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Work Background
U.S. Department of Housing and Urban DevelopmentPortfolio Management Specialist
May. 2020Denver, Colorado, United States
US Geological SurveyTraining and Analytics Specialist
Oct. 2014 - May. 2020Greater Denver Area• Using Google Analytics to generate weekly, monthly and quarterly reports for multiple departments
• Assess reports for pertinent data concerning traffic and conversion rates
* Training and coordination of new social media accounts and brand ambassadors.
U.S. Geological Survey (USGS)Communications Project Management
Jul. 2012 - May. 2020• Recently took the lead managing a new customer communications project
• Set a schedule for milestones and successful implementation, including skills development for a team spanning the country
• Coordinated testing and measurement, followed by department wide adoption.
U.S. Geological Survey (USGS)Social Media Manager
Oct. 2010 - Jul. 2012• Organizational expert user of social media platforms Facebook, Twitter, Youtube, Myspace and Google+
• Spearheaded successful Twitter Marketing Campaign, growing followership from 0 to over 2000 in the first year
• Success on marketing account resulted in promotion to primary account monitor, growing followership from 60k to 200k in just one year! • Manage communications across multiple teams in five offices across the country, including policy creation, scheduling and team/inter-department coordination.
• Develop strategies for the successful implementation of new social media platforms.
• Utilize social media metrics tools to measure reach. As a government agency not-for –profit, success is not measured by ROI, but rather by reach (How many people see posts, how many share posts, etc.).
U.S. Geological Survey (USGS)Marketing and Outreach Coordinator
Dec. 2009 - Dec. 2010• Represent the organization at conventions and trade shows. Created scrolling PowerPoint presentations for display
• Creating digital cross-referencing material for online store using Microsoft Excel Spreadsheets
• Making presentations to top-level management on a regular basis using all Microsoft Office Suite software.
• Develop marketing and promotional materials using Adobe creative suite, including Photoshop and Illustrator.
CSS - Commercial Service SolutionsService Coordinator
Oct. 2008 - Jul. 2009Denver, COProvided accurate transfer of information to Service Technicians to effectively handle customer service calls
Supervised and advised technicians, making sure all customer service calls were handled in a timely, efficient manner
Reviewed all work orders to ensure job completion and creating invoices for all service calls, assuring payments are received promptly Conducted follow-up customer service calls ensuring satisfaction and quality of work. Maintained good relationships with a network of suppliers
MST RecordsBooking and Promotions Manager
Aug. 2008 - Dec. 2009Quadrupled band's fan base in less than 12 months through promotions and social media campaigns.
Developed a network of contacts across a variety of venues that has increased the band's visibility and credibility.
Strategically planned performance schedule for contracted musicians to increase fan base and revenues.
Assured that clients are organized and punctual, meeting requirements and expectations of venue management and paying clientele.
Negotiated with venue management to negotiate rates and schedules.
Amber, Shanghai, PRCBusiness Development Manager
Aug. 2007 - May. 2008Placed calls to international companies operating in China using the Amber database as well as new sources of contacts. Identified companies with potential for utilizing Amber's services. Completed the necessary documents for follow up. Represented Amber in the market and raised the profile of the brand by participating in business networking events. Supported other Amber team members in maintaining ongoing relationships with clients once a qualified project had been identified. This included making presentations and providing feedback to marketing team. Prepared and drafted a series of targeted, promotional mailings and articles in business publications to aid in business development.
Telfort Business InstituteBusiness Management and Marketing Instructor/Conversational English Instructor
Aug. 2005 - May. 2008• Designed curriculum for and taught college level courses in Marketing, Business Management and Human Resource Management
• Planned student educational excursions, allowing for situational use of English and business knowledge.
• Administered regular exams and evaluating students’ progress.
Kona GrillService Co-ordinator
Oct. 2004 - Apr. 2005To co-ordinate and oversee employees in completion of maintenance and refurbishing duties. Providing customer service and sales in a high volume atmosphere while meeting corporate sales and efficiency standards. Anticipating customer needs and exceeding service standards.
Govrn's Park TavernServer
Jan. 1999 - Dec. 2001
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