Wipro LimitedSpecialist Business Analyst
Jan. 2021 - Nov. 2021Curitiba, Paraná, Brasil• As a Business Analyst at Wipro, I not only demonstrated my skill in business analysis, but also excelled as a team leader, guiding critical initiatives and promoting the growth and development of emerging talent;
• Rules Author Engineer role within the MasterCard Business Rules Engineering team skillfully utilizing various Mastercard products under ESS (Enterprise Security Solutions);
• Diligently approach customer requests, efficiently managing Remedy tickets and ensuring quick and effective solutions;
• Playing a key role in a Global Project Effort, skillfully migrating customer data between environments and contributing to project success;
• Commitment to transparency and informed decision-making by consistently generating mandatory weekly reports for the leadership team;
• Leadership of the Rookie Program, designed to evaluate and train newly graduated analysts, equipping them to integrate seamlessly into Wipro's Mastercard projects;
• Development of a comprehensive training project, supervising the assessment of
solutions provided to ensure readiness.