Aileen Chang - Program Manager/Consultant, CSED

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Work Background

PMDojoProduct Manager Fellow

Jan. 2024 - Mar. 2024RemoteProduct accelerator program to gain full-stack skills and industry experience launching a product (0-1) end-to-end in the market. - Launched the first stage of a web app for an early start-up. Collaborated with a new globally remote team and industry professionals, to develop a product from problem space to MVP.

Centers for Social and Educational Development (CSED)Program Manager & Executive Director

Jan. 2017 - Dec. 2023Chicago, Illinois, United States- Managed building infrastructure and facilities improvement projects with up to $9M budgets, including change management, digital transformation, and IT uplift, resulting in greatly improved user functionality and community stakeholder engagement. - Collaborated with SMEs and instructional designers to create and iterate on new program content and materials, keeping content relevant and aligned with the organization's mission and goals. - Designed & launched a digital booking app for a non-profit partner, solving an outdated process, improving the registration and payment process, and streamlining work. - Led streamlining of HR management, payroll, accounting, and bookkeeping processes. Increased financial transparency and stakeholder engagement. - Increased revenue by 30% with financial transparency & accountability, and improved donor/stakeholder engagement among other partner non-profits.

Centers for Social and Educational Development (CSED)Program Manager & Director of Operations

Jan. 2015 - Dec. 2017Chicago, Illinois, United States- Decreased IT support expenses by solving user needs and optimizing internal resources, resulting in significant cost savings. - Created targeted staff training with executive team, and coached leaders of seven partner non-profits, elevating engagement. - Optimized workflow by promoting initiative and collaboration, streamlining processes, and eliminating redundancies.

ALDERTON HOUSE INC at Highland Study CenterDirector of Operations

Jan. 2010 - Dec. 2015New York, New York, United States- Launched The Avenue Leadership Program in NYC, positively impacting college students, young professionals, and 300+ middle and high school students in the New York Metro area. - Attained double growth in mentoring program and parent engagement within the first year of launch. - Designed facilities' maintenance program, improving yearly cost savings. Prior experience also includes: - Program Manager '02 & Executive Director '05, Van Ness Study Center, Washington, D.C - Physician Assistant, Transplant Surgery, Inova Fairfax Hospital, Fairfax, VA - Physician Assistant, General & Metabolic Surgery, Brigham & Women's Hospital, Boston, MA

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