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Work Background
iRhythm Technologies, Inc.Senior Director Agile Transformation and Product Management Operations
Mar. 2024Inspire product teams working on both current and future generations of our medical sensing products. Implementing Agile ways of working with both physical and software medical device teams enabling the rapid delivery of innovative new products to the patients and providers who need them. Lead the Product Management transformation as we partner and work cross-functionally with R&D, Regulatory and Quality teams. Bringing operational discipline to sustaining our current product portfolio as well as accelerating the launch of new features and product categories.
LifeScanDirector of Digital Product Delivery and Operations
Feb. 2020 - Mar. 2024Malvern, PALead a Product Delivery organization consisting of 7 project managers, scrum masters, technical writers and business analysts responsible for the support of all new product and maintenance projects for the digital portfolio. Established the use of consistent tools for tracking, monitoring and reporting across the portfolio to address issues with staffing, quality and compliance and to provide consistent governance and visibility to senior global leadership. Spearheaded an enterprise wide embrace of agile principals spanning governance to finance to execution and a move from project to product thinking in the organization, incorporating principles of SAFe, Agile, SCRUM to organize product teams, implement release train concepts, product to project funding models and governance frameworks. A champion for proper product team roles, agile coaches, workflow changes and new tools to enable this transformation and a contributor to the QMS to enable maximum responsiveness to market needs. Forecast and capacity planned for Digital R&D with resource counts up to 250 people, with annual spend to $40M and year over year budget variance of less than 5% over the past 5 years.
Partner with R&D supplier resource management to support strategic staing needs of the business and Finance for monthly accounting, financial reviews, and reconciliations of supplier invoicing. Established an improved process for accurate alignment with planned spend that is the basis for an ongoing collaboration. Responsible for digital labeling team managing all digital products (SaMD) for 30 locales across the globe. In collaboration with the Regulatory Aairs team, insure global regulatory compliance of product Artwork generation,translations, fit testing, and development of instructions for use. Optimized processes, resulting in a 20% reduction in cost per piece and a 60% reduction in production time. Was also responsible for package labeling for a new product introduction still in development.
LifeScanSr. Manager, Digital R&D
Oct. 2018 - Feb. 2020Malvern, PAIn this role, I function as counterpart to the Director of Digital Product Development, R&D and Architecture to ensure the development of the strategic roadmap. Responsibilities include planning and prioritization of new products, system enhancements; change and release management; maintenance management. As a department leader, I ensure that team members (including temporary staff) are trained and comply with the appropriate regulatory guidelines, and conduct their work according to LifeScan Quality Management System and to ensure people development and career planning, coaching, performance monitoring and appraisal of full time resources. I have primary responsibility for resource management to ensure that appropriate resources are planned and assigned to Operations and New Product Development Projects to meet the support and strategic needs of the business, including high level project requirements assessment and estimation of resources to accomplish activities; projecting and assigning resources for project activities and assurance of availability and maximum utilization. Responsible for assurance that investments align with strategy and assignment of resources to assist in the development of business cases. Budget management of $30m in annual development spend involves periodic forecasting activities, on-going expense management and project cost tracking and capital recovery process as appropriate. As necessary, provide assistance with capital expenditure proposals and cost estimates for projects.
Responsible for fulfilling the role of Supplier Relationship Manager for the department, which involves managing vendor relationships of business critical suppliers and includes negotiation and selection activities, procurement approval and contract management.
Digital Solutions, R&D at Johnson & Johnson Diabetes SolutionsSr. Program Manager, Digital Services
Jul. 2015 - Oct. 2018Greater Philadelphia AreaSr. Manager, Digital Services, R&D Digital Solutions reporting to the SR. Director of Digital Solutions R&D
Johnson & Johnson Health and Wellness Solutions, Inc.Project Lead
Jan. 2015 - Jul. 2015RaritanJ&J Health and Wellness Solutions, Product Management January 2015 - Present
Consultant – Business Partner/Product Manager champion for digital innovation, leading a collaborative cross functional team to deliver a mobile solution, leveraging internal innovation capabilities and external innovation partners, to fulfill a white space opportunity. The successful delivery of the one year, $1M project has included the assimilation of key consumer insights into the architecture of the platform, agile design and development of the app, content development, and the development of proprietary algorithms for a patent pending learning engine for the platform while ensuring that all critical areas of clinical, regulatory, quality, technical and commercial were assessed.
Johnson & JohnsonProject Management Consultant for New Business Models and Open Innovation
Jan. 2013 - Dec. 2014Skillman, NJConsultant – Project Manager/Business Analyst on Upstream Innovation team assisting the project lead with the translation of global market insights into a viable model of new digital solutions for a new commercial platform for Johnson and Johnson Consumer Products. The year long, $700K effort included early insight generation, identification of opportunities and synergies in consumer needs and J&J solution capabilities, feasibility and business case development, making fact based recommendations to the Research and Development Leadership Team for funding, while coordinating cross functionally with clinical, regulatory, quality, development, information technology and commercial functions for concept ideation and solution development to ensure balance of internal and external focus while leveraging best practices in Consumer and R&D and J&J overall.
Wellness And PreventionQuality, Regulatory and Compliance Consultant
Jan. 2011 - Mar. 2013Generalist, consultant for Quality, Regulatory and Compliance at Wellness & Prevention, a Johnson and Johnson family of companies including Health Media & Human Performance Institute. Consultant for Quality, Regulatory and Compliance, responsible for development of franchise policy and standard operating procedures, implementation and oversight of franchise compliance administration and training, administration of copy clearance library and facilitation of copy clearance committee reviews of publicly facing materials and related activities to ensure accuracy and compliance with established regulatory, medical, legal and marketing standards. In this role I also assist the Director of QRC by representing the greater team on various implementation projects as well as supporting QRC best practices within the franchise
BNY MellonManager of Business Analysis, Strategic Platform Development
Jun. 2009 - Apr. 2011Manager of Business Analysis for an investment management platform utilized by financial advisors at major investment management firms. Lead a team of 5 people perfoming requirements analysis, guiding the solutions for operational and functional efficiency with an eye toward strategic vision of the platform and sponsor goals. All strategic development initiatives fall under my area of responsibility to oversee the requirement gathering, documentation and implementation phases of the project lifecycle. I also perform admistrative management duties for the team such as reviews, interviewing resources, mentoring and other human resource activities.
ADVISORportSenior Business Analyst
Jun. 2009 - Mar. 2010Senior Business Analyst – Primary Analyst for the largest sponsor serviced by Pershing Managed Account Solutions Investments. Successfully implement an average of $250,000 in platform enhancements quarterly on behalf of this client. Past initiatives include the integration of the separate portfolio analysis and proposal tools into a single tool and new workflows to support Representative as Manager functionality.
PNC Financial Services GroupSr Business Analyst
Jun. 2009 - Mar. 2010Company aquired by BNY Mellon
BusinessEdge SolutionsSenior Consultant
Dec. 2008 - Jun. 2009Agile Specialist within Life Sciences Practice. Engagement to create a global portal for Merck. Serving as backlog owner for Global Communications and Procure to Pay business areas. Also primary liason for 3 onshore and 1 offshore team for development of pilot release.
EMCSenior Business Consultant
Dec. 2008 - Jun. 2009See Business Edge Consulting
LifeScanProject Manager
Feb. 2008 - Nov. 2008Lead engineering team to successfully deliver a new Johnson & Johnson 510(k) cleared medical device (InTouch-Diabetes), a diabetes management solution, within a J&J start-up care management company. In this role I provided instrumental guidance on the best practices for delivery of a 510(k) compliant device within an agile environment. Responsibilities also included significant C-Level interaction, development of a framework for compliant product development requirements, lifecycle processes and documentation as well as cross functional collaboration between user experience, engineering, and quality to ultimately deliver a market ready product within a year of project kickoff.
AETEA Information TechnologyProject Management Consultant
Feb. 2008 - Nov. 2008
SymCare Personalized Health SolutionsProject Manager
Feb. 2008 - Oct. 2008R&D Subsidiary of LifeScan, Inc.
GMAC BankSr. Business Analyst
Aug. 2005 - Feb. 2008Senior Business Analyst for a project within the Business Lending Department at GMAC Residential. The enterprise project to design and build an Underwriting workflow application uses Use Cases and UML to document requirements, Agile/Iterative Development using SCRUM Project Management methodology. Responsibilities include requirements gathering, workflow analysis, integration analysis and process documentation.
GMACSr Business Analyst
Jan. 2005 - Feb. 2008Senior Business Analyst – • Lead Analyst/SCRUM Master in the Construction Lending department performed requirements gathering, workflow analysis, process re-engineering, documentation and system design. Designed and built a SharePoint site used by the operations group to store, track, manage, and report on critical business data, which included extensive customization and use of web parts. Documented and trained associates on the new process and the tools necessary to do their jobs. • Lead Analyst on SCRUM team within Business Lending department that successfully delivered an Underwriting Workflow application and an Audit Workflow application. The team defined, designed, developed, tested, and implemented two separate workflow applications which manage the state of a loan based on data values/images and move loans to appropriate work queues.
GMAC-RescapSr Business Analyst
Jan. 2005 - Dec. 2008
Delaware InvestmentsProject Manager
Jan. 2004 - Dec. 2005Strategic planning, Portfolio and Program Management, Financial and Resource Management, Scheduling, Cross Functional Leadership
Lincoln FinancialProject Manager
Jan. 2004 - Dec. 2005
SEI InvestmentsConsultant
Jun. 2003 - Sep. 2003•Senior Analyst/Consultant for an engagement to stabilize the statement product offering by providing analysis and process redesign of Account Group Installations, Logo and Intermediary Changes, and Improvement of Statement Rerun Processing.
City of PhiladelphiaSr Business Analyst/Consultant
Jan. 2003 - Dec. 2004Senior Analyst for an engagement to enhance the existing Preliminary Arraignment Reporting System (PARS) for the City of Philadelphia. The mission critical system was developed to expedite the arrest and arraignment process and help maintain prison populations within established guidelines. The system automates and integrates the arrest and arraignment activities of the Police, District Attorney, Courts and Public Defender in a workflow unique to Philadelphia. This engagement added Pretrial Services and Warrant and Affidavit workflows to the existing system.
City of PhiladelphiaSr Business Analyst/Consultant
Jan. 2003 - Dec. 2004City of Philadelphia - Warrants and Gun Checks Gap Analysis and solution proposal for the State of Pennsylvania. The Commonwealth of Pennsylvania engagement to investigate identified gaps and proposed workable alternative solutions to address those identified gaps. The engagement included; 1) Determine if the concerns were valid 2) Determine the options for entry of Bench Warrant information issued in the FJD into the State’s Commonwealth Law Enforcement Assistance Network (CLEAN) System. 3) Assess the impact of the AOPC’s Common Pleas Criminal Case Management System on the processing of warrants. 4) Conduct fact-finding sessions for process and data requirements 5) Perform analysis to identify gaps in the process and impediments to creating the full data record needed for CLEAN 6) Identify feasible alternatives and develop a conceptual design for each 7) Perform an impact analysis of each alternative for City personnel 8) Prepare and present findings
CiberConsultant
Jan. 2002 - Dec. 2005Project Manager/Senior Analyst for engagements in Manufacturing, State and Municipal Government, and Financial. Two of the engagements for which I was recognized for outstanding performance were:
•PM/Sr.BA for the City of Philadelphia project to enhance the existing Preliminary Arraignment Reporting System (PARS). The mission critical system expedited the arrest and arraignment process and helped maintain prison populations within established guidelines. The system automates and integrates the arrest and arraignment activities of the Police, District Attorney, Courts and Public Defender in a workflow unique to Philadelphia. This engagement added Pretrial Services and Warrant and Affidavit workflows to the existing system. •PM for an international chemical manufacturer managing a project to web enable a previously developed client server global product database containing critical technical and commercial information for use by regulatory, technical, and quality assurance users.
TelerxAnalyst/PM
Jan. 1999 - Dec. 2003Project Manager/Business Analyst/IT liaison to client services team responsible for all phases of development for new projects and enhancements outsourced by parent pharmaceutical company, Merck & Co. to this wholly owned marketing subsidiary. Responsible for: • Managed lifecycle of custom development for all projects in support of core business objectives for Divisions including Consumer Marketing, Customer Fulfillment, Research Labs, Medco, and Continuing Medical Education amounting to approximately $3M annually in billable development. • Managed team of 20 developers, 2 additional business analysts, help desk analysts, and quality assurance analysts.
• Developed solution architecture and high-level system process flows for applications including Clinical Trials, Customer fulfillment applications, Direct to Consumer Marketing applications, and Telesales.
• Assured compliance with regulations of 21 CFR Part 11 where required.
Rosenbluth InternationalAnalyst/PM
Jan. 1992 - Dec. 1999CRS Development 1997 - 2000
Project Manager responsible for all phases of software development lifecycle for an innovative graphical user interface, UPSTREAM, a proprietary Point of Sale product developed by RIA in collaboration with United Airlines for users on the Apollo and Galileo reservation systems. With an annual budget of over $2 million and a staff of 40, this software product was successfully implemented into production on nearly 300 user stations across the United States. As an expert user on their existing CRS, I also collaborated with United Airlines on the development of their Viewpoint offering. POS Product Analyst/Subject Matter Expert provided requirements, technical specifications, data modeling and testing for UPSTREAM. Travel Management regional office, Owens Illinois 1992 -1997
Team/Technical Leader/Leader in Learning supported all personnel, hardware, and software aspects for onsite corporate travel management office, performing hiring and firing functions, software installations, hardware maintenance. In this combined role, I performed quality assurance call monitoring, PNR checks, daily feedback and support of associates. Completed monthly quality reports and coordinated with account leader for development of programs to increase associates skill and motivation. Identified and provided recurrent and new associate training. In this role I restructured ticketing procedures, wrote and modified scripts and streamlined fedex procedures. As a technical leader and leader in learning I was also asked to consult onsite for other business units to perform business process reviews and ‘rescue’ accounts utilizing business and technical expertise.
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