Carmen Smith - Sr. HR Manager, PetSmart

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Work Background

Carters Inc.HR Manager

May. 2024Atlanta Metropolitan Area

PetSmartSr. HR Manager - DC38

Feb. 2022 - May. 2024Newnan, Georgia, United States· Manage day to day HR Operations for 1M+ sq. Ft. warehouse with 400+ associates and 40 leaders in Newnan, GA. · Effectively lead HR team (HR Coordinator & Sr. HR Business Partner) to ensure processes are met for payroll, recruiting, and associate relations and to remove obstacles to optimize our performance. · Provide strategic support to General Manager, 3 Assistant General Managers and Sr. Supply Chain leaders to improve operational performance and the associate work experience. · Lead projects with HRM peers across the DC network, COE, and other partners across the organization to influence change for operational issues that impact the success of our associates. · Analyze data from multiple associate feedback avenues to create programs and facilitate trainings to improve front line leadership. · Provide coaching support to front line leaders, Managers, and senior leaders for employee relation issues.

PetSmartSr. Human Resources Business Partner - DC12

Jun. 2020 - Mar. 2022Phoenix, Arizona, United States· HR Partner for 250 sq. ft. warehouse with 250 associates and 20 leaders in Phoenix, AZ. · Partnered with operations and senior leadership team to support recruiting, associate engagement, employee relations, payroll and other key HR tasks. · Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. · Provided training for key initiatives like Belonging, leadership development, and interviewing. · Provided guidance and input on key process improvement changes for DC operations. · Recipient of HR PIE “Culture Leader” award in 2021 for contributions that improved the associate work experience for associates in Phoenix distribution center and across DC HRBP team.

PetSmartSr. Corporate Recruiter

Jul. 2018 - Jun. 2020Phoenix, Arizona· Recruited IT and Merchandising industry professionals to meet hiring initiatives for PetSmart Home office. Requisition load varied from 10-15 per week. Utilized LinkedIn Recruiter and iCIMS primarily for sourcing and applicant tracking. · Worked with hiring managers across multiple business areas to develop recruiting strategies to hire top talent and meet business-specific initiatives. · Collaborated with Human Resource Business Partners, Compensation, and other cross-functional teams to ensure offers and promotions are within budget, internal equity, and market standards. · Built relationships with community partners in the Phoenix metro area; Planned networking events to help build employer brand and help PetSmart Home Office become an employer of choice. · Events lead for Mosaic, an Associate Resource Group, that celebrates diverse cultures & heritages. Mosaic is a part of our Belonging initiative to ensure all associates can feel comfortable and appreciated for their differences at work; Coordinate and partner with internal and external vendors to reserve space, catering, and other event-related tasks. · Recipient of HR PIE “Rising Star” award in 2019. PIE awards are given to associates who have made an impact over the past year. I was recognized for, in less than a year, making an impact on the Talent Acquisition team, being able to build relationships with IT business partners, helping to fill niche roles, and creating strong relationships with my candidates.

Ipro TechTechnical Recruiter, HR Generalist

Apr. 2017 - Jul. 2018Phoenix, Arizona Area• Recruit Technology and eDiscovery industry professionals to meet hiring initiatives for both local and remote needs. Requisition load varied from 8-18 per week. Utilize LinkedIn Recruiter Lite, Dice, Monster, Indeed & other job boards for sourcing. • Create, develop, and executes strategies to meet recruiting goals for the entire organization. • Partner with executive team and hiring managers to create job requisitions, streamline interview processes, and provide training & market information to improve interviewing efforts. Currently working with Director of Tech Support to develop a farm team that will provide a career path for our Tech Support team to Development. This will help meet the demands of finding new Development resources and to help retain talent. • Build relationships with coding schools, Universities, and other meetup groups in the Phoenix metro area to increase talent brand awareness and build pipeline for open positions. Attend career fairs, Capstone showcases, and other networking events to increase talent brand and develop partnerships. • Analyze performance metrics to continue to develop strategic recommendations for improving the interview process, onboarding, and overall candidate experience. In 2017, new hires increased by 25%, not including new employees from an acquisition. • Manage relationships with third party recruiting vendors from contract negotiation to offer. • Recipient of coveted “Good Citizen” award in 2017. The Good Citizen award is given to employees who have proven reliability, quality communication skills, teamwork and professionalism. Who also sets a positive, professional example for others, acknowledges and celebrates the contributions of others, takes ownership of challenges and takes the steps to solve them.

Kforce IncNational Delivery Senior Tech, Healthcare

Oct. 2013 - Mar. 2017Phoenix, Arizona Area• Analyze client requirements against candidate qualifications and submit for quality review in support of Field Offices and VMS client representatives in the Healthcare IT industry. • Source for qualified and professional candidates utilizing various methods including, job boards, LinkedIn, referrals, and cold calling. • Establish initial contact with prospective candidates and conduct preliminary interviews as required. • Conduct resume review and assessment based upon SLOMA (Skills, Location, Opportunity, Money, and Availability) criteria to determine candidate suitability/viability. • Segment, organize, and prioritize candidates according to the degree of alignment with position requirements. • Determine candidate compensation expectation to maximize probability. • Package and submit candidates in accordance with corporate standards or to the respective client. • Coordinate and prep candidates for interviews. • Extend and negotiate offers and provide assistance during onboarding process and after start date. • Research and stay abreast to changes in the healthcare and staffing industry related to Healthcare Reform, work authorizations, and other HR related functions. • Provide training and mentorship to junior recruiters over multiple markets

VerizonCustomer Contact Sales Associate

Mar. 2012 - Dec. 2012

Coca-Cola RefreshmentsInside Sales Representative

Jul. 2011 - Feb. 2012Tampa, FL

University of West Georgia, Bursar's OfficeAdministrative Support

Mar. 2009 - Jul. 2010

AirTran AirwaysReservations Agent

Apr. 2007 - Sep. 2010