Requests
5
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Network Power<100 people
Roles
✔️100%
IT
Geos
🇧🇷100%
Brazil
Work Background
Lab2devProject Manager SAP
Aug. 2023 - Mar. 2024Facilitated meetings with IT teams to provide guidance on
adhering to project stages and specifications, ensuring
compliance with customer requirements.
Planned and managed project schedules, defined tasks and
milestones, established start and end dates for activities, and
facilitated service management to ensure timely project
completion.
IBMProject Manager PMP PSM I
Dec. 2021 - Mar. 2023Facilitated meetings with IT teams to provide guidance on
adhering to project stages and specifications, ensuring
compliance with customer requirements.
Planned and managed project schedules, defined tasks and
milestones, established start and end dates for activities, and
facilitated service management to ensure timely project
completion.
Effectively managed project budgets, allocating resources
based on the specific demands of each project stage and
making decisions in alignment with estimated costs from the
planning phase.
Maintained project documentation and validation processes,
communicated decisions to clients throughout the project's lifecycle, and worked towards securing approval for
requested requirements.
IBMProject Management Analyst( PMO)
Apr. 2012 - Dec. 2021Assisted in the planning, coordination, and management of
Outsourcing, Hardware Installation, and Maintenance projects, as
well as IBM Cloud products.
Created reports for business performance analysis.
Supported managers in decision-making processes by producing
daily reports on key metrics to recommend corrective actions and
improvements.
Actively participated in team meetings, discussing new processes
to enhance service efficiency and quality.
Engaged in group dynamics and other company initiatives to
strengthen team spirit among employees.
Maintained online communication with clients to address
inquiries and complaints, thereby increasing overall satisfaction
with the service.
Conducted document and invoice analysis, ensuring corrections in case of discrepancies.
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