WinStar TelecommunicationsSystem Administrator / Supervisor
Sep. 1998 - Aug. 2001Herndon, Virginia, United States · On-siteHired to perform first level system administration support. Proved skills and capabilities, quickly rising to the position of Stratus system administrator and then manager. Managed WinStar's 24x7 production operations and data centers (including personnel). Was one of the managers instrumental in the consolidation of several sites to Herndon, VA. * Analyzed and resolved application and operating system problems, including network-related issues;
* Created, administered, and maintained a technical web site (HTML/CSS) and its content that included all of the documentation used by 24x7 operations, both as an in-depth reference and on a daily basis;
* Administered Telcordia NMA on Stratus VOS and Tellabs Titan 5500 EMS systems on Windows NT;
* Administered, monitored, and maintained many other applications (mostly on HP-UX, with some Windows NT and Sun Solaris), including OSI NetExpert, Lucent NFM, and various broadband radio management systems;
* Managed personnel, including interviewing, managing tasks, and resolving conflicts; and
* Interacted directly with developers, end users, and upper level support.