Teijo Kytola - Chief Customer Officer, ICT Project Management

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Work Background

MPY YrityspalvelutDirector, ICT Services

Jun. 2021Finland• Spearheaded ICT operations, enhancing data center efficacy and customer service, leading to superior service delivery and increased customer satisfaction. • Fostered professional growth within service and project management teams, promoting a culture of excellence and streamlined project execution. • Oversaw strategic oversight and advancement of two key data centers in Mikkeli, ensuring top-tier infrastructure performance. • Successfully navigated the acquisition of MPY Yrityspalvelut by Tietokeskus Finland Oy in 2023, culminating in a seamless integration project completion by 2024.

MPY YrityspalvelutHead of ICT Services

Jan. 2021 - Jul. 2021• Spearheaded IT and cybersecurity teams in Vantaa and Tampere, driving outstanding leadership and strategic direction with full P&L accountability, resulting in a 30% surge in eNPS and NPS metrics.

MPY YrityspalvelutICT - Manager

Oct. 2020 - Jan. 2021Responsible of ICT - service and project management for key customers

DataCenter Finland OyTechnical Key Account Manager - Cloud and Infrastructure Services

Mar. 2016 - Sep. 2020EspooResponsible for developing and maintaining a long term relationship with key accounts and helping key accounts to maximize benefits from cloud and infrastructure services. Also leading customers' infrastructure migration projects and Azure cloud service business development. My customer portfolio grows ca. 30% per year.

Arrow ECS Finland OySolution Architect / Technical Pre-Sales Manager

Mar. 2015 - Mar. 2016FinlandHelping customers in the following areas: - Cloud designing and transformation to IT-as-a-Service - VMware vRealize Automation, vCloud and vSphere suite - Openstack - Application Performance Acceleration - Network Performance Monitoring - SaaS Acceleration (Office 365, Salesforce, Microsoft Dynamics CRM, ServiceNow, SAP) - IaaS Acceleration (Azure, AWS) - Application Optimization - Cloud Computing and Security (AWS, Azure, SoftLayer) - Enterprise Security as a big data SIEM - Branch Converged Infrastructure - Hyper Converged Infrastrucre - Operational intelligence and big data analytics using Splunk # EMC Certified Cloud Architect Expert # Riverbed Certified Solution Professional # CompTIA Security+ # Splunk Machine Learning, Artificial Intelligence & Security Analytics

Pilvi Cloud Company OyCloud Account Manager

Aug. 2014 - Feb. 2015I led the AWS consulting in Finland and Nordics to help customers benefit from secure hybrid cloud solutions. - EC2, RDS, S3, Autoscaling groups, ELB, CDN, VPN Gateways, AWS Security Best Practises # AWS Business Professional # AWS Technical Professional

Protie OyTechnical Account Manager

Sep. 2011 - Jul. 2014FinlandAs a technical account manager, I was responsible for developing customer relationships, developing customer portfolio, ensuring that customers’ needs and expectations are satisfied and being trusted advisor. Specialized for selling cloud solutions and managed IT services. I dealt with customers' enquiries in person, to developing customer service standards for clients. Specialties. - VMware vSphere, Citrix XenApp, XenDesktop, Cisco routers, Palo Alto, Switches, AD, DHCP, DNS, IPv4, Private Cloud Services, Managed Services, HP Servers, Autotask, N-able. Security; 802.1X, IPSec, VPN, Firewalls. Other responsibilities: - Developing long-term relationships with the accounts - Tracking, forecasting, reporting and coordinating on sales opportunities - Solution selling to existing customer base and new prospects - Tracking multiple projects and budgets and communicating with clients - Designing and developing innovative solutions to customer requirements using cloud services, managed services, network, server and desktop products - Communication in Finnish, English and Russian - Project management

Protie OyManager, Managed IT Services

May. 2010 - Sep. 2011FinlandI was responsible for managing and leading a customer service team and dealing with customer enquiries in person and developing customer service standards for clients, ensuring that customers’ needs and expectations are satisfied. My other duties: - Developing or updating customer service policies and procedures - Managing and leading a team of customer services - Handling customer enquiries and complaints - Authorising refunds or other compensation to customers - Making sure accurate records are kept of communications with customers - Analysing KPIs to report to senior management how well customers are being served - Recruiting and training new personnel - Responsible for selling managed IT services - Responsible for ensuring client needs are met through Service Level Agreements (SLA)

Protie OyField Service Engineer

Feb. 2008 - May. 2010FinlandIn this role I was responsible for helping customers with network, cloud and server issues. One of my client was global news agency company, where I worked as a field service engineer, supporting their IT in Finland, Denmark and Russia with Cisco, Juniper, Checkpoint, Blue Coat, Windows Server Infrastructure, Linux, Storage, Win XP & 7.

IBMIT Specialist

Jun. 2006 - Dec. 2007Ireland, Dublin- Responsible for providing 1st and 2nd level support (server, workstation and network related problems) for major international client - Participation of service desk development projects

Business Representative Office of Eastern FinlandIT Specialist

May. 2005 - Dec. 2005St. Petersburg, Russia- Responsible for documentation, planning, installation, and support of server and desktop infrastructure - Identifying areas for improvement and problem / resolution identification - Responsible for managing IT development project - Education of support and operations personnel

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