Nathan Kling - Consulting Practice Director, Amazon Web Services

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Amazon Web Services (AWS)Senior Practice Manager

Jul. 2023United States · HybridResponsible for HCLS Customer accounts for both pre-sales solutioning and delivery for the US region. • Apply a strategic mentality to ensure consistency, alignment, and follow-through with leadership and the entire organization, thereby driving operational excellence. • Programatically address unscheduled work backlog across AMER customers, resulting in 80% reduction. • Demonstrate thought leadership by leading, influencing, and mobilizing multiple internal collaborators to prioritize and execute strategies in a dynamic environment. • Utilize critical thinking, superior problem-solving, and analytical skills to take a data- and business insight-driven approach in situations with incomplete information. • Focus on results-orientation, successfully driving business impact and execution within an autonomous role while insisting on high standards organization-wide. • Provide strong demonstrated experience in organization design, team and community mentorship, and organizational development. • Own the development and implementation of sophisticated program strategies across a program portfolio, leading to extraordinary customer and partner experiences, and a key partner on development of sales enablement. • Leverage excellent people development and influencing skills to build and drive extended and virtual global teams. • 2023 accomplishments included 19 people promoted, 9.6 CSAT avg, team util/revenue exceeded, 100% of team certified, 700+ publications reused, led evolution of Male Ally to Allies At Amazon, Doc and Deal Bar Raiser, co-author on multiple offerings, accelerated sell and deliver revenue by 53% on key accounts, and global normalization of program reporting.

Amazon Web Services (AWS)Senior Practice Manager

Sep. 2021 - Jun. 2023United StatesResponsible for over-arching Hiring, On-boarding, Ever-boarding, Early Career, and Organizational Change strategy for Engagement Management (Delivery) Services. • Led successful efforts to scale the US Delivery Organization by 240% year on year, ensuring that we meet customer demand and exceed all Practice target metrics, while also developing capacity models to support long-term growth. • Designed and implemented the Engagement Excellence mechanism for ProServe, which has scaled capacity by 900% and delivered outstanding quality results exceeding our goals by 115%. • Served as a trusted advisor to customers on Organizational Change and Agile practices, accelerating their maturity and adoption of AWS Services, and driving business value for their organizations. • Established and led the Strategic Portfolio Office for EMServices, overseeing Delivery Adeptness, Enablement, Hiring, Partner, and Diversity & Inclusion programs, which have contributed to our success in delivering innovative and high-quality solutions to our clients. • Co-created and co-led the Male Ally program within ProServe across geographies, which involved leading ally onboarding workshops, establishing the DE&I program within EMServices, and launching the Women@ chapter for Atlanta. • Developed and delivered training on our agile delivery framework to customers, partners, and internal teams, and continuously refine the methodology to ensure optimal results. • Contributed to pre-sales activities by understanding customer requirements, defining success metrics, proposing and delivering ProServe offerings, and developing custom solution engagements as a strategic business partner to help customers achieve their business outcomes and drive innovation throughout the engagement lifecycle.

Amazon Web Services (AWS)Delivery Practice Manager

Jun. 2019 - Sep. 2021My team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS. • Drove US Delivery Organization growth by 240% YoY, exceeding all Practice targets and building capacity models to ensure optimal performance in meeting customer demand. • Spearheaded the development and deployment of Engagement Excellence mechanism for ProServe, resulting in a 900% increase in capacity and exceeding quality goals by 115%. • Advised customers directly on Organizational Change and Agile practices, accelerating their maturity and adoption of AWS Services and enabling them to achieve their business outcomes more efficiently. • Established and led the Strategic Portfolio Office for EMServices, driving delivery adeptness, enablement, hiring, partner engagement, and diversity & inclusion programs to achieve maximum impact and success. • Co-led the Male Ally program within ProServe across geographies, establishing the DE&I program within EMServices, and launching the Women@ chapter for Atlanta, contributing to a more inclusive and supportive workplace culture. • Educate and mentor customers, partners, and internal teams on our agile delivery framework, and continuously improve and refine the methodology to drive innovation and optimize performance. • Collaborate with customers as a strategic business partner, participating in pre-sales activities, understanding their requirements and defining success, proposing and delivering ProServe offerings, and developing custom solution engagements to drive business outcomes.

Sibling TechnologiesDirector Client Services

Feb. 2018 - Jun. 2019Greater Atlanta AreaSibling Technologies is a niche Adobe Partner, focused on AEM. We will protect your brand, and show your team how to optimize AEM to meet your needs. We stand apart in our ability to deliver flexible AEM Architecture and solutions that will prepare you to meet challenges and opportunities for years to come, and helping you fully realize the value and power of the Adobe Experience Manager technology stack, from providing technical leadership to creating a robust, time-boxed plan to enable your Development team to own the AEM SDLC end-to-end. As the former Director of Client Services, I worked as a critical leader within the executive team of Sibling Technologies, reporting directly to the CEO and responsible for the oversight of numerous concurrent enterprise implementation engagements, building a strong consultative team and establishing/maintaining outstanding customer relationships. • Transformed the firm from a limited-scope, augmented staffing to a technical digital transformation agency, recognized as one of the top ten rising providers of Adobe Solution Providers for 2018. • Created a persistent focus on customer satisfaction and delight, embedding it as our top core value. • Established metrics for defining the relationship with customers, including defining KPIs and CSFs and tying customer success back to their organizational goals and values. • Effectively represented services leadership in the sales process to promote customer confidence, accurate scope definition, and fair value for services engagements. • Created vision and garnered understanding of the trends that were impacting potential consumers and how those trends would change and evolve. • Grew revenue by 212% YoY and improved GP across new accounts greater than 50% in 2018.

TEKsystemsIT Executive and Strategy Consulting

Apr. 2013 - Feb. 2018Auburn, Alabama AreaI provided executive-level director leadership with business development accountability for an eight billion dollar company utilizing 80,000 IT consultants at 6,000 client sites. I was specially tasked with expanding service capabilities for existing accounts and as a process/strategy expert. As such, I was in charge of redirecting IT strategy for entire customer base while developing new programs and portfolios for existing accounts. • Actively supported pre-sales efforts throughout Southeast region, providing ongoing sales support while defining new service offerings and demonstrating thought leadership in professional services best practices, while overseeing a portfolio of successful projects across the region and having accountability for the delivery of multi-million-dollar projects directly. • Built HCLS Professional Services consulting capability along with information management and other offerings. • Spearheaded revenue increase of 150 - 300% year-over-year with overall profit improvements on 30% of client projects; particularly successful in recovering projects for Fortune 500 clients and realizing $3M+ in revenue via an enterprise Organizational Change Management Initiative. • Conceptualized and initiated aggressive internal growth plan via new product offerings projected to add to bottom line, driving new strategic focus and direction of TEKsystems Global Services while developing process and career path training for delivery organization. • Proactively developing P&L Forecasts across Southeast region, aligning to identified performance metrics that influence regional team performance and direct involvement in pricing strategy for net new and existing customer base • Experienced in scoping and estimating project effort, documenting solutions in Statement of Work, and presenting to customers as well as a sound understanding of project control KPIs and success factors.

MicrosoftBusiness Operations/Program Manager

Aug. 2008 - Apr. 2013Boulder, COIn my role at Microsoft, I served as a go-to program and budget manager for $135M projects. I oversaw new business development and existing projects and was tasked with upper-level strategic analysis, financial/business planning, budget control, and cross-team coordination throughout multiple ongoing projects. Our team was responsible for the collection and creation of the terrestrial and street-level maps and imagery for Bing Maps. • Realized strategic provider partnerships that resulted in yearly cost optimization and operational efficiency, with cost reductions of minimal 20% YoY and realizing measured operational efficiency, creating repeatable/trackable objectives with success factors and KPI/RIs defined tied back to both divisional and corporate strategic goals • Designed multiple business processes for greenfield projects, in both terrestrial and aerial image capture domains, while documenting/aligning back to overall business financial objectives • Oversaw establishment of the first Microsite Data Center - a $1.2M and 34k square foot Colorado office location - from its inception, selection, and design through construction while delivering results 20% under budget. • Managed a wholesale cost savings of $60M through implementation of Microsite Data Center processes and strategies; simultaneously added new business in imagery domain worth $44B in 2011 and 2012.

VariousEarly Experience

Aug. 1994 - Aug. 2008Advanced through a variety of project/leadership roles with Microsoft, Goldman Sachs, and other organizations after starting a career in commercial and residential real estate development, piloting go-to-market/operations strategies and solutions that improved performance and identified $MM in cost savings. Began career as a Real Estate Agent for BD&A/Resort Realty (1997 – 2001) before returning to school for advanced and specialized degrees, continuing as a Public Speaking Consultant for the University of North Carolina and a Graduate Assistant for New England Conservatory (2001 – 2006). Then moved into an Administrator role with Goldman Sachs (2006 – 2008) in New York, NY, before moving to Microsoft based in Boulder, CO.

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀