Robin Trott

Supervisor, Operations @Ontario’s Covid-19 Case and Contact Management Response Team

Brand AnalyticsCRM PlatformsOperationsInvestigationsStrategic management💸 MarketingBusiness OwnerEngagement ManagerCriminal DefenseCopywriterFamilyExecutive CoachContent ManagerHR GeneralistLife Science & Health CareJustice AdministrationCustomer ResearcherCoachingEmployment and LaborStrategy and Product growthHealthTech✨ Business OwnerCRM managerConstitutionalCustomer Data ManagementReal EstateEstate PlanningCreative ProducerGovernment & Public ServicesCanada🔥 Startup FounderInterior Designer🧑‍💼 C-level Executive🗿 HR⚖️ Legal🐦 Design🧨 ConsultingCOOProduct DesignerCAOHR consultantLegal SupportGovernment RelationsPolitical ConsultantTraining&Development SpecialistHR AnalystBusiness AnalystAdvisorAssociate

Crisis innovation, IX and UI consultation, data analytics and stakeholder support. From 100 employees to 1700 in 4 months.

People also viewed

Niharika Sripathi

Senior software test engineer @Vertex offshore

QA Engineer✔️ IT

Xitiz Pugalia

Founder @XS Associates Pvt Ltd

🧨 ConsultingPartnerTechnology

Business Development ManagerMechanical engineer👍 Sales & BizDev+10 tags

Mehfuz Ali

Founder @Alchemist

Backend DeveloperQA EngineerDigital Ads Manager+25 tags

Ilia Gutu

Mobile Engineer @Genetec

Austria

Jevane Salmon

Team Manager @Iterum Connections

🐦 Design

Alfonso Quiroga

Frontend Developer @FetchPackage

Victoria Wakeman

Property developer @Estate agents

United Kingdom

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Ontario Ministry of Health Covid-19 Case and Contact Management Response Team Supervisor, Operations

Oct. 2020 - Jun. 2023Data analytics Workload management Stakeholder liaison User training QA Provincial reporting

Niagara Community Legal ClinicBoard Chair

Sep. 2018Governance Board development Strategic planning Performance analysis Risk management ARAOD/DEI

Self-employedFreelance

Mar. 2018Freelance marketing and ad copywriting, promotional strategy support, special team recruitment, change management consultancy, business process enhancement facilitation

Sotheby's International Realty CanadaOffice Administrator

Jul. 2016 - Jun. 2018Niagara-on-the-Lake, OntarioSite management, administrative and marketing support of agents, statistical reporting, compliance.

The Salvation ArmyUtility Bank Administrator

Feb. 2014 - Feb. 2015Fort Erie, OntarioAdminister local grant program funds to assist applicants with utility arrearsApplicant interviews, stakeholder liaison, client advocacyAssess applications to determine immediate needs and supports for applicantsReview disbursement applications, determine eligibility, approve/refuseNon-violent crisis intervention support and counsellingInformation and database managementFinancial investigationMaintain records for individual funding sourcesRefers to other facilities and/or external service providers, liaise with other agenciesMonthly, quarterly and annual statistical provincial and fund reporting as requiredCommunity representation in regional, provincial and national housing, homelessness and food security interests groupsDraft grant requests to various provincial/federal funding sourcesLocal Health and Safety Employee RepresentativeSocial media management/community outreach

Ontario Public ServiceManager, Professional Support Services

Feb. 2007 - Feb. 2012Operations manager of specialized public service law office dealing with the rights, interests and obligations of Ontario's children/minors, vulnerable adults, the unborn and the unascertained.Labour relations/human resource management and recruitment, Project Management, financial forecasting and executive administration.Policy development, legal research, results-based and operational planning.Change management, business process review and analysis, service standards improvement and stakeholder liaison.SpecialtiesIssues management, policy development, employee relations and professional development of staff, courts/administration of justice.Ministry-wide award-winning work team development resultsBusiness process review/analysisCustom design build SME/decision maker for major data processing systemPolicy review/amendment/implementationProject management: charter drafting, PM, sponsorshipRecruitment/retentionMinistry-wide training and orientation program designPerformance management/planning/improvement, work group professional development strategiesStaffing redeployment strategiesSenior management briefing materials: housebook notes, business case, draft TB20Corporate labour relations mediation/Management Representative at Stage 2 grievance processActive member of Local Employee Relations CommitteeLegislative complianceIntake process: screening, analysis, acceptance/refusal, adminWSIB case liaison, back-to-work planningCo-chair, Local Health and Safety CommitteeLiaison with Auditor General’s staffReduction in overall absence rate: 17%%, employee engagement increase of 26%% over 4 yearsBack up to CAO

Ontario Public ServiceTrial Coordinator, Ontario Court of Justice

Feb. 2005 - Feb. 2007Ontario Court of Justice family and criminal trial scheduling, bench and bar liaison.Trial scheduling for 8 Ontario Court justices, 3 locations, 9 courtrooms, criminal and family lawDecision-making re: competing priorities, persons in custody, justice administration high profile case management, judicial resource deploymentLegislative complianceResource management: staffing, special witness accommodationCoordination with several justice partners: Bench, local criminal and family law bar, public, etcCourt-ordered document processing,Courtroom management and administrationTraining of new staff

Ontario Public ServiceCourt Clerk/Court Reporter

Nov. 1997 - Feb. 2005Toronto, St, Catharines, OntarioCourt-ordered document processing,Courtroom management and administrationTraining of new staffTranscript production

Legal Transcript ServicesManager, Client Services

Jan. 1996 - Nov. 1997Development of RFT/RFP proposals, new business development, client liaison.Account management, strategic solution sales, SWOT analysis, business process redesign/implementationRFS/RFQ document design, draft and submission: Ontario Securities Commission, HansardLegal complianceBusiness process review, quality standards assessmentOn completion of contract: new business increase: 12%%, reduction in production/delivery time: 25%%

Canadian Bearings Ltd.Outside Sales Representative

Jan. 1993 - Dec. 1995Concord, OntarioManufacturing environment client liaison, site visits, account service establishment and maintenancePower transmission product specification, bearing failure analysis, lubrication contaminant analysisEmergency client downtime troubleshooting

Forbo IndustriesManager, Client Services

Mar. 1990 - Jan. 1993Concord, OntarioUnionized manufacturing environment – CAWRecruitment/retention, training/professional developmentLabour relationsMember of management team CBA negotiation groupClient service group absorbed shipping/warehouse group for improved performance standardsClient liaisonProductivity reporting, design of measurable performance metrics