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Work Background
Electrical IndustriesProject Management
Oct. 2021Cape Town, Western Cape, South AfricaStrategically planning and managing project rollouts for key accounts, ensuring seamless operations across stock planning, quoting, and sales.
Coordinating logistics, including bookings, deliveries, installations, and training, to align with project timelines.
Oversee communication with service, warehouse, and delivery teams to maintain adherence to schedules.
Tracking project progress using project management software, ensuring transparent reporting for weekly, monthly, and quarterly updates.
Monitoring project lifecycle resources (equipment, personnel, and budget) to align with business goals and client expectations.
Collaborating with clients to define project scope and objectives, assigning tasks and managing risks effectively.
Maintaining compliance with contractual agreements and managed all necessary project documentation.
Cultivating strong client relationships through consistent follow-ups and proactive issue resolution.
Minimalist ChocolateAdmin & Logistic
Jan. 2021 - Aug. 2021Courier logistics
Standard operating procedures implementing regarding, packing, invoicing, shipping, production
Invoicing, insuring client sign up is successful
Coordinate sales team
Packaging ordering
Customer services and liaison
TRUTH. Coffee RoastingEvent manager for No Sugar Required and The Art of Duplicity
Oct. 2019 - Jun. 2021Cape Town Area, South AfricaEvent manager for No Sugar Required and The Art of Duplicity
Liaise with clients, quote, invoice, planning and setup of events
Liaising with all departments involved, kitchen, bar front of house staff to ensure the client’s needs are met
Creating function sheets
Book monthly bands for The Art of Duplicity
Arrange special events e.g Old School Movie & Jazz nights
In charge of bookings for The Art of Duplicity and After Dark
Guest liaison
Budgeting
Training
Staff training & development
Staff wellness
Cafe Management
Opening & Closing procedures
Ensuring the smooth operation of the Cafe
Cash up for staff
Staff rostering & approval
Ensuring cafe standards are met and upheld, service and food
Ikentoo back office point of sales system, price increases, menu items add and remove, system and printers problem solving
Responsible for COVID H&S procedures, updating as it changes and ensuring procedures are adhered to.
Other
HR procedure & disciplinary action.
Office Management
Approve invoices for payment on Xero Accounting system.
TRUTH. Coffee RoastingHOD Customer Success
Sep. 2016 - Oct. 2019Cape Town Area, South AfricaCustomer Service & Business to Business Operations.
Managing dispatch & technical team.
Client liaison, invoices, queries & accounts
New clients onboarding procedures, liaising with suppliers regarding equipment ensuring installations and training happen on time
Liaising & working closely together with the sales team.
Client accounts, debtors statements & payment allocations.
Plan customer success cycle and inform relevant departments of dates e.g. technical visit, client retention/sales check visit & onsite training/coaching assistance.
Dealing with customer queries & breakdown call-outs.
Involved in technical & operational stock take.
Implementation of procedures for dispatch & technical team.
Ensuring efficient day to day operations with dispatch and technical team.
HR procedures, onboarding, exciting, disciplinary actions, arrange team building & staff year-end functions.
Off-site event coordinating for Truth Coffee Roasting.
ACME sales & stock importing from New Zealand.
Roasting department Assist with weekly production & packaging planning according to orders from Truth Coffee.
Assist with minimising WIP to ensure the freshest product is sent out at all times.
Assist the roasting department where necessary, packing, stock take.
The Liz McGrath CollectionFood and Beverage Manager at The Marine Hotel
Oct. 2015 - Sep. 2016Ensuring the smooth operation of all Food & Beverage outlets, breakfast, lunch and dinner & managing all restaurant in front of house and bar staff.
Monthly stock take, budgeting and reporting
Staff scheduling & training.
Working close together with the General Manager & Assistant General Manager ensuring daily operational standards are met as well as guest satisfaction.
Purchasing and capturing operational stock as per requirements.
Updating wine lists and bar menu, adding new cocktails and spirits, keeping up with the latest trends.
Interacting with guests, assist in restaurants and on the pass.
Assisting with Duty Manager shifts when required.
Health and safety representative & Head of Evacuation.
The Liz McGrath CollectionDuty Manager at The Marine Hotel Hermanus
May. 2014 - Sep. 2015Hermanus, Western CapeHandling guest requests and dealing with guest complaints in a professional manner, ensuring that excellent customer service is maintained at all times.
Special guest welcome and rooming.
Daily room checks before arrival, liaising with housekeeping on arrival rooms, changing room status to inspected on Oprah.
Working close together with the General Manager & Assistant General Manager ensures daily operational standards are met as well as guest satisfaction.
Ensuring relevant staff is on duty as per their rosters.
Room reservations after hours or when reservations are busy.
Interacting with restaurants during breakfast, lunch and dinner, running the pass, talking to guests, assisting servers and restaurant managers where needed.
Contributing to initiatives to improve staff skills and guest satisfaction. Insuring functions are set up according to the daily function sheets.
Handling staff disciplinary action in a professional manner.
Completing daily Duty Manager administration duties as expected, making sure all outlets balance after each shift and signing it off.
Issuing petty cash on a daily basis and ensuring the float is maintained at its set amount daily.
Responsible for updating and insuring in room folders are neat and presentable for guest use.
Site inspections with travel agents, showing them around the hotel.
Health and safety representative, head of evacuation.
Taj Hotels Resorts and PalacesReceptionist/Administrator
Dec. 2012 - May. 2014Cape Town Area, South AfricaResponsible for NSG accounts; following up on new NSG accounts and assisting with resolving outstanding accounts.
Responsible for reconciling city ledgers and ensuring accounts receive it 24 hours after departure.
Check Front Office emails on a daily basis attend to any enquiries and assist with invoice queries.
Walk in guest reservations & after hour room reservations.
Special Leading Hotels of the world Arrival and departure procedures.
Daily preparation for arrival and departure procedures.
Assisting guests with requests and complaints.
Allocate arrival rooms for next day adhering to guest requests.
Boca West Country Club - Florida USA SeasonalServer
Oct. 2011 - Apr. 2012Boca, Florida USA
Fresh Meadow Country ClubServer
May. 2011 - Oct. 2011Great Neck, Long Island USA
Addison Reserve Country Club-Florida USA SeasonalServer
Oct. 2010 - Apr. 2011Delray, Florida USA
The Royal PortfolioReceptionist - Birkenhead House
Dec. 2009 - Sep. 2010Hermanus, Western CapeArrival and departure procedures.
Personally welcoming guests upon arrival, walking them through the hotel.
Ensure all guests dietries are adhered to and each guest profile is update daily.
Assisting guests with requests and complaints.
Guest activity bookings.
Reservations for walk in guests and after hour reservations.
Switchboard
Ensure staff are informed of guest activities for the day.
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