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Work Background
QuinceHead of Sales, Corporate Gifting (B2B)
Mar. 2024New York City Metropolitan Area
hermèsManaging Director at Hermes of Paris
Jan. 2022 - Mar. 2024Short Hills, New Jersey, United States
Tiffany & Co.Northeast Market Manager- Business Sales
Jan. 2018 - Dec. 2021Greater New York City AreaAchieved sales and profitability goals, understood purchasing behaviors to drive client development & loyalty, devised strategies for client retention, and maximized market potential while leading and developing a strategic sales team. Focused on Fortune 500 and C-level decision makers amongst various industries such as financial, technology, pharmaceutical, and real estate. Attained full year 2021 plan by the end of Q3. Since 2017, the Northeast has grown 27%. Innovative in driving consistent sales results by coaching individual and territory performance, championing a strategic client focus and loyalty to exceed expectations, staying abreast of market trends, key client acquisition and delivering ROI. Co-Facilitated training of InsideView and Einstein Analytics for Salesforce, to the sales organization which has increased productivity for identifying companies, industries, and target areas of growth for their territory. Devised a Key Account Loyalty program by utilizing Salesforce and worked with internal resources and partners throughout organization to outline benefits and resources for top tier clients. Influential in go to market strategies client acquisition campaigns Increased the average unit retail (AUR) within Business Sales. This was completed utilizing our Salesforce CRM, gathering and analyzing data, and presenting results to our leadership and the organization. The result was a laser focus on lead generation, territory strategies, and company alignment while driving productivity and higher AUR. Actively lead task groups surrounding customer segment growth, employee internal celebration and recognition, Salesforce.com (Einstein), and Insideview.
Tiffany & Co.Director Of Retail Sales
Aug. 2014 - Jan. 2018Greater New York City AreaManaged the three highest sales in Riverside’s 20-year history ($500K, $320K, $309K) as well as drove the over $100K price strata to a 116% increase. Increased fine jewelry in the price strata of $10K+ and by taking a deep dive into inventory reporting, customer trends and product placement. The result was a 33% increase in this collection. Laser focus on clientele, talent management, and sales skills training which led to a 11% increase in our average dollar per transaction, a 17% increase in conversion, and 5% in customer loyalty over 2014. Increased our Customer Experience Index with proven growth and data capture over prior years.
Consistently focused on four major areas of the business: Client Development & CRM, Strategic Partnerships, Operations Processes and Merchandising, and Growth and Development of the team. One of twenty individuals, within North America, chosen to develop and execute in conjunction with Salesforce.com, an ultra-high net worth management client development project for North America.
Tiffany & Co.Sales Manager
Jul. 2013 - Aug. 2014Greater New York City AreaChosen by the Regional Vice President for this role to take a deep dive and develop the sales professionals at Short Hills. Within the first six months performance and talent was strongly modified and plan attainment was achieved. Drove the first $1M sale in Short Hills and increased the presence of store representation and ROI at Blue Book and Masterpieces. Led all in store events which included high jewelry, partnerships with PR/Elle magazine, and charitable Breakfast at Tiffany and cocktail events.
Tiffany & Co.Business Development Manager- Business Sales
Oct. 2007 - Jul. 2013Greater New York City AreaPromoted from Assistant Manager to Manager in 2009. Created and led a $20M sales plan driven by a newly formed team of Inside Sales Executives. Created key performance indicators, incentives/compensation, conducted regular coaching and performance conversations, and account management and strategy for Inside Sales Team. Instrumental in the implementation of Salesforce.com from the previously used Sales Logix CRM database. Devised and executed a CRM/client development partnership between Business Sales and the New York personal shopping team by utilizing both Salesforce and Engage, extensive training, and partnership on team selling in order to increase revenue. Appointed to a special project to analyze and manage our Canadian Business Sales team which included training, incentives, and CRM creation and reporting. Devised a quarterly points system based on performance for all national awards for Business Sales
Tiffany & Co.Business Sales- Central Market Sales Coordinator
Jul. 2005 - Sep. 2007Chicago, IL Responsible for open territories which finished 52% over prior year and 16% over plan as well as supported nine Account Managers in seven states and seven retail locations. Responsible for ongoing prospecting campaigns, new hire training, trade shows, Meetings & Event coordination, and proposal decks for clients. Partnered with Account Managers for major account programs such as State Farm Replacement, Merchandise Mart, AT&T, Chicago Bears, and LaSalle Bank Chicago Marathon. Tiffany for Business liaison for seven Retail Store locations where responsibilities include: training, order fulfillment, sales incentives, and enhancing the client experience and development.
Tiffany & Co.Retail Operations
Aug. 2001 - Jul. 2005Chicago, ILTime in this position was in multiple tiers: Administration, Customer Service & Merchandising Coordinator. I had the privilege of being awarded Winner Circle two years in a row during my tenure.
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