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Work Background
WrikeSr Customer Success Manager
Oct. 2019Nicosia District, CyprusPartnering with strategically valuable customers to establish clear business goals, timelines, priorities, and success metrics. Helping them to tap into Wrike's full potential.
WrikePremier Customer Success Manager
Oct. 2017 - Oct. 2019Nicosia District, CyprusKey responsibilities and ownership:
- Understanding customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and maximize its value
- Working proactively with our account management team to retain revenue in my accounts portfolio while identifying upsell opportunities
- Conducting Executive Business Reviews (EBRs) and Onsite Customer Visits to assess progress towards goals, determine opportunities for improvement, and measure the impact of Wrike on team productivity
- Running periodic reviews of customer Wrike workspaces reviews to optimize functionality use
- Partnering with our marketing team to identify references and case studies
- Helping our PMs shape the evolution of the product by bringing in the voice of the customer
- Conducting webinars
- Participating in exhibitions - Writing articles for Medium and Habr Key results:
- Highest Gross Retention Int. 2018 - Two customer case study videos recorded - Participated in customer's management board meetings to present Wrike value
EF Education FirstRegional Sales Manager
Oct. 2014 - Mar. 2017Saint Petersburg, Russian FederationSelling and promoting the Language Courses Abroad educational program. Interacting with language schools all over the world. Devising marketing strategy in the region. Supervising the company representatives in universities. Organizing and facilitating students and their parents' meetings with foreign speakers. Key Objectives and Responsibilities:
- Managing sales targets
- Developing sales and marketing plans and strategies for the region
- Managing and training staff - Event management
- Budget responsibility - Client development and maintenance
- Customer Service
- Issue resolution management
- Crisis Management Mostly all marketing events without expenses/ a barter. According to customer feedback in April 2016, I was a top-rated manager in Russia (4,7 points of 5);
Rooky of the Year 2015 Sales Person of the Year 2016
VisaCustomer Service
Jan. 2014 - Mar. 2014Sochi, Russian FederationSupported the Winter Olympic and Paralympic Games as part of the Visa Customer Service Team in Sochi, Russia.
Worked to resolve various customer issues related to credit and debit cards, banking, and other customer concerns.
Developed a strong sense of responsibility and sensitivity towards customer requests, particularly those with disabilities, during the Paralympic Games.
Tysons CollegeMarketing Manager
Jul. 2013 - Aug. 2013Washington D.C. Metro AreaDeveloped marketing strategies for the college, created information brochures and booklets in various languages, and managed social media accounts to promote the institution.
Engaged with potential students through various channels, including street promotions, visiting places where young people gather, and organizing relocation, visa support, and housing assistance for international students.
Ensured compliance with documentation requirements and liaised with the US Department of Homeland Security regarding the students' visa status.
Contributed to fostering a culture of diversity and inclusion by promoting the college's commitment to cultural sensitivity and social responsibility.
The North Caucasus Development Corporation (NCDC)Stand assistant, representative at international events
Sep. 2011 - Oct. 2012X and XI International Investment Forum "Sochi-2011" and "Sochi-2012"; IX Krasnoyarsk Economic Forum "KEF-2012"; IX International Forum "Investing in People", Kislovodsk 2012. Consultation of participants and visitors of the forum on the activities of the Corporation's current projects and possible options for cooperation.
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