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Work Background
Electrify America / Volkswagen Group of AmericaManager Enterprise Systems and Data Engineering
Jun. 2022 - Aug. 2023Reston, Virginia, United States- Led high impact program migrating all remaining on prem solutions to cloud SaaS solutions as well as optimizing all legacy SaaS solutions and business processes recognizing $2.4 million in annual opex and capex savings.
• Implemented data governance strategies, including data mapping and cleansing, to maintain accurate and consistent data throughout the ecosystem.
• Created net-new process and policy documents, increasing productivity by 200%.
• Designed and managed integrations between core platforms and external systems, including CRM, e-commerce platforms, third-party applications, and data warehouses, to ensure smooth data exchange and synchronization.
• Implemented data governance strategies, including data mapping, transformation, cleansing, and migration, to maintain accurate and consistent data throughout the ecosystem.
• Partnered with all business units and stakeholders to collect requirements, conduct fit/gap analysis, and design scalable application solutions that fulfill business objectives and adhere to industry best practices.
• Coach, mentor and motivate high-performing, cross-functional, distributed teams through servant leadership, fostering
collaboration, and driving successful execution of initiatives to achieve organizational goals and deliver outstanding results.
Stanley Black & Decker, Inc.Manager, Tehnical Support Americas
Dec. 2020 - Jun. 2022Fishers, Indiana, United States- Created standardized organizational job functions, processes, and metrics across The Americas Technical Support Organization
reducing hold times by 68%, abandoned calls by 31%, ticket resolution went from 3-5 days to 90% solved same day, and reduced
escalations to development teams by 80%.
- Fostered collaborative relationships with Product and Engineering teams to ensure open communication across functions enabling a more proactive approach to supporting our B2B and B2C Dealers and Installers.
- Responsible for all projects and programs within the Technical Support Organization including switching ticketing systems to Salesforce Service Cloud across all teams decreasing call times by 20%
Belden Inc.Technical Program Manager - Digital Transformation
Dec. 2018 - Dec. 2020Indinapolis, Indiana- Utilized extensive platform knowledge to assess and select a new enterprise tech stack utilizing both on prem and cloudsolutions inclusive of 5 platforms and the implementation of each across 6 businesses globally.
- Managed daily operational functions, including planning, analysis, $MM budgeting, global cross-functional leadership, and implementation partner and vendor management including contract negotiations.
-Orchestrated a $15 million program budget, realizing $500k in savings after optimizing duplicative resources across functions
- Took over direct project management of 2 failing global Sitecore (CMS) implementation projects working with cross functional teams as well as managing the integration of adjacent platforms being rolled out, and was able to bring the both projects in on time and 10% under budget
- Created and rolled out a standard support model as well as rolled out a standard SDLC framework for all platforms.
SharpenImplementation Program Manager
Jun. 2017 - Dec. 2018Indianapolis, Indiana, United States- Led up to 8 enterprise level software implementation projects designing, building, and testing of SaaS solutions as well as delivering best practice guidance optimizing user experience.
- Provided technical solution architecting during pre-sales process ensuring SaaS software solutions met customer
requirements and budgetary concerns to ensure a smooth launch
- Standardized requirements gathering process resulting in a reduction of reactive solution modification costs by 30% and worked closely with multiple product and engineering teams as part of the release team.
- Authored standardized job functions and training guides for both Implementation managers and implementation project managers to ensure process standardization for each function when they split.
Angie's ListAccount Manager
May. 2016 - Jun. 2017• Increased revenues while optimizing customer service by effectively managing all activities related to client services, including strategy development, product adoption, and contract negotiations.
• Grew contract revenues from generating $100 - $500 each year to $500-$1500 each year
• Achieved 150% to sales quota every month as well as receiving a sales and team award every month.
MOBI Wireless Management (Now Tangoe)Implementation Project Manager
Mar. 2013 - Apr. 2016• Partnered with up to eight enterprise clients reviewing technical and functional requirements in order to design, build, and test their solutions across multiple products.
• Provided pre-sales solution architecting and was the SME for the product.
• Served as the single point of contact for all newly assigned customers and acted as the technical expert for the software, it’s capabilities, and how it would fit in to their current enterprise technology stack.
• Standardized project management and implementation training and process to ensure scalability as the team grew.
• Collaborated with Finance, engineering and Operations Teams to train on the customer specific solution ensuring a smooth transition from implementation to customer launch.
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