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Work Background
Federal Protection, Inc.Technology Consultant
Aug. 2022 - Dec. 2022Joplin Metropolitan AreaPhysical Security, Alarms, Video, and Automation Technology Consultant for Commercial and Residential.
Dexter Distribution (Legacy Redneck Trailer Supplies)Vice President of Operations & Facility Management
Jan. 2019 - Dec. 2022Springfield, Missouri AreaVP Of Operations & Facility Management - Directed national operations for 20 branch locations & facility management for 30 plus facilities. B2B industrial trailer part and RV part sales, support, and warehousing and distribution to thousands of trailer and RV manufacturing and repair facilities nationwide and globally - >90% of Business. B2C industrial trailer part and RV part sales, support, and warehousing and distribution to thousands of individuals for trailer and RV needs nationwide - <10% of Business. Direct reports included 8 to 20 remote personnel with in-direct reports including 300 to 425 remote personnel. Coached and mentored numerous personnel external to operations. Operations responsibilities included safety, inventory control, supply chain functions to maintain warehouse inventory levels, logistics and distribution using internal and external commercial transportation, call center, inside sales, outside sales, business development, new product rollouts, curriculum development, and training, recruiting and onboarding, facility equipment, and site maintenance, negotiations in support of facilities, equipment, and alternative labor resources, and process and procedure development and oversight. Performed all branch job functions as backup support during the pandemic to assist in maintaining facility uptime during outbreaks that significantly impacted branches. The company was sold to a global corporation in 2021 that brought its own management team to integrate multiple companies into one distribution company.
IBMComplex Solution Executive
Jan. 2018 - Dec. 2019Springfield, Missouri AreaComplex Solutions Executive (CSE) - Responsible for C-Level relationships for Domestic and Global Corporations requiring Support as a Service (SaaS) Recruited by IBM to develop a business case to reimagine ATM support offerings in the United States due to IBM exit from the US in the late 1990s. Recruited by the Support as a Service (SaaS) segment to fulfill a critical Business Development position for industrial corporations that included Cisco, Apple, General Motors, Maytag, Lexmark, Veritas, and Kiosk Information Systems as part of a shortlist. Proven development, negotiation, and sales skills supporting customized, complex business solutions for technology services for OEM’s and Multi-Vendor clients. Service capabilities include field labor support, depot repair, remote technical support, and parts/logistics. Responsible for leadership, organization, problem-solving, and communication with internal sales engagement and delivery support teams while demonstrating a deep understanding of the client’s business, organization, culture, pain points, and compelling reasons to act. IBM continues to spin off legacy businesses after purchasing Redhat for $34B.
Wolf Pack Leadership LLCFounder/CEO
Jan. 2016Missouri, United States · HybridJay Patterson is a seasoned leader and a graduate of the school of hard knocks, Jay has navigated the high-pressure environments of US Navy Nuclear Submarines and challenging corporate landscapes. With a career spanning thousands of interactions as a speaker, coach, leader, and manager, Jay embodies the resilience and adaptability essential for today's dynamic workplaces.
Pateo EnterpriseFounder/CEO
Jan. 2016Springfield-Branson, Missouri AreaFounder, CEO, Public Speaker, Consultant, Coach, Mentor, Project Manager, Temporary Director, VP, C-Level, GM, M&A, Integrations: Small to mid-sized companies responsible for technical service delivery, part remanufacturing and repair, supply chain and logistics, curriculum and training, business development, sales support, sales, recruiting, and similar B2B functions. Small to mid-sized companies that provide local, regional, national, and global B2B services.
Support models include remote, limited travel, and road warrior. Support areas include B2B, B2C, service delivery, retail delivery, food services, hospitality services, industrial remanufacturing and repair, supply chain and logistics, curriculum development and training, business development, sales support, recruiting, finance & insurance, and service contracts to list a few areas along with operational functions.
Cennox (Legacy Bancsource)SVP Of Operations
Jan. 2000 - Dec. 2016Springfield, Missouri AreaVice President of Operations for >400 remote W2 and 1099 financial equipment service hubs supporting all 50 states B2B Financial Institution service delivery operations, supply chain, logistics, installations, training, technical support, business development, and sales support for >400 nationwide remote personnel, maintaining financial and counting equipment for >5,000 customers with same-day to 24-hour service-level agreements penalties of <1%. Direct reports included 10 to 30 personnel with in-direct reports including 300 to 500 personnel primarily W2 with limited 1099 support in lower revenue territories. Coached and mentored numerous personnel external to operations. Operations responsibilities included safety, inventory control, supply chain functions to maintain >400 warehouse inventory levels, logistics, and distribution using external commercial transportation, call center, inside sales, outside sales, business development, curriculum development, and training, recruiting and onboarding, facility equipment, and site maintenance, negotiations in support of facilities, equipment, leased and owned vehicles and alternative labor resources, and process and procedure development and oversight. Performed all job functions from running service calls, technical repair, support curriculum development and training, supply chain and logistics, inventory control, safety, business development, sales support, and service delivery operations at regional and national levels. The company was sold to an investment group in 2015 that brought in their own management team and was sold again in 2021 to a global corporation.
Diebold-Nixdorf (Legacy Diebold)Field Service Engineer & Tri-State Installation Manager
Jan. 1997 - Dec. 2000Sioux City, Iowa AreaTri-State Installation Manager and Customer Service Engineer Led Tri-State Installations prior to and during Y2K ATM upgrades for three states and owned all responsibilities associated with management, service, installation, training, and sales for 14 counties as a Customer Service Engineer. Equipment of responsibility includes current and antiquated automated electronic, electrical, and mechanical equipment. Project Manager for the rebranding of purchased Iowa and Nebraska banks that were merged into Wells Fargo Bank.
World-Wide Technology (Legacy Princeton Graphic Systems)Assistant Plan Manager Operations, Quality Assurance & Logistics Manager
Jan. 1997 - Dec. 1997Sioux City, Iowa AreaAssistant Plant Manager Operations, Quality Assurance, Safety, & Logistics Manager Responsible for all aspects of production with a monthly throughput of 2,000 monitors. Increased monitor throughput by 35% while reducing production personnel by 30% and inventory variance by 80%. Developed and implemented processes and procedures for Operations, Quality Assurance, Safety, and Logistics. The company moved operations to Ireland and Mexico.
US NavyDivision Officer - Chief Petty Officer - Electronics Technician - Submarines - MTS - Retired
Jan. 1980 - Dec. 1996Stationed At Worldwide Locations With Extended DeploymentsDivision Officer - Chief Petty Officer - Electronics Technician - Submarine Qualified - Master Training Specialist - Retired Leader, team player, follower for all aspects of nuclear submarine operations, and support impacting thousands of direct and indirect reporting personnel. Specific areas of experience include: Electronic and mechanical operations and maintenance for deployed 637 and 688 class fast attack nuclear submarines during the Cold War and in support of numerous global special operations. Development and delivery of curriculum, instruction of personnel, and maintenance of training aids used in technical instruction for solid-state electronics and digital systems supporting ballistic missile nuclear submarines and fast attack nuclear submarines. Research, write, and implement quality control repair and manufacturing work procedures for electronic, mechanical, electrical, hull, welding, AC, refrigeration, oxygen systems, and weapons equipment for ballistic missile nuclear submarines and fast attack nuclear submarines. Utilized and developed alterations documentation, blueprints, drawings, various commercial and military manufacturing standards/ references, and computer systems for nuclear submarines. Coached and mentored thousands of personnel as a leader and peer on fast attack submarines, submarine industrial repair facilities, and submarine training facilities.
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