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Work Background
Staffing Industry AnalystsCustomer Success Associate
Jun. 2022- Responding to emails/phone calls related to membership questions
- Website overview for new and existing members
- Processing conference registrations
- Setting up members with login credentials
- Onsite conference presence
Noom Inc.User Trust and Safety Specialist
Jan. 2020 - May. 2022Stone Mountain, Georgia, United States- Contributed to optimizing key operational functions and processes that contributed to the day to day operations of a tech product
- Provide STING case management & coach support
- Provide support and guidance to the coaching team for highly sensitive cases cases where program eligibility may be in question
- Manage a caseload of 25+ STING cases per week
- Support coaches and ensure efficient processing of STING cases
- Field Core Leader questions in the preSTING core Leader GS/GC channels during scheduled times
- Attend various supervisions for case review, discussion, and professional development
- Communicate and embody STING mission, clarifying scope, roles, and responsibilities throughout the STING process
- Contribute to lab projects
- Support the evolution of Guide dash
- Conduct STING protocol training
- Complete QA evaluations on STING channels
- Verify & update Guru content and other STING documentation & resources
Noom Inc.CVS Noombassador
Nov. 2019 - Mar. 2020Atlanta, Georgia- Works closely with the CVS Partner Implementation Manager and HQ on all things related to CVS HealthHUB stores
- Acts as a Noom brand ambassador in CVS HealthHUBs
- Energize and educate CVS employees regarding Noom
- Support CVS employees with introducing Noom to customers
- Answer general Noom-related questions while in stores
- Welcome and support CVS HealthHUB employees with Noom as they are hired
- Lead GroupMe chats for CVS care concierges in assigned stores
- Implement and monitor in-store experiments - Document and provide regular feedback about what is happening in regions stores
- Monitor traffic, customer interactions, signs and brochure placement, experiments, keep a pulse on in-store happenings
- Monitor storage of Noom materials in your assigned stores - Take regular inventory of marketing materials
- Point person for receiving swag/other shipments to your house, as needed - Acts as point of contact for assigned CVS locations within the project team
Noom Inc.Hub Ambassador
Aug. 2019 - Mar. 2020Atlanta, Georgia- Works closely with Coach Community Manager (CCM) and HQ on all things related to managing hub
- Help get the hubs up and running, including:
* determining sub-hubs that are needed
* creating map of hub members’ locations
* organizing hub logo and swag ideas
- Lead hub Slack channel
- Answer hub and event questions
- Help plan Tour de Noom events
- Assist HQ with set up, check-in, and check-out during events
- Provide resources for Tour de Noom and other hub events, such as maps, travel options, carpool coordination/assistance, things to do in the area, etc.
- Act as representative of both Noom and hub city
- Document what is happening in hub - track events and attendance, have a pulse on hub happenings, etc. - Welcome new hires into the hub as they join
- Point person for receiving swag/other shipments to my house as needed
- Store items such as selfie stick, name tags, camera, etc,
- Help organize regular Noom-sponsored and non-Noom-sponsored events
- Motivate coaches to participate in events
Noom Inc.Remote Goal Specialist
Nov. 2018 - Apr. 2021Atlanta, Georgia- Contributed to scaling a startup at hyper-growth stages
- Utilize resources for Users appropriately
- Understand and be familiar with the curriculum articles that users are receiving.
- Work within the appropriate prioritization/flow
- Familiar with and able to set a SMART goals
- Set the correct check in for the correct time (Custom check-in vs. General check-in) for one week out
- Utilize active listening, empathy, motivational interviewing and self-empowerment to guide User towards their path - Use appropriate tone of voice
- Able to answer questions about features of the app
- Communicate and troubleshoot tech issues
Work at homeFreelance Assistant
Mar. 2018 - Nov. 2018Greater Atlanta Area• Email Management
• Expense Management
• Client Outreach
• Research, content writing, and proofreading
• Travel Arranging
• Calendar Management
• Social Media Management
• Time Management
Primrose SchoolsPreschool Teacher
Sep. 2016 - Mar. 2018Sandy Springs, GA• Open classroom following environmental checklist, and following this checklist for all expected classroom duties throughout the day
• Following the Primrose lesson plan and schedule while providing meaningful learning experiences throughout the day
• Providing a positive and nurturing environment for children
• Communicating with parents
• Recording information in the digital program (Tadpoles) used and properly executing it throughout the school day
Silver ServicesAssistant
Aug. 2014 - Aug. 2016Sandy Springs, GA• Filing and Organizing
• Setting appointments
• Answering and directing phone calls
• Utilizing Microsoft Office Suite
• Retrieving and distributing mail
Dunwoody PrepAssistant Teacher
Nov. 2011 - May. 2015Dunwoody, GA• Assisting the lead teacher with planning ideas and activities for lesson plans
• Assist the lead teacher with distribution of healthy snacks
• Take lead teacher role when leader teacher is absent
• Changing diapers and assisting with potty training
• Engaging the children in afternoon activities (i.e. painting, playing with play-doh, enjoying time outside or in the gym, and sparking the imagination)
• Keeping a log of each child’s day (i.e. what they have for lunch, diaper changes or potty times, and activities that went on during the day)
• Conversing with parents, answering their questions, and discussing their child’s achievements and activities for the day
• Keeping anecdotal notes and writing summary statements to participate in two Parent/Teacher Conferences per school year
Ebenezer Weekday MinistriesKindergarten Assistant Teacher/Two Year Old Teacher
Aug. 2010 - Sep. 2011Florence, South Carolina Area• Assisted the lead teacher with daily activities and with the teaching of the A Beka Curriculum
• Responsible for making lesson plans
• Responsible for teaching the class when the lead teacher was absent
City of Newport NewsFacilitator
Aug. 2008 - Jan. 2010Newport News, VA• Assisted with arts and crafts and recreational activities
• Assisted with homework and distributing healthy snacks
• Responsible for lesson planning arts and crafts and recreational activities one week out of the month
• Responsible for collecting payments from parents and informing them of events happening at the centers and in town
South Aiken Baptist DaycareChild Caregiver
Aug. 2005 - Apr. 2008Aiken, SC• Assisted with distributing lunches, naptime, and introducing my planned lessons each day (3 and 4 yr olds)
• Assisted with distributing healthy snacks, homework, and planned activities (school age kids)
• Responsible for feeding, changing, helping with development, and reading (6weeks to 1 yr olds)
• Responsible for recording activities on charts to help communicate with each parent better (6 weeks to 1 yr olds)
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