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Work Background
Director of IT
California Fair Plan AssnDirector of IT
Apr. 2000 - Aug. 2024Greater Los Angeles AreaLead cross functional IT team in successful implementation of AWS Cloud technologies and transformation project to SaaS based Insurance Management systems resulting in 40% reduction in IT budget costs. Implemented technology transformation strategy to increase efficiencies, improve security and effectiveness. Designed and managed the migration of on-prem sandbox environment to the AWS Cloud (20+ Servers). Responsible for Cybersecurity Initiative and program development, implemented CIS framework. Architect and implemented AWS Disaster Recovery solution which reduced expenditures by 25% Establish and execute IT team and individual goals, training and professional development. Oversee change management process for applications, security and infrastructure objectives. Manage IT Audit/Assurance: Compliance program support (CCPA/CPRA) Oversee Infrastructure management, monitoring and operations. Develop and maintain Infrastructure, Security and Service desk SLA’s and process improvement. VoIP Management: Mitel Cloud, Enterprise Contact Center, IVR and call recording. Infrastructure Management: Cloud, IaaS, SaaS, Citrix VDI, VMware, SAN, Windows Servers, and SD WAN Cyber Security Management: Vulnerability scanning/remediation, PEN testing, IPS, WAF, AI Autonomous Response System, Security awareness and patch management programs. Key Competencies: Private / Public Cloud Infrastructure Management IT Budgeting / Vendor Management IT Team Leadership and Development Business Continuity / Disaster Recovery Cyber Security Initiatives and Infrastructure Business Process Analysis / Improvement Business Analysis / Integration IT Strategic Planning Business / IT Operations Technology Solutions
Network Analyst
TransamericaNetwork Analyst
Feb. 1999 - Mar. 2000Provide technical support for 3000+ users, multiple business units: Financial, Life, and Actuarial divisions Maintain and support Development team utilizing PeopleSoft software. Developed and implemented inventory control, deliveries, and asset management policies Windows Active Directory and Novell Netware Administration and support. Implement various technology projects: Ethernet migration, XP rollout, VPN and application rollouts.
Network Technician
OnLine Connecting PointNetwork Technician
Apr. 1998 - Feb. 1999PC and MAC Support for Kaiser Permanente and Warner Brothers service contracts. Server installations, support, hardware emergency repairs. (4-hr response SLA) for all clients Windows and Novell Networking setup and support. Project based work: hardware refresh and upgrades, O.S. and MS Office software updates. Technical consultant to sales team for existing and potential clients.

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IT Support & Infrastructure Services
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