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Work Background
MercerMMP (ServiceNow) Implementation Leader/Product Owner
Oct. 2022-Leading and managing project teams to develop, deliver, monitor and evaluate projects, to achieve strategic outcomes.
-Leading and overseeing all aspects of project development and implementation including preparing
business cases and project plans, establishing appropriate governance, identifying, allocating and
managing resources, and meeting reporting requirements, to ensure project outcomes are achieved on
time, onbudget, to quality standards
-Managing and prioritizing the product backlog
-Translating product managers' strategies to development tasks and working with the product development team to realise product strategy and vision via incorporating Agile principles.
-Learning the customers' and market's requirements and creating and owning Product Roadmap in concert with Company's Vision.
-Defining Product features ,objectives and high level delivery timetable
-Overseeing requirements and defining product/feature capabilities
-Prioritizing deliverables in accordance with Roadmap
-Representing “Voice of the Customer” in all design, feature, and UI decisions
MercerSenior IT Project Manager
Dec. 2020 - Sep. 2022Warszawa, Woj. Mazowieckie, Polska-Developing standardized processes for implementation projects to ensure successful outcomes for all
clients.
-Facilitating regular project team meetings including meetings with internal team members and client
representatives.
-Directing, leading and mentoring members of the project team, including various levels of software
consultants, Business Analyst , Project Managers.
-Providing user training on system configuration and usage
-Proactively identifying potential risk areas and guide customer in risk management and mitigation for
entire implementation plan.
-Leading Scrum meetings, workshops/webinars with external clients.
-Providing all project management services for the implementation, including project planning, resource
planning & management, communication plan, risk analysis, securing of support needed from other
departments, project budgeting and business consulting.
-Creating project deliverables such as user manuals , presentations, technical specifiations, business
documentation
-Managing the relationship with the client and all stakeholders
-Leading and owning the Client Support model
-Leading, coordinating and delivering on-time and within budget ,multiple software implementation projects using internal and external resources
MercerStrategy Associate/Order Management Consultant
May. 2017 - Nov. 2020Warszawa, Woj. Mazowieckie, Polska-Acting as a SME for Order Management related processes globally -Responsible for triggering revenue recognition -Responsible for maintenance of Mercer's Financial systems. -Working with the Business Unit leaders to develop the hypothesis and analytical frameworks to identify revenue generation and workflow efficiency opportunities -Developing a deep understanding of the business processes, test hypotheses, implications, and proposed solutions
-Supporting the Strategic Projects team in the design and implementation of the new data collection tool. -Working closely with Dev's , BA, Product Owners to define/Prioritize technical requirements for Mercer's applications. -Testing solutions and providing feedback, documenting solutions in a form of an SOP ,providing training and implementing the solutions in the teams. -Ensuring seamless integration with other internal tools and processes.
MercerOrder Management Team Leader
Mar. 2015 - May. 2017warsawLeading an 8 people team responsible for sales order processing and fulfillment for Mercer Services business globally.
MercerLead Coordinator
Jul. 2010 - Feb. 2015- Ensuring that team delivers all services in the set standards for timeliness and quality.
- Peer reviews complex deliverables.
- Liaising with other teams globally to ensure all parties are kept informed
- Developing and ensuring standards and best practices are implemented within the
team
- Maintain contact with both internal and external clients globally
-Manage a team of 3 people
MercerProject Coordinator
Jul. 2008 - Jun. 2010- Taking part in a whole-year project.
- Contacting both internal and external clients.
- Updating internal databases.
- Providing Clients regionally with the specific materials and access to products as
required.
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