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Work Background
DBC GroupOrganizational Change Manager
Jun. 2021Philadelphia, Pennsylvania, United States-Oversaw end-to-end operations of an 80+ employee company, pivotal in transforming and modernizing sales, marketing, accounting, and ERP platforms.
-Collaborated with the IT team to lead efforts in resolving technical issues related to desktops and operational areas, enhancing overall efficiency.
-Revamped onboarding processes by implementing 14 streamlined procedures and configured work environments for field managers, office employees, and remote workers, ensuring seamless integration into company operations.
-Deployed Microsoft 365 for email communication, overseeing the migration of over 10,000 accumulated emails and extending the organizational communication model to shared mailboxes in various departments.
-Drove the ongoing implementation of an ecosystem of systems and processes, incorporating software such as SimPRO, Zendesk, Pipedrive, GetAccept, Zapier/Make, and Monday for efficient operations and project management.
-Implemented Loom for detailed documentation and knowledge sharing, creating step-by-step guides that resulted in an 86% increase in knowledge retention among team members.
DBC GroupOCM Analyst
Feb. 2020 - Jun. 2021Levittown, Pennsylvania, United States
DBC GroupOffice Manager
Apr. 2018 - Feb. 2020Levittown, Pennsylvania, United States
International SOSInternational Operations Coordinator
Dec. 2015 - Mar. 2016Feasterville-Trevose, Pennsylvania, United States · On-site- Served as a critical link between the medical team and international providers, facilitating global logistics coordination for medical and security emergencies involving over 1000 employees of Fortune 500 Corporations.
- Translated daily international medical documents, contributing to a seamless communication between healthcare providers and clients. Ensured accuracy and clarity in critical information exchange.
Farmers Insurance Group of CompaniesClient Relations Associate
May. 2015 - Sep. 2015Philadelphia, Pennsylvania, United States · On-site-Provided exceptional customer service, managing up to 20 daily interactions through phone calls and in-person visits.
-Maintained accurate client records by regularly updating information in the system, ensuring the integrity and reliability of client data.
-Responded to inquiries and delivered precise information across various services, encompassing insurance quotes for auto, home, life, and additional policies.
Philadelphia Language CenterOperations Supervisor
Jan. 2014 - May. 2015Philadelphia, Pennsylvania, United States · On-site-Executed administrative tasks, including student registration, monthly translation of over 200 documents, and provision of notarial services, -Engaged in lead follow-up, conducting an average of 30 daily calls, thereby playing a vital role in acquiring new clients and students in line with organizational objectives.
-Implemented a daily payment control system, mitigating financial risks, reducing delinquency rates, and enhancing cash flow management as part of organizational transformation efforts.
-Managed annual cash transactions exceeding USD 120K, ensuring precise accounting and timely reporting.
-Led recruitment initiatives, conducting interviews and hiring substitute teachers to establish a flexible scheduling pool, contributing to organizational adaptability.
-Supported to expansion of Portuguese classes, actively participating in curriculum development in alignment with organizational change strategies.
Self EmployedEnglish and Portuguese Language Instructor | Translator
Aug. 2011 - Dec. 2024Philadelphia, Pennsylvania, United States · Hybrid- Developed tailored teaching methods for English and Portuguese language instruction, addressing the unique needs of 40+ students in one-on-one classes.
- Instructed 100+ of virtual and on-site classes for both local and international students, fostering an inclusive and diverse learning environment, promoting cultural and linguistic immersion among the students.
- Executed over 100 translations of legal documents for Brazilian/American governmental entities, lawyers, and clients, demonstrating fluency and proficiency in both languages.
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