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Work Background
Senior Customer Account Manager
General MillsSenior Customer Account Manager
Mar. 2022Northeast, New York, United States• Provide complete outlook and insightful analytics that lead to strategic pricing and planning recommendations (Base, Incremental, EDLP) across all Channels. • Manage $20 Million frozen and dry snack category and successfully negotiate price advances, terms and conditions with Ahold Delhaize banner. • Evaluate the efficiency of current price advance planning and develop recommendations for refinement or to capture new opportunities (based on product, pack, channel). • Leverage established General Mills Sales processes to establish objectives, engage the customer, explore customer interests, explain solutions, and execute commitments. • Retrieve and analyze syndicated customer and consumer data to understand the category and industry trends. • Leverage superior executive-level relationships to drive differential performance for General Mills • Perform ad hoc data analysis for business units around customer, products, and vendors dynamics • Analyze current and future product competitiveness and market position and work with merchandising to make recommendations portfolio management, and overall product strategy. • Meet annual sales targets by leveraging GMI trade strategy and maintaining accurate planning and spending information in the trade planning system. • Collaborate with internal teams to develop promotional offers that reflect national trade strategies and optimize GMI resources. • Leverage national category management selling stories to drive GMI growth and distribution • Responsible for managing natural organic breakfast and frozen for key account group like (Ahold Delhaize) Giant Martins, Giant Food, Stop &Shop, Hannaford, Food Lion, Tops, Price Chopper & UNFI.
Customer Account Manager Northeast - Ahold Delhaize
General MillsCustomer Account Manager Northeast - Ahold Delhaize
Apr. 2020 - May. 2022Maryland, United StatesDrive incremental volume growth and sustain existing volume by establishing business relationships with buyers on assigned customers accounts. Integrate customer and GMI strategies to develop mutually beneficial business plans. Retrieve and analyze syndicated customer and consumer data to understand category and/or industry trends. Meet annual sales targets by leveraging GMI trade strategy and maintaining accurate planning and spending information in the trade planning system. Collaborate with internal teams to develop promotional offers that reflect national trade strategies and optimize GMI resources. Leverages national category management selling stories to drive GMI growth and distribution
Account Executive
UPSAccount Executive
Sep. 2019 - Apr. 2020Baltimore, Maryland Area•Build successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines. •Train customers on technology solutions to ensure tools are used properly and to minimize errors. •Collaborate with operations to implement accounts with special needs to adequately handle customers shipping needs •Utilize customer relationship management tools to document customer information and provide account status to the sales team. •Review various Business Information and Analysis reporting tools to assess account performance and generate reports for management. •Research industry specific data to effectively recommend and position solutions. •Research existing UPS account history to obtain background information and identify and prioritize large sales opportunities. •Develop Standard Operating Procedures to ensure accounts are implemented on time and inform UPS personnel of account logistics.
Merchandising Supervisor
Coca-Cola Bottling Co. ConsolidatedMerchandising Supervisor
Aug. 2017 - Sep. 2019Baltimore, Maryland Area• Inspect performance by visiting accounts to ensure individual performance meets CCBCC standards. • Maintain proper staffing levels to ensure optimal customer service through effective hiring, training, and coaching of full and part time bulk merchandisers. • Review data to ensure all roles are effectively using specific systems and perform maintenance to the data as needed. • Evaluate performance of merchandisers by evaluating reports. • Work with route planning team on optimizing daily routes and provide feedback on daily route plans. Understand available staffing by day regarding full and part time staff. • Maintain an open dialogue and meet with Bulk Account Developers to review performance of merchandising team and identify opportunities. • Manage the cost per case for bulk merchandising vs. budget.
Account Manager
The Coca-Cola CompanyAccount Manager
Apr. 2015 - Sep. 2019Greater New York City Area• Executes and closes all sales calls for assigned sales route • Sell in promotional programs and ensure dealer compliance • In connection with a sales call, maintain appropriate inventory levels. • Develop and manage sales progress of assigned key account performance in the profitable volume and execution of the VEB brands and monitor ongoing business trends to effectively forecast sales volumes for each account on a monthly basis. • Develop and present creative and results oriented presentation to key accounts and maintain customer contact with assigned key accounts to expedite resolution of customer problems/complaints and to improve overall customer relations, sales volume and profile in the marketplace. • Review monthly financial statements analysis, sales and activity reports, and other performance data to measure productivity and goal. • Actively participate in the development and implementation of sales programs, schematics and all other such brand development projects that relate to field execution
Finance & Procurement Manager
Motif Design in Vogue LLCFinance & Procurement Manager
May. 2013 - Apr. 2014Greater New York City Area• Conducted daily financial statement analysis, evaluating operating, investing and financial activities. • Increased revenue by 10% each quarter for Motif Designs through price negotiation. • Managed accounts receivable and payable, raising daily invoices for vendors and clientele. • Managed vendor accounts, books, operating cost, and sales revenue to maximize financial gains, reduced shipping costs 5%. • Represented the company at business conventions and conducted private client presentations. • Managed inventory, overseas orders, shipping and receiving, and inventory by generating reports and recording quantity, type, and value of material. • Prepared maketing materials for current and potential clients.
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