster recovery (DR) procedures.
-Implement remediation activities, addressing security audit findings and aligning with industry best practice standards.
-Lead projects of diverse scale within the realm of IT operations and infrastructure.
-Configure and install WAN hardware, LAN equipment, and wireless solutions to ensure seamless connectivity.
-Continued role in transformation and consolidation of email environments from on-premises to Office 365, encompassing spam filtering and multi-factor authentication (2FA) implementation.
-Manage a complex Active Directory / Azure AD environment, ensuring optimal functionality and security.
-I collaborate with Internet Service Providers (ISPs) to guarantee uptime and meet performance requirements, optimizing network performance.
-Continuously deliver prompt, accurate estimates for potential project work, fostering efficient planning and execution.
-Owner of network and infrastructure related issues, particularly when local support cannot resolve them, ensuring swift resolution by leveraging broad expertise.
-Contribute to departmental budget management, including forecasting to align resources effectively.
-Thoroughly administer and support assigned systems, providing comprehensive documentation, cross-training, capacity management, and future-state recommendations.
-Spearhead change management and incident management programs, enhancing operational efficiency and reliability.
-Foster knowledge sharing and exchange of best practices with assigned teams, thereby fortifying the overall network's quality and reliability.