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Work Background
NadrascaBoard Member
Oct. 2020Greater Melbourne AreaBoard Member and Chair of the Risk & Compliance Sub-Committee
My Home HospitalClinical Architect
Sep. 2020South Australia, AustraliaMy Home Hospital - a joint venture delivered by Calvary Health Care and Medibank on behalf of WellBeing SA, I liaise between the Clinical Design and Operational Teams and the Vendor DXC, for the ongoing development of the Dynamics 365 platform and Telstra Health for the My Care Manager remote monitoring solution.
Initially meant to grow from 5 to 12 conditions, the solutions have facilitated the My Home Hospital Virtual Care Centre to deliver care for 73 conditions so far.
Calvary Health CareA few IT roles - Digital Roadmap Lead; BA; PM
Sep. 2020 - Aug. 2024Brisbane, Queensland, AustraliaDigital Roadmap lead for both the Virtual Care and the Integrated Roadmaps - Worked as part of a team to develop the overarching digital roadmap for board approval.
Provided BA support for various integration projects for the Japara acquisition and was the Project Manager for the Immunisation Register. Whilst continuing be the Clinical Architect for the My Home Hospital JV. Was the Project Lead for the One Patient ID (MDM) and the Calvary Digital Experience Platform.
Mind Australia LimitedGeneral Manager Information Services
Dec. 2018 - Apr. 2020Melbourne, AustraliaDeveloped the digital road-map and lead the transformation that enabled all of Mind to work from anywhere on any device, leveraging the Microsoft stack including Azure Portal, PowerApps, Dynamics 365. The IS team were able to escalate the roll-out of 2FA and remote working ready for Covid-19 for over 1000 staff.
Established a robust network for over 55 sites leveraging third parties for both delivery and management and on-going security monitoring.
ErrorNet Pty LtdFOUNDER & CEO ► LEAD TECHNOLOGY CONSULTANT ► ICT SOLUTIONS ► DATA QUALITY APPLICATION FOR HOSPITALS
Feb. 2016 - Jun. 2021Melbourne, Australia--------------------------------------------------
ErrorNet is a software that improves the quality and accuracy of data in an application. After developing and launching this innovative new startup, my partners and I are excited to focus our product on patient administration systems (PAS) in public and private hospitals. Our company maintains the currency of data rules without impacting additional strain on already limited internal resources. When public hospitals contract ErrorNet they can be sure data in the PAS accurately reflects all health department rules for admitted, non-admitted, emergency, and elective surgery events. For private hospitals, ErrorNet ensures accuracy of data according to funding provider’s requirements, thereby providing data that empowers business teams to maximise revenue opportunities while ensuring compliance. --------------------------------------------------
Care Tech One Pty LtdMANAGING DIRECTOR ► PRINCIPAL HEALTH IT CONSULTANT ► SOFTWARE TECHNOLOGY
Oct. 2014Melbourne, Victoria, Australia--------------------------------------------------
Care Tech One is a boutique consultancy service that empowers health, aged, disability and community care providers to overcome business challenges and maximise profit through the development and implementation of business-specific ICT solutions. We provide a CIO executive/consultative service to engage healthcare organisations in strategic planning, business analysis, process redesign, and project development. As Managing Director, I lead ICT Governance and structure, development of reporting and business intelligence dashboards as well as software maximisation, integration, and user training. I collaborate closely with other executive leaders while helming business strategy and operations delivery including payroll, accounts payable/receivable, marketing, sales, and HR. -------------------------------------------------- Some select highlights of our success include: ✔ A TRANSFORMATIONAL NEW SYSTEM for the University of South Australia that will free researchers from antiquated paper communications in favour of a digital solution. ✔ A NEW ELECTRONIC METHOD for St Vincent’s Melbourne Public used to streamline Discharge Summaries to GPs. ✔ LAUNCH OF A NEW PATIENT ADMINISTRATION SYSTEM at Jessie McPherson Private Hospital achieved despite a tight timeline and internal resourcing challenges.
Mercy HealthPROJECT MANAGER & TRAINER ► IT CONSULTANT & TRANSITION LEADER ► DIGITAL TRANSFORMATION LEAD
Dec. 2013 - Aug. 2014Rockhampton, Qld--------------------------------------------------
Mercy Health is a not-for-profit group of private hospitals and aged care facilities. I was recruited to assist the company with moving through a period of extreme change and digital transformation. Specifically, I stepped in to manage the implementation of a new patient administration system. My work involved system configuration, business process redesign, user acceptance testing as well as creation of all team training materials. I also spearheaded our onsite go-live and ensured proper post go-live support.
-------------------------------------------------- Together we achieved a lot in one year. Some highlights include: ✔ REDUCED PATIENT FRUSTRATION AND IMPROVED SERVICE. After configuring the new outpatients’ model staff now have scheduling access and information about availability of 100% of clinics organisation-wide. ✔ EXECUTED SUCCESSFUL GO-LIVE AFTER FIXING INTERNAL PROBLEM that prevented billing tables from proper configuration. The biggest success however, was the alignment of the project governance to the business culture of transparency. To do this, I used Prince2 project management methodology to mitigate risk, track issues, and establish new processes.
St Vincent's Health AustraliaCHIEF INFORMATION OFFICER ► ICT INFRASTRUCTURE TRANSFORMATION ► CULTURE CHANGE
Nov. 1999 - Oct. 2013Brisbane, Australia--------------------------------------------------
St. Vincent’s is a $200M NFP group employing 2400 staff across 3 hospitals, and 9 aged care facilities, and 178 retirement community units. After success in a previous manager role, I earned a promotion to CIO and was charged with leading my team while managing $5M capital and $1.4M operational budgets. I provided strategic management of the ICT department while also collaborating closely with the executive group to drive overall organisational strategy. As CIO, I merged IT teams into a single cohesive department while overhauling internal systems to ensure compliance. While addressing antiquated server infrastructure and the overall challenges of moving to a new HRIS system. I also set to work focusing my attention on building a more cohesive and unified corporate culture.
-------------------------------------------------- Some highlights of success during my tenure here include: ✔ IMPROVED CUSTOMER SATISFACTION SCORES 200% in 3 YEARS. This was achieved with the launch of a new KPI reporting tools that empowered unit managers to improve work hours and enabled more accurate information regarding theatre lists. Systems are now streamlined and organized and customers feel the difference. ✔ ENHANCED EMPLOYEE MORALE & INTERNAL COMMUNICATION. By providing a new scheduling tool we cut down friction caused by poor communication during scheduling processes. New employee programs are in now in place resulting in lower staff turnover and employees that report feeling more supported and valued. ✔ MITIGATED RISK TO 11 AGED CARE FACILITIES & STREAMLINED OPERATIONS. As leader, I initiated a massive internal review to identify redundancies, inefficiencies, and aging technology. Ultimately, I addressed compliance risks successfully, saved $57K per annum in power costs and improved purchasing and payment processes.
QUTIT Support Officer
Apr. 1999 - Nov. 1999CarseldineProvided first level IT support to the Carseldine Campus
Epic Employment Service Inc.Employment Training and Placement Officer
Jan. 1995 - Feb. 1999Marketing for job opportunities to transition clients from a sheltered workshop to open employment and providing on-the-job support.
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