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Work Background
ReturnXClient Relationship and Operation Lead
Oct. 2023 - Nov. 2024South AfricaManaged Affiliate Portfolio: Assessed and optimised the affiliate portfolio to align with client goals and contribute to overall business targets. Campaign Planning & Execution: Planned, launched, and executed targeted affiliate marketing campaigns tailored to individual client needs. Channel Optimisation: Performed full optimisation of the affiliate channel, including analysing performance and adjusting commercial structures to maximise ROI. Profit Target Implementation: Implemented strategic recommendations aimed at achieving targeted profit goals, ensuring alignment with client expectations. Client Liaison & Expectation Management: Collaborated closely with clients to understand their requirements and manage expectations, ensuring consistent delivery against internal KPIs. Campaign Oversight: Monitored campaign progress to ensure alignment with performance targets and client expectations. Managed partner enablement and conducted tests/approvals for partners. Analysed historical campaign data for insights and improvements. Optimisation: Flagged low conversion rates on both internal/external delivery teams and client-side performance. Identified and reported on concerning disposition statuses to mitigate issues early. Reporting: Generated regular reports on campaign performance, operational efficiency, and key metrics. Delivered monthly reports on client lead caps and updated data in the required systems. Coordinated with the client account manager to confirm monthly lead volumes and communicated updates to the delivery team. Provided detailed reporting on performance, including rejected leads. Updated SMS billing templates monthly and coordinated cost inputs with the Internal SMS team. Automation: Maintained and updated daily reports through automated reporting sheets.
Catch ConsultancyOperations Manager
Mar. 2019 - Sep. 2023Johannesburg Area, South Africa• Improve the operational systems, processes and policies in support of organizations mission
specifically, support better management reporting, information flow and management,
• Business process and organisational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and
Finance),
• through improvements to each function as well as coordination and communication
between
• Support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward
operational excellence.
Catch ConsultancyOperations Executive
Nov. 2017 - Feb. 2019Johannesburg Area, South Africa
BusinessOpticsOffice and Sales Administrator
Jul. 2016 - Oct. 2017The Reserve, 54 Melville Road, Illovo
AfrihostAssistant: Executive and Administrative
Nov. 2014 - Jun. 2016376 Rivonia Boulevard, Santon
MIX digitalMedia Campaign Manager
Apr. 2014 - Sep. 2014Generating weekly & monthly Reports
Helping with Strategies
Helping with Media Schedules
Conducting Competitor Analysis
Conducting research through TELMAR as well as Effective Measure & Webfluential
MIXdigitalIntern Campaign Manager
Jan. 2014 - Mar. 2014Generating monthly & weekly Reports
Gaining insights into Digital Media knowledge
Conducting Competitor Analysis
Conducting research for Target Markets
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