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Kazakhstan
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Rest EasyHead of People Operations
Jan. 2024 - Apr. 2024Cape Town, Western Cape, South AfricaStrategic Hospitality Revenue Management: ● Advise the CEO and COO on business strategy, development, and improvement.
● Be a trusted advisor to the CEO on all aspects of the business. SaaS Systems Management:
● Familiarize and stay updated on all SaaS systems that could benefit business operations.
● implement SaaS systems to improve operational efficiency.
● Ensure team-wide adoption of SaaS systems for maximum effectiveness. HR and Recruitment: ● Develop and implement HR and recruitment strategies.
● Continuously update and trial onboarding and offboarding processes, collaborating with managers to ensure effectiveness. Reporting and Analytics: ● Establish reporting and analytics for tracking holidays, payroll, and other relevant metrics.
● Utilize data to inform decision-making and improve operational processes. Process Standardization and Simplification:
● Standardize and simplify various processes, such as L&D budget processing and working from home budget.
● Collaborate with teams and individuals to ensure streamlined operations. Compliance:
● Ensure compliance with relevant regulations and Labour relations Employee Relations and Wellbeing:
● Support employee relations cases.
● Promote workplace wellbeing and psychological safety. Documentation and Culture Building: ● Compile and maintain the employee handbook and culture guide.
● Contribute to creating a positive and inclusive organizational culture.
Wellspring & CoFounder & Consultant
Jul. 2023Cape Town, Western Cape, South Africa · HybridAt Wellspring, our focus is on operational efficiency enhancement. We specialize in project management and partner with companies who are ready for change. When you partner with us, we take time to evaluate your existing procedures, pinpoint areas for enhancement, and present actionable solutions. With a wealth of experience in fine-tuning departmental processes, streamlining workflows, and elevating the effectiveness of front-facing teams, we'll be your go-to resource for efficiency improvement.
Not everyone is ready for change, even if they say they are. We’ll be gentle with our approach to ensure that there is psychological safety within your teams to ensure project success. Our expertise extends to the hotel industry, where we've conducted comprehensive reviews and offered process improvement recommendations for reservations, front desk, and revenue departments. Beyond this, we provide an array of services encompassing general recruitment, HR process consulting, workforce well-being and planning, along with tailored recommendations for automation to streamline your business operations. Our commitment to excellence shines through in our dedication to personalized service. We understand that each client is unique, and we will go the extra mile to not just meet but exceed your distinctive needs and expectations. Our ultimate goal is to foster a cohesive and motivated workforce, enhance business performance, boost revenues, and create unparalleled experiences for our valued clients. "Where there is a wellspring of ideas, trust to execute them and celebration for when the hill is climbed; there will always be a fountain for innovation".
It Takes A Village - Mom FriendsFounder & Community Manager
Jan. 2023Cape Town, Western Cape, South Africa · RemoteIn 2020, I became a first time mom. An already scary and daunting task made even more so due to COVID and the lockdown restrictions. The isolation and lack of support was indescribable but I managed to make two mom-friends via a WhatsApp chat. A virtual friendship was made and overnight I had a Village of moms right at my fingertips, getting me through every sleepless night, feeding struggle and “is this normal” question. It was out of this that “It Takes A Village” was created. This is a community of approximately 190 moms, residing in the Southern Suburbs of Cape Town. Originally created via WhatsApp with just a handful of moms, this community has grown by Word-of Mouth. With their permission, I have collected information from each member about what stage of motherhood they are in and what support they need. I then match them with other moms of a similar background, and watch from the sidelines as each new friendship and “momraderie” blossoms. I also arrange and host in-person meet-ups , with our largest being approximately 40 attendees. For now, this is my passion project. It is my dream to turn it into something much bigger that extends beyond Cape Town, but for now my heart is full knowing that I have made and continue making a difference in a fellow mother’s life. It takes a village after all.
WhereIsMyTransportPeople Partner
Jan. 2023 - Jun. 2023RemoteIn January 2023, I was promoted to People Partner. My new role is to coach and consult with my line manager cohort, basing advice in a deep understanding of business objectives and company values. I use my exposure and knowledge gained in partnering, and from data-driven initiatives, to drive or contribute to successful People projects. Some projects include the roll out of a few learning and development projects. I also ensure that People tools are expertly set up and maintained.
WhereIsMyTransportPeople & Projects Specialist
Sep. 2021 - Dec. 2022Cape Town, Western Cape, South AfricaAs a People & Projects Specialist, I ensured that our People team processes are simple, intuitive, effective and to the greatest extent; automated. In other words, this role is the architect and owner of People Experience. As part of this, I collaborate closely with the Head of People on a project basis, putting in place compliant tools and team member offerings.
WhereIsMyTransportAssistant Talent Acquisition
Mar. 2021 - Aug. 2021RemoteI joined WhereIsMyTransport part-time to assist in the coordination of recruitment as well as to project manage the changeover from one ATS system to another. The other 50% of my time was spent still working as the Revenue & Systems Manager for the Vineyard/Petousis Hotel Group
Vineyard HotelHotel Revenue Manager
Nov. 2019 - Sep. 2021Cape Town, Western Cape, South Africa · On-siteI was responsible for both strategic and tactical initiatives related to revenue maximization for both hotel rooms as well as Groups & Conferences at each hotel (Vineyard 211 rooms, Oude Werf 58 rooms) I worked under the mentorship of the Director of Revenue. I set strategic direction based on guest travel trends that included demand pricing, creating promotions, and exploring new distribution opportunities. I worked closely with senior management, Sales, Marketing, Trade Support and Services and Reservations. In 2016, I was certified as a Hospitality Revenue Manager through the American Hotel & Lodging Educational Institute. My expertise settled on upgrading and managing SaaS systems.
BON HotelsHotel Revenue & Systems Manager
Oct. 2018 - Oct. 2019Cape Town, Western Cape, South Africa · On-siteI was responsible for ensuring all booking systems are configured correctly for 13 hotels. I also oversaw the revenue management and distribution strategies of 4 of the 13 hotels and manage day to day yield operations.
Seasons In AfricaRevenue Manager
Jan. 2016 - Apr. 2018Cape Town, Western Cape, South Africa · On-site• Perform revenue management services for Cape Town Hollow (56 rooms) and Hollow on the Square (86 rooms)
• Liaise with the other Seasons in Africa properties as well as Sales and Marketing regarding ideas and strategies
• Manage and maintain all group and transient inventory and rate controls
• Develop, monitor, and adjust sales and pricing strategies
• Provide critical analysis of strategies, room's statistics and demand factors
• Conduct competitive and demand analysis
• Maintain distribution channel data integrity
• Ensure systems are running effectively and are up to date
• Setup any new systems from inception, troubleshoot and then train fellow staff members
• Independently implement appropriate hotel inventory distribution strategy; maintain accurate rates and inventory allotments on the channel manager (SiteMinder) and property PMS in a timely manner to promote rate parity throughout all booking channels
• Ensure that all rates are pulling through correctly
• Monitor Accounts Receivable and assist with reconciliations and adjustments
• Load all preferred and promotional rates in GDS and PMS and various other Extranets
• Troubleshoot and resolve any rate loading issues as they occur
• Assist the Financial Manager in preparing rolling forecasts and the annual budget for each property using PMS, IDeaS Pricing System
and forecasting tools (STR reports, RateTiger)
• Ensure that all rooms statistics reports, including the Financial statement, and any other related reports are accurate and consistent
• Submit Weekly and Monthly reports to maintain communication of strategies and need period
• In general, perform any other reasonable requests by the General Manager, Financial Manager or Front Office Manager
• Lead a team of 4 Reservationists, provide direction on revenue management best practices
Seasons In AfricaReservations Manager
Dec. 2013 - Apr. 2018Cape Town, Western Cape, South Africa · On-siteSkills: Attention to Detail · Manufacturing Process Improvement
Seasons In AfricaFront Office Manager
Oct. 2013 - Dec. 2013Cape Town, Western Cape, South Africa · On-siteI was Front Office Manager for Hollow on the Square hotel in the CBD. After being in the role for this 86-bedroom hotel for just over 2 months, the directors ended my probation early and made me
permanent Reservations Manager at their second property, Cape Town Hollow, a 56-bedroom 4-star boutique hotel in Gardens.
Medindi Manor GuesthouseOperations Manager
Oct. 2012 - Oct. 2013Cape Town, Western Cape, South Africa · On-siteIn this role I managed all aspects of running a guest house; from taking bookings, greeting guests, scheduling shifts for housekeepers, organising maintenance, shopping and cooking breakfast. I supported the owner of the guest house, who was residing in the UK, by ensuring every day ran smoothly and by sharing daily updates. I was commended by guests, who would later become regulars, for my warm and welcoming nature.
Sunshine Village Ski & Snowboard ResortWaitress
Oct. 2011 - Apr. 2012Banff, Alberta, Canada · On-siteI worked as a waitress on a popular ski resort for a winter ski season. I resided on-hill with other global staff members and worked shifts at the main hotel restaurant. I was awarded employee of the month while I was there.
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